New car has had paint on it - dealer failed to mention it
Discussion
Guys ,
Just bought a brand new car for well into 6 figures and it turns out its had a door painted - paint is pitted in some places with some sinkage and paint depth gauge confirms its been repainted - my detailer picked up on it today. Waited 18 months for delivery.
What are your options when you take delivery of a brand new car for well over £100k and the dealer forgets to tell you that not only have they painted it but they then paint it badly too?
Appreciate if anyone has ever been in a similar situation to share their experience.
Thanks in advance.
Imi
Just bought a brand new car for well into 6 figures and it turns out its had a door painted - paint is pitted in some places with some sinkage and paint depth gauge confirms its been repainted - my detailer picked up on it today. Waited 18 months for delivery.
What are your options when you take delivery of a brand new car for well over £100k and the dealer forgets to tell you that not only have they painted it but they then paint it badly too?
Appreciate if anyone has ever been in a similar situation to share their experience.
Thanks in advance.
Imi
Depends what it is.
An overspec'd VAG branded car or RR ? Meh, no one cares.
Italian exotica ? Yes it's an issue, it's been pranged and covered up and could potentially affect the resale value.
Why not just talk to the dealer, point out it's been poorly resprayed, voice your concerns and let them rectify it in an amicable way....
It wa so badly painted that you didn't notice it when you took delivery? Frankly, from your short description, something sounds amiss. You waited 18 months and spent well into 6 figures and you weren't over the car like a rash when it finally turned up?
And how do you know the dealer painted it?
Maybe the 'detailer' f
ked it up and burned the paint himself.Jimmyarm said:
Depends what it is.
An overspec'd VAG branded car or RR ? Meh, no one cares.
Italian exotica ? Yes it's an issue, it's been pranged and covered up and could potentially affect the resale value.
Why not just talk to the dealer, point out it's been poorly resprayed, voice your concerns and let them rectify it in an amicable way....
Hmm I've asked them for an explanation and solution but radio silence all day from the dealer - personally I'm not happy buying a new car for £100k which has been painted - don't care what type of car it is to be honest doesn't make difference in my opinion. If I haven't heard from them by close of play tomorrow will raise it with customer service.An overspec'd VAG branded car or RR ? Meh, no one cares.
Italian exotica ? Yes it's an issue, it's been pranged and covered up and could potentially affect the resale value.
Why not just talk to the dealer, point out it's been poorly resprayed, voice your concerns and let them rectify it in an amicable way....
TVR1 said:
It wa so badly painted that you didn't notice it when you took delivery? Frankly, from your short description, something sounds amiss. You waited 18 months and spent well into 6 figures and you weren't over the car like a rash when it finally turned up?
And how do you know the dealer painted it?
Maybe the 'detailer' fked it up and burned the paint himself.
paint is far thicker on that particular door and detailer had not started work on it when it was pointed out to me - on delivery a few days ago didn't think about it twice to be honest never had an issue on a new car like this - with hindsight should have paid more attentionAnd how do you know the dealer painted it?
Maybe the 'detailer' f
ked it up and burned the paint himself.IMI A said:
Hmm I've asked them for an explanation and solution but radio silence all day from the dealer - personally I'm not happy buying a new car for £100k which has been painted - don't care what type of car it is to be honest doesn't make difference in my opinion. If I haven't heard from them by close of play tomorrow will raise it with customer service.
Well, it's obviously been painted otherwise it would have started to go rusty by now depending on what it is made from 
At the end of the day, it should be 'perfect' as it is a new car. As long as the supplier rectifies it to 'as new' standard (which to my mind includes replacing the door if it has been dented and filled to any extent) then it's not a huge issue it having had rectification work done as long as it is to the standard the rest of the paintwork is up to.
Wonder if dealer even knew.
Think how many people get in and out of the car before the dealer even touches it. How many hands before it leaves the factory? Factory to dock (if foreign) Dock to ferry. Ferry to transporter. transporter to holding yard. yard to transporter. transporter to dealer. dealer staff (valeter, pdi tech, sales gopher) Lots of places for a door to get bumped and repaired badly on the sly.
