"Hello, I'm the owner and I'd like to offer you......"
Discussion
"......a return stay at my expense. Oh and about that review....."
Recently stayed at a hotel in town, and left a review on an infamous website which allows people to Advise about Trips.
Didn't slate the place, but nor was it outstanding. Distinctly average on every level. For every good point, there was a counteracting poor one. Eg. Excellent standard of fittings and finish in the bathroom.....except it had no bath. And this wasn't an economy lodge type room either. The forecourt was stylish, except it was rammed with cars all the time.
And the hotel itself is in between a builders merchant and a car showroom but has a terrace overlooking the Thames.
Reviewed it accordingly, in a "This is what we found" tone. Most, if not all, of the narrative is factual. We could got back tomorrow and take photos to support the review.
So, the owner phoned me today, very apologetic at first, but then becoming increasingly disappointed that with our review, so much so he's given us 20% off our bill and invited us back "as his guest".
Part of me is impressed, part of me is offended.
He even said "I'm not trying to bribe you......"
Thoughts?
Recently stayed at a hotel in town, and left a review on an infamous website which allows people to Advise about Trips.
Didn't slate the place, but nor was it outstanding. Distinctly average on every level. For every good point, there was a counteracting poor one. Eg. Excellent standard of fittings and finish in the bathroom.....except it had no bath. And this wasn't an economy lodge type room either. The forecourt was stylish, except it was rammed with cars all the time.
And the hotel itself is in between a builders merchant and a car showroom but has a terrace overlooking the Thames.
Reviewed it accordingly, in a "This is what we found" tone. Most, if not all, of the narrative is factual. We could got back tomorrow and take photos to support the review.
So, the owner phoned me today, very apologetic at first, but then becoming increasingly disappointed that with our review, so much so he's given us 20% off our bill and invited us back "as his guest".
Part of me is impressed, part of me is offended.
He even said "I'm not trying to bribe you......"
Thoughts?
Crossflow Kid said:
He even said "I'm not trying to bribe you......"
Crossflow Kid said:
All I have to do to get a free weekend is delete the review :-/
Would it be overly harsh to suggest that he most definitely IS trying to bribe you, and is lying about it? If it was me, the review would stay and the fact that the follow-up 'phone call took place would be added to it.
Oli.
zcacogp said:
Crossflow Kid said:
He even said "I'm not trying to bribe you......"
Crossflow Kid said:
All I have to do to get a free weekend is delete the review :-/
Would it be overly harsh to suggest that he most definitely IS trying to bribe you, and is lying about it? If it was me, the review would stay and the fact that the follow-up 'phone call took place would be added to it.
Oli.
We gave them an "average", and by the look of it they got off lightly!
miniman said:
Why do you say that? It's arguably responsible for a huge improvement in the hotel and restaurant trade.
Also responsible for destroying the lives of thousands of others who are genuinely doing a good/great job- but that cannot stop Mr. Smallkock from trying to play the big man and slate a livelyhood Yes, I am "in the trade", yes I hate that f
king site with a passion. No, we do not have bad reviews but we have friends who have been affected by it. extraT said:
miniman said:
Why do you say that? It's arguably responsible for a huge improvement in the hotel and restaurant trade.
Also responsible for destroying the lives of thousands of others who are genuinely doing a good/great job- but that cannot stop Mr. Smallkock from trying to play the big man and slate a livelyhood Yes, I am "in the trade", yes I hate that f
king site with a passion. No, we do not have bad reviews but we have friends who have been affected by it. S10GTA said:
extraT said:
miniman said:
Why do you say that? It's arguably responsible for a huge improvement in the hotel and restaurant trade.
Also responsible for destroying the lives of thousands of others who are genuinely doing a good/great job- but that cannot stop Mr. Smallkock from trying to play the big man and slate a livelyhood Yes, I am "in the trade", yes I hate that f
king site with a passion. No, we do not have bad reviews but we have friends who have been affected by it. tty house who booked in at hotels and then was hyper criticlextraT said:
OP, do the guy a favour... he's been reasonable by reaching out to you, give him the opportunity to "right" the "wrongs" you have experienced. It clearly means a lot to the guy and he wants to impress you.
I'd go with this - give him another shot, and if it's the same, review again.miniman said:
S10GTA said:
Trip Advisor. One of the worst sites on the net.
Why do you say that? It's arguably responsible for a huge improvement in the hotel and restaurant trade. You don't even need to have been there.
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