BT retardness with internet and home move.

[andygo]

I'm moving home in a week.

The new property has BT infinity with fibre to the actual house rather than the cabinet.

In a traumatic conversation with BT they tell me they can't provide an engineer to reconnect me until 22nd May, over 3 weeks after I move in.

The internet has been switched off at the exchange I would have though, not hacked off at the pavement. Why do BT insist on taking so long to switch back on and why on earth do they need an engineer to plug my router in?

Is there any way to speed up this process?

I pointed this out to the BT girl but she told me the computer said it was the way it had to be done. She had no insight into the tech aspect at all. Her best solution was to tell me to find a wifi hotspot in the garden as she does at her mum's house when she visits. FFS, are they for real?

[Podie]

To be fair to BT, they do ask for 6 weeks notice.

Given we completed and exchanged within a week, we were without service for nearly a month.

[andygo]

They may ask for 6 weeks, but that's nice and cosy for them isn't it?

Doesn't take 6 weeks to cease a service. Reconnection is the flick of a switch at worst I suspect...

[Munter]

andygo said:

Why do BT insist on taking so long to switch back on and why on earth do they need an engineer to plug my router in?

You know all "those" people you meet on a daily basis. The ones where you can't quite work out how they get through the day alive.

Those people also order broadband. And BT can't do a competency test on everybody. So they assume everyone is one of "those".

[andygo]

Munter said:

You know all "those" people you meet on a daily basis. The ones where you can't quite work out how they get through the day alive.

Those people also order broadband. And BT can't do a competency test on everybody. So they assume everyone is one of "those".

Actually BT have a monopoly on employing "those" people in their moving home department..

[mcflurry]

In comparison, when moving, Virgin media turned my old house internet off on the Wednesday, and the new house service was active the following day, and we kept the same phone number too

[anonymous-user]

I just moved house. Ordered my broadband many weeks ago and it was all installed on my move in date and worked flawlessly.

[FlossyThePig]

andygo said:

They may ask for 6 weeks, but that's nice and cosy for them isn't it?

Doesn't take 6 weeks to cease a service. Reconnection is the flick of a switch at worst I suspect...

1. How many people are in front of you in the queue?
2. How long ago did you start the ball rolling?

[fido]

Reminds me .. took BT a few weeks to switch something at my local cabinet (after I missed an appointment because of a long weekend break). Don't miss the BT train! Having said that Infinity is working fine (>35MBs) ever since.

[Funk]

andygo said:

The new property has BT infinity with fibre to the actual house rather than the cabinet.

I hate you. I'd love to have that.

[andygo]

When connected it will give me 80mb download and 20 up..

In the meantime I have bought an Alacatel Mifi thingy to use with 4g. Hope it work or its £60 down the swanny.

[Funk]

That doesn't sound like fibre to the door to me. Sounds like standard Infinity. FTTD will push 200mbit+, it's the copper from the cabinet that slows the fibre from the cabinet usually.

[andygo]

Well BT told me it was to the door rather than to the cabinet so, well, who knows? They probably don't!

[Funk]

Probably true! 'Normal' Infinity is 80/20 and still nothing to be sniffed at!

[andygo]

Just on the phone as I type to BT. Definitely fibre to the door, I have to go to a different department.

The are a nightmare to sort out, its always a case of 'the computer says...'

[Dave_ST220]

FTTP should be much quicker than that, post up a pic of your wall faceplate & all will be revealed

[Dodsy]

Thats BT FTTP which comes as either 200Meg or 300Meg. Sounds like someone at BT is confused as 80/20 is just standard FTTC copper Infinity.

http://www.productsandservices.bt.com/products/bro...

I'd love to have that , Im currently getting 76/18 and its just not fast enough,

[Dave_ST220]

Dodsy said:

I'd love to have that , Im currently getting 76/18 and its just not fast enough,

Jesus, considering only a few years ago you'd be lucky to get a 10th of that I'm pretty happy TBH.

[andygo]

Spoke to bt again, £37 pm gets me 200 mb download, £50 gets me 300mb. That's a little over the top to browse PH!

[Funk]

Git.

Do it!

What's the upload you'll get?