Sensible chat first.
Extrapolate from there if needed IMO
Think how many people get in and out of the car before the dealer even touches it. How many hands before it leaves the factory? Factory to dock (if foreign) Dock to ferry. Ferry to transporter. transporter to holding yard. yard to transporter. transporter to dealer. dealer staff (valeter, pdi tech, sales gopher) Lots of places for a door to get bumped and repaired badly on the sly.
Sensible chat first.
Extrapolate from there if needed IMO
Rich_W said:
Wonder if dealer even knew.
Think how many people get in and out of the car before the dealer even touches it. How many hands before it leaves the factory? Factory to dock (if foreign) Dock to ferry. Ferry to transporter. transporter to holding yard. yard to transporter. transporter to dealer. dealer staff (valeter, pdi tech, sales gopher) Lots of places for a door to get bumped and repaired badly on the sly.
Sensible chat first.
Extrapolate from there if needed IMO
yep v.possibleThink how many people get in and out of the car before the dealer even touches it. How many hands before it leaves the factory? Factory to dock (if foreign) Dock to ferry. Ferry to transporter. transporter to holding yard. yard to transporter. transporter to dealer. dealer staff (valeter, pdi tech, sales gopher) Lots of places for a door to get bumped and repaired badly on the sly.
Sensible chat first.
Extrapolate from there if needed IMO
Happens a lot.
I think they are perfectly entitled to sell cars with minor repairs by law. It doesn't affect their purpose.
It doesn't sound as if you would have ever known unless a detailer had pointed it out to you.
I understand your frustration, but I think you'll struggle to reject the car.
Best of luck though.
I think they are perfectly entitled to sell cars with minor repairs by law. It doesn't affect their purpose.
It doesn't sound as if you would have ever known unless a detailer had pointed it out to you.
I understand your frustration, but I think you'll struggle to reject the car.
Best of luck though.
IMI A said:
AMG Merc. Woeful buying experience - honestly the most average dealer I've ever had to deal with. Nice people just not very clued up on their own AMG products. Mrs is over the moon with the car but this door thing has taken the gloss off excuse the pun!!
Mrs WR bought a new CLS with metallic paint around five years ago, some nice young person threw a rock at it as she was driving past when it was four days old, it landed right in the middle of the bonnet putting a dent in it the size of a golf ball.It went off to a Mercedes approved body shop (Manchester area), the work was absolutely superb, there was no way you could tell where the damage had been.
I can understand your anger but try to chill out, and give them chance to rectify it to your COMPLETE satisfaction.
IMI A said:
AMG Merc. Woeful buying experience - honestly the most average dealer I've ever had to deal with. Nice people just not very clued up on their own AMG products.
I have a Merc and it's common to hear people say that they treat everyone the same, which is great if you buy an A Class but doesn't make the experience special if you're spending £100K. To be fair, they probably don't sell an awful lot of AMG GL63's!I know GL is made in the US, but do the AMG versions get finished in Germany? It's a lot of moving around for the car. Used to be the norm for imported cars to have paintwork - some manufacturers had bodyshops at the docks.
IMI A said:
I'm not happy buying a new car for £100k which has been painted - don't care what type of car it is to be honest doesn't make difference in my opinion. If I haven't heard from them by close of play tomorrow will raise it with customer service.
You don't have a leg to stand on unless you can show the painted door is in some way defective. It's not at all unusual for cars to need some rectification work either as they come off the production line or at the dealership. They are still new cars.Notwithstanding your apparent dissatisfaction with the dealership I will be astounded if a Merc dealer doesn't get this sorted out. Almost all the Merc dealerships in UK are these days directly owned by Merc in any event.
Whilst I agree that the finish should be as near to perfect as possible, especially given the amount of money you've paid, I have to ask how bad it is if you haven't noticed it yourself & had to have it pointed out by a detailer (who no doubt has a much better eye for these things than Joe Public)?
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