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DaGuv
Original Poster
342 posts
75 months
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I bought an Audi A1 7 weeks ago. It has a few rattles from the centre console. It has been back to the dealer and they fixed them but a few days later they reappeared. I am dissapointed with the build quality but do I have grounds to reject the car due to rattles?
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Condi
2,665 posts
40 months
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Only if you have given them enough chances as would be deemed reasonable to fix it and they are unable to do so. Once is probably not enough...
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Dave Hedgehog
5,320 posts
73 months
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speak to audi HQ
they have a drive on customer satisfaction, be polite, factual, log a call and let the dealer read it
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warmfuzzies
2,174 posts
122 months
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405dogvan
3,335 posts
134 months
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TO reject a car you'd have to prove it was "not of merchantable quality" or "unfit for the purpose" and centre console rattles are not really going to get there. I'd suggest you go back to the dealer and politely ask them to fix it properly - and if that fails, contact Audi UK and ask them to help. Seriously tho - you reject cars because they have potential safety issues or won't start or use tonnes of fuel or parts or whatever - not because they rattle  It's not a "buyers remorse" system
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tyranical
812 posts
59 months
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Try driving a Renault, then you can complain about rattles.
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crazy about cars
2,318 posts
38 months
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405dogvan said: TO reject a car you'd have to prove it was "not of merchantable quality" or "unfit for the purpose" and centre console rattles are not really going to get there. I'd suggest you go back to the dealer and politely ask them to fix it properly - and if that fails, contact Audi UK and ask them to help. Seriously tho - you reject cars because they have potential safety issues or won't start or use tonnes of fuel or parts or whatever - not because they rattle It's not a "buyers remorse" system +1 however it's still worth a shot. Voice your intention and see what they say ?
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A lex
8,829 posts
102 months
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If the rules are still as they were 4yrs ago when I rejected a 12 month old Alfa, the dealer should be allowed 3 attempts to fix any (one) issue before you have grounds for rejection.
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A900ss
444 posts
21 months
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Dave Hedgehog said: speak to audi HQ
they have a drive on customer satisfaction, be polite, factual, log a call and let the dealer read it Agree with this. I had a new A6 from them earlier this year and for reasons I won't go into, needed to get into the customer services process. Absolutely first class, couldn't recommend their customer service more. They even delivered a 3.0TFSI to my house when they picked up the 2.0 TDI I had. Good luck.
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405dogvan
3,335 posts
134 months
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A lex said: If the rules are still as they were 4yrs ago when I rejected a 12 month old Alfa, the dealer should be allowed 3 attempts to fix any (one) issue before you have grounds for rejection. It needs to be a significant issue too, something which fits the "not of merchantable quality" or "not fit for the purpose" definitions. I'm about 101% certain a rattle from the dash isn't covered by that and - tbh - you're probably better-off tracking-it-down yourself. There isn't any law regarding "rejecting" a car, you're just applying normal consumer law in the same way you could to a pizza or a DVD - it's just the practicalities of rejecting an expense item you've clearly had some use from are rather more intricate than - say - rejecting a half eaten banana would be. The OP needs to learn to complain to the right people and not attempt to foist their buyers remorse on someone else 
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davey68
685 posts
106 months
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If the dealer stands their ground and you try to go the 'reject' route it can get tough. Trading standards told me on a car I had that I would have to stop using it (as continued use weakened my case). They also said it could end up in court and even then you could well not win. It was more hassle than it was worth and I just sold the car after 6 months. As mentioned, rattles will not be enough to reject a car anyway.
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JREwing
1,815 posts
48 months
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Since interior quality should be the only thing the extortionately expensive A1 has going for it, I can understand the frustration. Less so if it was a Corsa (it's the only fault I allow my Corsa to have).
Audi will be just as keen to get it sorted - their whole reputation is based on this. After the third time if it happens again, I'd take it up with Audi HQ.
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Alucidnation
1,604 posts
39 months
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tyranical said: Try driving a Renault, then you can complain about rattles. Dammit, my old man must have bought the wrong Renault then, as i have just used it and completed c2000 miles in it during a week in France and we didnt have that freebie. I'll get him to go back to the dealer and question it..
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Number 5
2,027 posts
64 months
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Yeah send it back! 
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Deva Link
26,903 posts
114 months
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A lex said: If the rules are still as they were 4yrs ago when I rejected a 12 month old Alfa, the dealer should be allowed 3 attempts to fix any (one) issue before you have grounds for rejection. There is a court case which says that, but it dates from before the latest SoGA laws and they say the customer can choose to have the item repaired or replaced. Consumer law is a complete nightmare (for the consumer) though. There are just too many ways out for retailers.
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DaGuv
Original Poster
342 posts
75 months
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Thanks for the gen, good and bad lol
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p1doc
1,820 posts
53 months
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tyranical said: Try driving a Renault, then you can complain about rattles. lol-try driving a kit car when the rattles stop you worry! martin
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jay140285
420 posts
53 months
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Good friend of mine brought a new Audi A6 Estate a couple of yrs ago. He paid cash at something like £38k.
Every time it rained the front window pillars filled with water and the floors were soaked.
Went back to the dealer, he popped in after a couple of days un announced and walked into the workshop to see his car with all the interior stripped and no dash or window.
The dealers reply was "it will be as good as new once we are done"
He very quickly got his money refunded by Audi after a he mentioned that the local paper might be interested in their "as good as new thoughts"
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Dapster
473 posts
49 months
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My gearbox failed in less than 35,000 miles on a car with full Audi Service history and after the gearbox oil had been changed earlier than recommended leaving me with the threat of a £4,000 bill. Audi Customer Services in the UK and Audi AG in Germany could not have been any less interested. However my dealer was very helpful and even though the car was out of warranty, helped out to the tune of a few grand and serviced the car for free whilst they were changing the box. Customer service and good will is more likely to be a reward for being polite and reasonable than relying on the law.
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StottyZr
4,073 posts
32 months
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jay140285 said: Good friend of mine brought a new Audi A6 Estate a couple of yrs ago. He paid cash at something like £38k.
Every time it rained the front window pillars filled with water and the floors were soaked.
Went back to the dealer, he popped in after a couple of days un announced and walked into the workshop to see his car with all the interior stripped and no dash or window.
The dealers reply was "it will be as good as new once we are done"
He very quickly got his money refunded by Audi after a he mentioned that the local paper might be interested in their "as good as new thoughts" I don't get it. They stripped the car and took out the dash and window to fix the problem and replace anything that could have been water damaged. What was he expecting? The offending area to be pumped with silicone?
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