calling other npower customers.
Discussion
Can you make any sense of the statements and bills they send?
I gave meter readings Dec 12 and Feb 2
My latest statement shows a gas bill based on the Feb 2 customer reading.
But the electricity bill is purportedly also for energy use up to Feb 2 but uses the Dec 12 customer reading and calls it their estimated reading.
Therefore they have reduced my monthly payment amount as obviously they think I have not used any electricity through second half December and all of January. So the account is in credit.
Thank Christ that I am keeping track of it on an excel sheet and know that not actually getting in arrears.
British Gas were idiots but this lot! Screw me sideways with a bare bodkin against the wash house wall, can't wait to get shut of them.
I gave meter readings Dec 12 and Feb 2
My latest statement shows a gas bill based on the Feb 2 customer reading.
But the electricity bill is purportedly also for energy use up to Feb 2 but uses the Dec 12 customer reading and calls it their estimated reading.
Therefore they have reduced my monthly payment amount as obviously they think I have not used any electricity through second half December and all of January. So the account is in credit.
Thank Christ that I am keeping track of it on an excel sheet and know that not actually getting in arrears.
British Gas were idiots but this lot! Screw me sideways with a bare bodkin against the wash house wall, can't wait to get shut of them.
Worst company I've ever dealt with. I've been with them 13 months now, still have not had one bill. Their system won't accept any readings. I'm not alone - a cursory glance on forums (including MoneySavingexpert) shows similar problems.
I've kept my own detailed log of my use, and know how much I owe them (and have that set aside). Because they "can't" bill me they keep taking DD, then refunding because my account is something like £200 in credit.
I complained ever higher, eventually getting to "executive complaints". Their response, which took 2 months, was that they will resolve within....this is amazing...."90 working days".
I'm currently waiting for my new supplier to send me the request for final readings.
All npower's problems they have blamed on a new computer system - I've received many many letters telling me this, from them. However none telling me they've fixed my problem.
I've kept my own detailed log of my use, and know how much I owe them (and have that set aside). Because they "can't" bill me they keep taking DD, then refunding because my account is something like £200 in credit.
I complained ever higher, eventually getting to "executive complaints". Their response, which took 2 months, was that they will resolve within....this is amazing...."90 working days".
I'm currently waiting for my new supplier to send me the request for final readings.
All npower's problems they have blamed on a new computer system - I've received many many letters telling me this, from them. However none telling me they've fixed my problem.
I find nPower's bills a real struggle but so do they, it seems.
We have an Economy 7 meter and it was a year after we switched to them before it became apparent they were billing both meter readings at the same price. I reckoned they owed me about £250 and they said it was too hard to work out but how would I feel about settling on £500!
Then last Decemeber they decided I was £500 in credit so put the money back in my bank and halved the monthly DD - it's now £100/mth and it should be double that.
We have an Economy 7 meter and it was a year after we switched to them before it became apparent they were billing both meter readings at the same price. I reckoned they owed me about £250 and they said it was too hard to work out but how would I feel about settling on £500!
Then last Decemeber they decided I was £500 in credit so put the money back in my bank and halved the monthly DD - it's now £100/mth and it should be double that.
mgtony said:
Is this one of their new style bills titled "We've made our new bills easier to understand"? 
YesTonyHetherington said:
I've kept my own detailed log of my use, and know how much I owe them (and have that set aside). Because they "can't" bill me they keep taking DD, then refunding because my account is something like £200 in credit.
Exactly this. I've now received "two" bills in the 4 months that they have been supplying me. One of those "bills" was cancelled and credited back to my account because I was so much in credit, even though according my records I was owing them a small amount. This was because they took the first DD payment two months after the supply started.NPower said:
Say goodbye to estimated bills by sending regular meter readings online.
So in 4 months as a customer, I've had two manual direct debit reassessments, possibly a third as they have just adjusted the DD again. Two bills, one bill reversal, and it's only my excel worksheet that knows its arse from its elbow.I have had no problems, at all?
I religiously read my gas and leccy meters on 01 day of month and photograph them. I submit them on the website and within 24 hours an updated bill is produced.
