Have the airline lost your bags?
Discussion
Hi,
Was waiting at the baggage collection today for 45 mins watching the same bags roll past, got that feeling of "they didn't load my bag, it's been taken by someone else etc" and then there it was! I've never had the misfortune luckily but it got me thinking what if? Having just arrived in a hot country for 2 weeks to have my luggage go missing would ruin the holiday and once you hand it over at check in it's totally out of your control. So has it ever happened to you and what did you do?
Was waiting at the baggage collection today for 45 mins watching the same bags roll past, got that feeling of "they didn't load my bag, it's been taken by someone else etc" and then there it was! I've never had the misfortune luckily but it got me thinking what if? Having just arrived in a hot country for 2 weeks to have my luggage go missing would ruin the holiday and once you hand it over at check in it's totally out of your control. So has it ever happened to you and what did you do?
Mine were lost on a connection travelling to Dallas one time. It was a bit miserable watching all the others come out but not mine with the growing realisation it wasn't coming. I gave the barcodes to the airline along with a description and my address in Dallas and the bags turned up with a courier overnight and were waiting for me in the morning.
It wasn't all that stressful really.
It wasn't all that stressful really.
Happened to me about 10 years ago flying into LA (KLM flight) I already kind of knew the bags wouldn't be on the flight as the connecting flight was delayed and we had to rush from one terminal to another to board the KLM flight.
Spent 2 days chasing KLM through their automated voicemail system to no avail... drove back to LAX and found our bags just sat their, I cannot recall how but I managed to get into the not so secure area collect the bags and walked straight out.
I kept phoning KLM just to see what they would say and they kept claiming they had delivered them!
Spent 2 days chasing KLM through their automated voicemail system to no avail... drove back to LAX and found our bags just sat their, I cannot recall how but I managed to get into the not so secure area collect the bags and walked straight out.
I kept phoning KLM just to see what they would say and they kept claiming they had delivered them!
Engineer1 said:
Not mine but my Wife's when we flew to New York for our honeymoon, worst of it was it was fairly obvious once we got to newyork that the bag had been offloaded in Manchester due to the plane being overweight/ out of balance due to the fuel load.
Why was it obvious? Did they notify you during the flight and offer to deliver it to your hotel?We 'lost" ours on our honeymoon to Mauritus. Flight out of Birmingham was delayed and we knew we were going to miss the connection. I had booked through a company called Wexas so phoned them and they said they would sort it out.
We landed at Charles du Gaulle and an announcement came over the tannoy "would Mr & Mrs Oscarmac please come to the front of the plane" We were put on a minibus and driven across the airport Tarmac to the waiting plane.
We took off 15-20 mins later at which point I realised that there is no way they would get our luggage out of the hold and onto the new plane.
Sure enough, no luggage at the other end. We had packed shorts & T-shirt each in our hand luggage so got the hotel to launder travelling clothes for first evening meal.
I think the insurance paid up £100 each. This was 11 years ago and Mauritius is one area where they made Ralph Lauren clothes. Got kitted out for a week with the money. Mostly seconds I would have said but good enough to last until luggage did arrive 5 days later!!
We landed at Charles du Gaulle and an announcement came over the tannoy "would Mr & Mrs Oscarmac please come to the front of the plane" We were put on a minibus and driven across the airport Tarmac to the waiting plane.
We took off 15-20 mins later at which point I realised that there is no way they would get our luggage out of the hold and onto the new plane.
Sure enough, no luggage at the other end. We had packed shorts & T-shirt each in our hand luggage so got the hotel to launder travelling clothes for first evening meal.
I think the insurance paid up £100 each. This was 11 years ago and Mauritius is one area where they made Ralph Lauren clothes. Got kitted out for a week with the money. Mostly seconds I would have said but good enough to last until luggage did arrive 5 days later!!
Heff said:
Mine were lost on a connection travelling to Dallas one time. It was a bit miserable watching all the others come out but not mine with the growing realisation it wasn't coming. I gave the barcodes to the airline along with a description and my address in Dallas and the bags turned up with a courier overnight and were waiting for me in the morning.
It wasn't all that stressful really.
A swift resolution like that wouldn't stress many people out. I think it depends on the situation as to how stressful it would be.It wasn't all that stressful really.
Lost my bags on a business trip to Belfast once. I arrived in the city with nothing more than the clothes I stood up in. Didn't even have my laptop / work papers as they were snotty about not allowing them in cabin baggage.
Moaned at the airline (BA) who essentially said 'Go shopping for whatever clothes you need and we'll refund you'. I borrowed a laptop which got me though the trip and the missing bag was eventually discovered at Heathrow (it had never left the place) and couriered to my home about a week later. Pain in the yaris but all sorted out eventually.
