'Ripped off by Garage'
Discussion
Long story but I'll try to keep it to the salient facts.
Went looking for a 1 year oldish Hyundai i30 Style 128.
I found an Active that was in the right price range, but not knowing the difference in spec was told basically climate, auto lights and wipers, folding mirrors and few other bits n bobs.
At some point I cannot remember when I asked if it was 128hp (as opposed to the lower powered 110. Me thinking each model was available in both (turns out Style is only 128 and Active only 110).
The answer I got was it was the 128.
I negotiated the price based on this and ended up with 1200 off the sticker price.
Picked it up a week later and got it home. Then noticed on the door jamb that the model was 110 hp. I immediately rang the garage back saying. This was a problem and that it was not what was said I was buying.
No paperwork mentions 110, but neither does it mention 128.
Currently dealing with the garage so don't want to mention any names at this stage.
As it happens I am ok with how the car performs, but its not the point. I was sold a seriously over priced car based on eroneous information.
e.g. 14 pages of cars on Autotrader from Traders with sticker price lower that what I eventually negotiated. Only on page 44 of 48 in autotrader does a car match my sticker price and that is a 2013 not a 2012.
Like I said the matter is being investigated, but I suspect it may come down to 'my word against his' situation, but as i already knew 110's were 1500-2k less than 128's why would I negotiate on a car that was so seriously overpriced as to be set at a 128hp ballpark.
Any advice?
p.s. to cap it all - it needs a new gearbox - 1 year old and 11k miles.
Went looking for a 1 year oldish Hyundai i30 Style 128.
I found an Active that was in the right price range, but not knowing the difference in spec was told basically climate, auto lights and wipers, folding mirrors and few other bits n bobs.
At some point I cannot remember when I asked if it was 128hp (as opposed to the lower powered 110. Me thinking each model was available in both (turns out Style is only 128 and Active only 110).
The answer I got was it was the 128.
I negotiated the price based on this and ended up with 1200 off the sticker price.
Picked it up a week later and got it home. Then noticed on the door jamb that the model was 110 hp. I immediately rang the garage back saying. This was a problem and that it was not what was said I was buying.
No paperwork mentions 110, but neither does it mention 128.
Currently dealing with the garage so don't want to mention any names at this stage.
As it happens I am ok with how the car performs, but its not the point. I was sold a seriously over priced car based on eroneous information.
e.g. 14 pages of cars on Autotrader from Traders with sticker price lower that what I eventually negotiated. Only on page 44 of 48 in autotrader does a car match my sticker price and that is a 2013 not a 2012.
Like I said the matter is being investigated, but I suspect it may come down to 'my word against his' situation, but as i already knew 110's were 1500-2k less than 128's why would I negotiate on a car that was so seriously overpriced as to be set at a 128hp ballpark.
Any advice?
p.s. to cap it all - it needs a new gearbox - 1 year old and 11k miles.
I get the piss taken out of my by the OH for researching in detail any fairly substantial purchase... I am not condoning the dealer stating it was a 128 but you should have armed yourself with the facts - The dealer likely just said 'yes' to the question not knowing himself.
A year old and needing a gearbox - well that is another story and unless it is a common problem may point to an odd past - under warranty surely?
A year old and needing a gearbox - well that is another story and unless it is a common problem may point to an odd past - under warranty surely?
So you didn't do your homework on the car you purchased and now your complaining. If the car was overpriced you should have researched and negotiated a better deal or walked away.
The gearbox is another issue, I'm assuming this is warrenty issue and was working fine when you test drove and picked the car up so no a lot anyone could have done about it. just let the garage repair it and move on.
The gearbox is another issue, I'm assuming this is warrenty issue and was working fine when you test drove and picked the car up so no a lot anyone could have done about it. just let the garage repair it and move on.
Sounds like a hiding to nothing to be honest.
The car you purchased isn't available with the engine you wanted and you agreed a price you were willing to pay for that car - unless you have it in writing it will be a "he says, she says". One route would be Hyundia Customer services, but I am unsure how far you'll get. It may end up sounding like buyers remorse, especially with the gearbox issue.
Good luck
The car you purchased isn't available with the engine you wanted and you agreed a price you were willing to pay for that car - unless you have it in writing it will be a "he says, she says". One route would be Hyundia Customer services, but I am unsure how far you'll get. It may end up sounding like buyers remorse, especially with the gearbox issue.
