Discussion
singlecoil said:
LargeD said:
Exactly the same...
We also had full address details etc but that's irrelevant - my post was simply to give to give the perspective of someone who did it for 6 months and how I generally don't get called by the same company more than once now, your approach is obviously working too please feel free to ignore me
You are discussing techniques for "hopefully", in your own words, reducing repeat calls.We also had full address details etc but that's irrelevant - my post was simply to give to give the perspective of someone who did it for 6 months and how I generally don't get called by the same company more than once now, your approach is obviously working too please feel free to ignore me
I, and several others, are discussing whether or not these people have any valid excuses for what they are doing, and the consensus, at least among the victims, is that they do not.
As I said it was a first job for me and something I moved on from quickly. In my instance we were calling our gas and electric customers to see if the phone service would be a good fit as well. It was soul destroying making 200+ calls a day, but the product was genuine and we only proceeded if the customer was happy.
In our case every person we'd called hadn't opted out of marketing calls, however if asked we were always happy to remove them from the database to stop any further communication.
LargeD said:
Seeing yourself as a victim to a sales call is interesting, my post was merely to say that if you're frustrated by repeatedly being called by the same company it's probably within your control to stop it.
As I said it was a first job for me and something I moved on from quickly. In my instance we were calling our gas and electric customers to see if the phone service would be a good fit as well. It was soul destroying making 200+ calls a day, but the product was genuine and we only proceeded if the customer was happy.
In our case every person we'd called hadn't opted out of marketing calls, however if asked we were always happy to remove them from the database to stop any further communication.
If you are familiar with the meaning of the word 'victim', then you already know that my use of it in this context was perfectly correct. Please don't read anything else into it.As I said it was a first job for me and something I moved on from quickly. In my instance we were calling our gas and electric customers to see if the phone service would be a good fit as well. It was soul destroying making 200+ calls a day, but the product was genuine and we only proceeded if the customer was happy.
In our case every person we'd called hadn't opted out of marketing calls, however if asked we were always happy to remove them from the database to stop any further communication.
As for what you did, and your firm, then I daresay you are both very much the exceptions.
LargeD said:
In our case every person we'd called hadn't opted out of marketing calls, however if asked we were always happy to remove them from the database to stop any further communication.
Be interesting if everyone was automatically opted out. Many I know did not know they could, not that TPS seems to work 100% but certainly a lot better than nothing.jmorgan said:
LargeD said:
In our case every person we'd called hadn't opted out of marketing calls, however if asked we were always happy to remove them from the database to stop any further communication.
Be interesting if everyone was automatically opted out. Many I know did not know they could, not that TPS seems to work 100% but certainly a lot better than nothing.CatfishCKY said:
Anyone heard of CVS or the Police Motor Federation? CVS in particular are persistent!
Had my own call from CVS today. Strange really as I am an expert in their field and therefore do all that work for my own employer and clients. My boss spoke to them last week, and told them where to go, seems they don't understand! Ah well I guess whilst they are calling us they are no calling clients, and trying to tempt them away.Towards the end of the year I tend to get calls which go something like this...... "I'm ringing on behalf of the Police... long pause,
....... I'm looking to see if your business wants to be in our calendar, you'll probably get lots of business etc "
The best one was " I'm promoting advertising space in the Doctors and Nurses newsletter - you'll probably get lots of business "
me: "Oh sounds good, can you send me a sample copy?" seller "No we can't do that because it's only distributed to Doctors and Nurses"
me: "Well I'd like to see what I'd be advertising in" seller " no, but trust us it's good
I was waiting for him to say "trust me I'm a Doctor"
....... I'm looking to see if your business wants to be in our calendar, you'll probably get lots of business etc "
The best one was " I'm promoting advertising space in the Doctors and Nurses newsletter - you'll probably get lots of business "
me: "Oh sounds good, can you send me a sample copy?" seller "No we can't do that because it's only distributed to Doctors and Nurses"
me: "Well I'd like to see what I'd be advertising in" seller " no, but trust us it's good
I was waiting for him to say "trust me I'm a Doctor"
Centurion07 said:
Ayahuasca said:
If you don't call people who may or may not want your services, how will they know whether they want them or not?