Oli.
Moaned at the airline (BA) who essentially said 'Go shopping for whatever clothes you need and we'll refund you'. I borrowed a laptop which got me though the trip and the missing bag was eventually discovered at Heathrow (it had never left the place) and couriered to my home about a week later. Pain in the yaris but all sorted out eventually.
mu0n said:
Funnily enough, the security of being able to pick up any bag going around does seem a bit lapse? I'm surprised more bags aren't nicked.
Exactly my thoughts. Oli.
The first time was when we flew to Aruba with KLM - our bags arrived two days after we did.
Flew to Barcelona with BA - bags arrived the day after.
Twice flying home from I can't remember where - again BA - bags turned up 24 hrs later.
I knew someone who worked for BA for a while; she told me they really don't give a s
t about missing bags.
Flew to Barcelona with BA - bags arrived the day after.
Twice flying home from I can't remember where - again BA - bags turned up 24 hrs later.
I knew someone who worked for BA for a while; she told me they really don't give a s
t about missing bags.Twice:
1) Joburg to Heathrow via Amsterdam on KLM. We were the first people to check in (7 hours early) and the dozy bint put both luggage tags one of our 2 bags. Got to Heathrow to find one bag with 2 tags. Luckily the missing bag only contained dirty clothes, and the wedding invite for our trip to South Africa. The bag was found, and the mother-of-the-bride was contacted as it was her details on the bag. She couldn't get hold of her daughter in Thailand on honeymoon to get our details, so it took 2 weeks.
Amazing, even though it was just clothing, nothing was stolen. This was Johannesburg!
2) Sea plane flight in Maldives - they couldn't fit our luggage on the little plane in bad weather, so it arrived on the next one 3 hours later. Terrible - absolutely terrible
1) Joburg to Heathrow via Amsterdam on KLM. We were the first people to check in (7 hours early) and the dozy bint put both luggage tags one of our 2 bags. Got to Heathrow to find one bag with 2 tags. Luckily the missing bag only contained dirty clothes, and the wedding invite for our trip to South Africa. The bag was found, and the mother-of-the-bride was contacted as it was her details on the bag. She couldn't get hold of her daughter in Thailand on honeymoon to get our details, so it took 2 weeks.
Amazing, even though it was just clothing, nothing was stolen. This was Johannesburg!
2) Sea plane flight in Maldives - they couldn't fit our luggage on the little plane in bad weather, so it arrived on the next one 3 hours later. Terrible - absolutely terrible
Lost one set going from LHR to St. Petersburg.
The baggage hall at St. Petersburg is chaotic, because the immigration queues are so long no-one is ever present to collect bags from the conveyor.
Surpisingly the bag was never loaded at Heathrow (not nicked in the arrivals hall as we thought), and was with us a day later.
The baggage hall at St. Petersburg is chaotic, because the immigration queues are so long no-one is ever present to collect bags from the conveyor.
Surpisingly the bag was never loaded at Heathrow (not nicked in the arrivals hall as we thought), and was with us a day later.
Al U said:
Engineer1 said:
Not mine but my Wife's when we flew to New York for our honeymoon, worst of it was it was fairly obvious once we got to newyork that the bag had been offloaded in Manchester due to the plane being overweight/ out of balance due to the fuel load.
Why was it obvious? Did they notify you during the flight and offer to deliver it to your hotel?its very easy to take wrong bags off the conveyor belt, we had landed in a small eastern european airport on a canoe trip, in the confusion of having 5 or 6 canoes plus paddles etc.... sent round a carousel, someone picked up an extra luggae bag/case that looked like another one in our group.
only noticed when we were loading stuff into a hire car and someone noticed they had 2 bags that look the same! so someone just walked back into the airport and the wrong way through the 'anything to declare' bit (unchallenged) and just dropped the bag back at the carousel with the passenger standing there looking very confused and suspicious!
only noticed when we were loading stuff into a hire car and someone noticed they had 2 bags that look the same! so someone just walked back into the airport and the wrong way through the 'anything to declare' bit (unchallenged) and just dropped the bag back at the carousel with the passenger standing there looking very confused and suspicious!
Once when landing back at Heathrow Terminal 1 with Icelandair coming back from the US. Waited at carousel 2 for 50 minutes only one of the two bags turned up. Went to the man (along with lots of others from the flight) at the baggage kiosk, he said a whole container of bags had been left in Iceland and that they'd be couriered to us in the morning. After finally filling out all the forms I walked toward customers, past carousel 1....where I saw my bag....dozy baggage handlers...
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