I can view my monthly usage, for each of gas and leccy and compare them to last year, as well as view the predicted use, going forward.
I religiously read my gas and leccy meters on 01 day of month and photograph them. I submit them on the website and within 24 hours an updated bill is produced.
I can view my monthly usage, for each of gas and leccy and compare them to last year, as well as view the predicted use, going forward.
TonyHetherington said:
Worst company I've ever dealt with. I've been with them 13 months now, still have not had one bill. Their system won't accept any readings. I'm not alone - a cursory glance on forums (including MoneySavingexpert) shows similar problems.
I've kept my own detailed log of my use, and know how much I owe them (and have that set aside). Because they "can't" bill me they keep taking DD, then refunding because my account is something like £200 in credit.
I complained ever higher, eventually getting to "executive complaints". Their response, which took 2 months, was that they will resolve within....this is amazing...."90 working days".
I'm currently waiting for my new supplier to send me the request for final readings.
All npower's problems they have blamed on a new computer system - I've received many many letters telling me this, from them. However none telling me they've fixed my problem.
We currently have 3 open complaints with them regarding their inability to send bills over the last 18 months or so on 3 different properties. One of them has been with the executive complaints team since Dec last year and they just keep writing saying they haven't resolved it yet. It's now been escalated to the ombudsman, although they don't exactly seem to be that helpful so far...I've kept my own detailed log of my use, and know how much I owe them (and have that set aside). Because they "can't" bill me they keep taking DD, then refunding because my account is something like £200 in credit.
I complained ever higher, eventually getting to "executive complaints". Their response, which took 2 months, was that they will resolve within....this is amazing...."90 working days".
I'm currently waiting for my new supplier to send me the request for final readings.
All npower's problems they have blamed on a new computer system - I've received many many letters telling me this, from them. However none telling me they've fixed my problem.
Basil Brush said:
We currently have 3 open complaints with them regarding their inability to send bills over the last 18 months or so on 3 different properties. One of them has been with the executive complaints team since Dec last year and they just keep writing saying they haven't resolved it yet. It's now been escalated to the ombudsman, although they don't exactly seem to be that helpful so far...
Yup - I've tried, and failed, to go through the process of having them resolve it (needless to say, this has involved many boring periods on the phone to them - always assured it's been resolved). And, simply, I want to manage my finances far better than "putting aside the amount i think I owe them, until they can produce a bill".I've no idea how much they'll want to charge me on closing my account - nor on what tariff. Over the past 13 months my "fixed" tariff has changed 4 times. I know what my usage has been up until each point, but they will just have the 1st and last reading, not knowing what amounts fall within each of the different costs.
Utterly utterly ridiculous.
I only seem to have DD issues with them.
Issues, in that they will religiously change my DD every 6 months.
Summertime they change it to a stupidly low figure, winter they up it to stupidly high.
The concept that I'll use less energy in the summer and more in the winter and set my DD to one amount for the whole year to cover this is alien to them it seems.
I just over-ride their change as soon as it comes through. A little irritating, but not the end of the world.
Issues, in that they will religiously change my DD every 6 months.
Summertime they change it to a stupidly low figure, winter they up it to stupidly high.
The concept that I'll use less energy in the summer and more in the winter and set my DD to one amount for the whole year to cover this is alien to them it seems.
I just over-ride their change as soon as it comes through. A little irritating, but not the end of the world.
eybic said:
Wozy68 said:
My BG bill is three pages of waffle, yet nowhere can I find what the unit cost is for Gas or KW for electric. Madness.
Have a look on the back of the bill, I seem to remember the prices are there.TonyHetherington said:
Yup - I've tried, and failed, to go through the process of having them resolve it (needless to say, this has involved many boring periods on the phone to them - always assured it's been resolved). And, simply, I want to manage my finances far better than "putting aside the amount i think I owe them, until they can produce a bill".
I've no idea how much they'll want to charge me on closing my account - nor on what tariff. Over the past 13 months my "fixed" tariff has changed 4 times. I know what my usage has been up until each point, but they will just have the 1st and last reading, not knowing what amounts fall within each of the different costs.