Seriously? If I was selling a zebra do you think it's ok for me to call everyone in the phonebook until I find a buyer? After all, how do they know they want a zebra until I tell them they do?If I need a product or service I will search out that product or service in my own time, in my own way. I do not need to be bothered some random person randomly phoning me on the off chance I may, at that period of my life, actually want or need whatever random crap it is they're selling.
Ayahuasca said:
Yes, your Majesty.
I've been waiting for one of the cold-caller apologists to post that ridiculous picture, and now it's happened.It's a completely false analogy. The picture shows a salesman set up and ready to demonstrate his revolutionary product, its effectiveness and desirability is immediately obvious and the prospect really needs it.
It's f
k of a long way from what we are talking about. Ayahuasca said:
Centurion07 said:
Ayahuasca said:
If you don't call people who may or may not want your services, how will they know whether they want them or not?
Seriously? If I was selling a zebra do you think it's ok for me to call everyone in the phonebook until I find a buyer? After all, how do they know they want a zebra until I tell them they do?If I need a product or service I will search out that product or service in my own time, in my own way. I do not need to be bothered some random person randomly phoning me on the off chance I may, at that period of my life, actually want or need whatever random crap it is they're selling.
Would you think it acceptable if every business operated that way? How would you feel if you got a call asking if you wanted to buy a suit? Or one of your local petrol stations decided to call and ask for your business? How about a taxi firm ringing and asking if you needed a cab? Stupid, right? But it's no different to any other cold-call.
Imagine getting 20 cold calls a day (ridiculous but go with it), that would piss you off, right? Think about WHY that would piss you off. My guess is it would be the same reason it pisses the rest of us off; we don't want to have our time wasted or our lives intruded upon for the sake of someone looking for customers for a product we don't want.
Advertising on a billboard or using a tv commercial is one thing, people can either view it or they can choose to ignore it; when you're cold-calling you're intruding into somebody's life in a way that means they can't ignore it.
ETA Singlecoil beat me to it whilst I was answering a cold-call.
Edited by Centurion07 on Tuesday 22 April 21:35
singlecoil said:
Ayahuasca said:
Yes, your Majesty.
I've been waiting for one of the cold-caller apologists to post that ridiculous picture, and now it's happened.It's a completely false analogy. The picture shows a salesman set up and ready to demonstrate his revolutionary product, its effectiveness and desirability is immediately obvious and the prospect really needs it.
It's f
k of a long way from what we are talking about. I work with many people who have set up a new businesses in new markets, with zero advertising, and who have got things off the ground and in some cases are making comfortable six figure incomes based on cold calling. So I know it works. Just a numbers game, a bit like charity collectors in the street - most people avoid them but even so they generate enough revenue to make it worthwhile. Personally I would rather be cold called every now and again rather than being subjected to ceaseless unrelenting adverts on TV with some inane jingle pushing s
t that is repeated incessantly and annoyingly. Ayahuasca said:
You and I both know the prospect really needs the product, but - the thing is - the prospect doesn't know any such thing. Until you tell him. Probably during a cold call.
I work with many people who have set up a new businesses in new markets, with zero advertising, and who have got things off the ground and in some cases are making comfortable six figure incomes based on cold calling. So I know it works. Just a numbers game, a bit like charity collectors in the street - most people avoid them but even so they generate enough revenue to make it worthwhile. Personally I would rather be cold called every now and again rather than being subjected to ceaseless unrelenting adverts on TV with some inane jingle pushing st that is repeated incessantly and annoyingly.
So fI work with many people who have set up a new businesses in new markets, with zero advertising, and who have got things off the ground and in some cases are making comfortable six figure incomes based on cold calling. So I know it works. Just a numbers game, a bit like charity collectors in the street - most people avoid them but even so they generate enough revenue to make it worthwhile. Personally I would rather be cold called every now and again rather than being subjected to ceaseless unrelenting adverts on TV with some inane jingle pushing s
t that is repeated incessantly and annoyingly. king what? What has the money that the aholes who are sufficiently unconcerned about their victims that they are prepared to command their attention, interrupt their lives and steal their time on the slim chance that they might find someone daft or simple enough to buy from them got to do with it?Most forms of dishonest behaviour will net rewards for their perpetrators, that's why they do it. But the fact that they make money doing it does NOT justify it.