Good luck
djt100 said:
So you didn't do your homework on the car you purchased and now your complaining. If the car was overpriced you should have researched and negotiated a better deal or walked away.
The gearbox is another issue, I'm assuming this is warrenty issue and was working fine when you test drove and picked the car up so no a lot anyone could have done about it. just let the garage repair it and move on.
I didn't investigate the Active, but throughly investigated the Style and its sister car the Kia. I'm not saying I am blameless, but I did ask the question as I was not sure.The gearbox is another issue, I'm assuming this is warrenty issue and was working fine when you test drove and picked the car up so no a lot anyone could have done about it. just let the garage repair it and move on.
I did know 110's were considerably cheaper, what I didn't spot was that they were all Active and comfort's
sparkyhx said:
I didn't investigate the Active, but throughly investigated the Style and its sister car the Kia. I'm not saying I am blameless, but I did ask the question as I was not sure.
I did know 110's were considerably cheaper, what I didn't spot was that they were all Active and comfort's
If it looks too good to be true - it probably is....I did know 110's were considerably cheaper, what I didn't spot was that they were all Active and comfort's
The sales person has misrepresented the facts.
http://www.adviceguide.org.uk/nireland/consumer_ni...
Whether or not you can prove it I suppose is another matter.
http://www.adviceguide.org.uk/nireland/consumer_ni...
Whether or not you can prove it I suppose is another matter.
djt100 said:
So you didn't do your homework on the car you purchased and now your complaining. If the car was overpriced you should have researched and negotiated a better deal or walked away.
BS. The OP DID do his homework. He asked the dealer. That is finding the information. He knew the value of the 128bhp car and it was not overpriced for what he thought he was buying.I'm sorry, but people do speak some nonsense round here.
I agree, the dealer misrepresented the facts. This may be difficult to prove, however I would guess that if push were to come to shove you could point to the fact that you paid a reasonable price for a 128 bhp and way over priced for a 110 bhp. If it were to go to court this might be enough to tip the balance in your favor.
Edited by SteveSteveson on Tuesday 29th October 14:40
budgie smuggler said:
The sales person has misrepresented the facts.
http://www.adviceguide.org.uk/nireland/consumer_ni...
Whether or not you can prove it I suppose is another matter.
Speaking as someone who enjoys pulling car dealers up with inspections and reports for clients, Agreed on both points. The gearbox problem needs assessing carefully, talk to experts on the type to find typical failure history. Retain possession of the car and call in an independent engineer fast. Also research the car's advertising history and everything pointing to power output as thoroughly as you can.http://www.adviceguide.org.uk/nireland/consumer_ni...
Whether or not you can prove it I suppose is another matter.
You haven't been 'ripped off', the garage had a car for you to view, inspect and you have agreed a price. with out wishing to sound harsh, you have made the error in not fully checking the spec of the vehicle. As has been mentioned, the gearbox is a different matter. If it is one year old, I would assume that would still be under the manufacturers warrentee.
james_gt3rs said:
Can a gearbox really go wrong that fast, with no symptoms? And does it actually need replacing or is it just leaking oil or something?
Depends on......dare I say it....the cars history.Plenty of relatively new low mileage ex motability cars have premature transmission problems for obvious reasons......
On the test drive the gearbox clunked into 3rd a couple of times, but I put that down to
1. Driving auto for past 5 years
2. Clutch being quite 'low' and therfore my fault that I wasn't pressing it down far enough. I did mention it but like I said I put it down to operator error.
3. As I plan on towing a little I drove it with quite low revs to test out its low end pulling power. The symptoms were more prevelant at 4k revs (in a diesel).
Apparantly its the gear selector in the gearbox
Didn't report the gearbox issue until after I had rung back about the HP issue - so no buyer remorse.
1. Driving auto for past 5 years
2. Clutch being quite 'low' and therfore my fault that I wasn't pressing it down far enough. I did mention it but like I said I put it down to operator error.
3. As I plan on towing a little I drove it with quite low revs to test out its low end pulling power. The symptoms were more prevelant at 4k revs (in a diesel).
Apparantly its the gear selector in the gearbox
Didn't report the gearbox issue until after I had rung back about the HP issue - so no buyer remorse.
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