Utterly utterly ridiculous.
It is ridiculous. They are sitting on about £2k of ours that they can't support with bills and one of the properties was a rental, meaning we couldn't get the £1.5k deposit return sorted. It wouldn't be so bad if someone at their end was even remotely apologetic, or the ombudsman actually had some power.I've no idea how much they'll want to charge me on closing my account - nor on what tariff. Over the past 13 months my "fixed" tariff has changed 4 times. I know what my usage has been up until each point, but they will just have the 1st and last reading, not knowing what amounts fall within each of the different costs.
Utterly utterly ridiculous.
They are all as bad as each other. I'm with British Gas..
Gas account £130 in credit because I'm paying far too much. They reduced the bill by £2 to £58. To give some idea last September the bill was something like £12.
Electric account is £24 in debt, what I'm paying is covering usage but not really decreasing the debt. They reduced the bill by £1
What really fecks it up is they credit the online account when they submit the DD to BACS rather than when it is actually paid. The online account shows this in the running total but it is nowhere to be found on the statement, so you think you're loads in credit, except you aren't because the payment that hasn't left your bank and isn't listed on the statement has already been counted, so you expect the payment to bump it up but it doesn't.
Gas account £130 in credit because I'm paying far too much. They reduced the bill by £2 to £58. To give some idea last September the bill was something like £12.
Electric account is £24 in debt, what I'm paying is covering usage but not really decreasing the debt. They reduced the bill by £1
What really fecks it up is they credit the online account when they submit the DD to BACS rather than when it is actually paid. The online account shows this in the running total but it is nowhere to be found on the statement, so you think you're loads in credit, except you aren't because the payment that hasn't left your bank and isn't listed on the statement has already been counted, so you expect the payment to bump it up but it doesn't.
Basil Brush said:
It is ridiculous. They are sitting on about £2k of ours that they can't support with bills and one of the properties was a rental, meaning we couldn't get the £1.5k deposit return sorted. It wouldn't be so bad if someone at their end was even remotely apologetic, or the ombudsman actually had some power.
That does sound very frustrating! I've not yet gone to the ombudsman (I'm trying to leave them as we speak), but from what I've read on forums it seems their (ombudsman)'s response is "they're sorting it out, give them time", rather than actually forcing them to make decisions on individual cases - which is what I always thought was the point of them?!Remember this?
Well I have my bill too (it's totally wrong of course, but that's besides the point). However, I have a question; have npower got their ft^3 to m^3 calculation wrong?
At the bottom of their bill is this;
(edit...the thumbsnap logo covers the last figure. Kwh conversion factor is 3.6)
Now I've barely lived in the house, so have used 91 cubic feet of gas this past year. forgetting that for the moment, because they won't accept meter readings they're estimating that this billing period I've used 47 ft^3.
Using their formula, I make that 14.697 kw/h.
It's the "100's of cubic feet used" at the beginning of their calc that's our difference. They then use 2.83 to convert to m^3.
However, according to google 100cubic feet = 2.83168466 cubic metres. not 1 cubic foot.
So, have they done their sums wrong? This is what they believe 47 cubic feet should work out at. Before I ring them up, is it me being silly, or do you all agree?!
Well I have my bill too (it's totally wrong of course, but that's besides the point). However, I have a question; have npower got their ft^3 to m^3 calculation wrong?
At the bottom of their bill is this;
(edit...the thumbsnap logo covers the last figure. Kwh conversion factor is 3.6)
Now I've barely lived in the house, so have used 91 cubic feet of gas this past year. forgetting that for the moment, because they won't accept meter readings they're estimating that this billing period I've used 47 ft^3.
Using their formula, I make that 14.697 kw/h.
It's the "100's of cubic feet used" at the beginning of their calc that's our difference. They then use 2.83 to convert to m^3.
However, according to google 100cubic feet = 2.83168466 cubic metres. not 1 cubic foot.
So, have they done their sums wrong? This is what they believe 47 cubic feet should work out at. Before I ring them up, is it me being silly, or do you all agree?!
Gassing Station | Homes, Gardens and DIY | Top of Page | What's New | My Stuff