I daresay many people start cold calling because they need a job and can't get anything else. But the honest ones soon realise what they are doing is wrong and stop. Only the sociopaths keep going.
We have testimony on this thread from one ex cold-caller that their 'conversion rate' was 2%. So those people were prepared to steal the time from 49 people in order to find one victim. It may be low level theft, but it is still theft because each person's time belongs to them and them alone, and each person only has a limited amount of time, and should be free to spend it however they choose.
Ayahuasca said:
You and I both know the prospect really needs the product, but - the thing is - the prospect doesn't know any such thing. Until you tell him. Probably during a cold call.
I work with many people who have set up a new businesses in new markets, with zero advertising, and who have got things off the ground and in some cases are making comfortable six figure incomes based on cold calling. So I know it works. Just a numbers game, a bit like charity collectors in the street - most people avoid them but even so they generate enough revenue to make it worthwhile. Personally I would rather be cold called every now and again rather than being subjected to ceaseless unrelenting adverts on TV with some inane jingle pushing st that is repeated incessantly and annoyingly.
The reason charities use chuggers is because despite the fact they're paid, in terms of return on investment, chugging is the most cost-effective form of fundraising.I work with many people who have set up a new businesses in new markets, with zero advertising, and who have got things off the ground and in some cases are making comfortable six figure incomes based on cold calling. So I know it works. Just a numbers game, a bit like charity collectors in the street - most people avoid them but even so they generate enough revenue to make it worthwhile. Personally I would rather be cold called every now and again rather than being subjected to ceaseless unrelenting adverts on TV with some inane jingle pushing s
t that is repeated incessantly and annoyingly. It's also increasingly the only form of fundraising available to smaller charities who don't have the marketing budgets to keep up with the likes of Cancer Research, etc.
The company I was working for are in the process of changing from 100% inbound to increasing outbound .
It's a soft sell at the moment but I have an insight into how it will be in 6 months time .
The company has a good reputation but I can see 15 years of hard work frittered away over the coming months
It will be current customers called ' as customer service' calls (actually sales calls ) using details collected over the years with the promise of not making calls unless in regards to a current order .
I'm not about to spend my days badgering pensioners so have resigned .
It's a soft sell at the moment but I have an insight into how it will be in 6 months time .
The company has a good reputation but I can see 15 years of hard work frittered away over the coming months
It will be current customers called ' as customer service' calls (actually sales calls ) using details collected over the years with the promise of not making calls unless in regards to a current order .
I'm not about to spend my days badgering pensioners so have resigned .
I don't get them on the phone, but jesus fking christ I've had four of them knock on the door this afternoon (one didn't knock, just bashed his fist against the door then tried to look through the window when I didn't answer in time) and I've had enough of it!
There's even a sign saying 'NO' to all that on the front door, but it's a bit faded. I'm now, right this second, going to colour it in a bit and hopefully they'll stop.
Grr!
king christ I've had four of them knock on the door this afternoon (one didn't knock, just bashed his fist against the door then tried to look through the window when I didn't answer in time) and I've had enough of it!There's even a sign saying 'NO' to all that on the front door, but it's a bit faded. I'm now, right this second, going to colour it in a bit and hopefully they'll stop.
Grr!
rxtx said:
I don't get them on the phone, but jesus fking christ I've had four of them knock on the door this afternoon (one didn't knock, just bashed his fist against the door then tried to look through the window when I didn't answer in time) and I've had enough of it!
There's even a sign saying 'NO' to all that on the front door, but it's a bit faded. I'm now, right this second, going to colour it in a bit and hopefully they'll stop.
Grr!
rxtx's front door, earlierking christ I've had four of them knock on the door this afternoon (one didn't knock, just bashed his fist against the door then tried to look through the window when I didn't answer in time) and I've had enough of it!There's even a sign saying 'NO' to all that on the front door, but it's a bit faded. I'm now, right this second, going to colour it in a bit and hopefully they'll stop.
Grr!
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