Ebay del, left behind bins day after 3 week holiday, gone
Discussion
So I bought a Motorbike jacket off a private seller on ebay on sunday 30 march. I left for holiday on friday the 4th of April. No jacket delivered, not a problem, I will get it when I return from the depot, or grab it off a neighbour.
I got back this evening to find I have a speeding ticket, a unpaid bill and a Hermes self employed driver delivery slip that said they had left a parcel behind the bins sometime on the 4th of April. Not a problem I pop out and it isn't there. Now it could have sat there for 18 days since I have been away, in that time having 3 bin pick ups in that time.
I have emailed the seller to tell him what is going on but when I brought it up on ebay, ebay said that the delivery info was that the parcel number for the item was registered as delivered. I feel bad for the seller as it must look dodgy I have inc my number if he wants to get in contact and also pics of the slip and the open 12 ft drive I have where my bins are.
So what is the situation ? normally it would be a paypal claim and refund, but the slip says delivered so that is not as simple. I would like to contact the delivery company but they won't deal with me. I don't really really want to go full guns on the seller as they have done their job and got it delivered, I can see them thinking "well that was 3 weeks ago, shouldn't order and go on holiday" as opposed to numpty delivery driver leaving stuff in public.
Hoping they see the situation have some sympathy and refund and chase Hermes but if they don't I am not sure what I can do ?
Got a feeling I am going to be down a few notes on this one, been back 1 hour and wish I had stayed in France !
I got back this evening to find I have a speeding ticket, a unpaid bill and a Hermes self employed driver delivery slip that said they had left a parcel behind the bins sometime on the 4th of April. Not a problem I pop out and it isn't there. Now it could have sat there for 18 days since I have been away, in that time having 3 bin pick ups in that time.
I have emailed the seller to tell him what is going on but when I brought it up on ebay, ebay said that the delivery info was that the parcel number for the item was registered as delivered. I feel bad for the seller as it must look dodgy I have inc my number if he wants to get in contact and also pics of the slip and the open 12 ft drive I have where my bins are.
So what is the situation ? normally it would be a paypal claim and refund, but the slip says delivered so that is not as simple. I would like to contact the delivery company but they won't deal with me. I don't really really want to go full guns on the seller as they have done their job and got it delivered, I can see them thinking "well that was 3 weeks ago, shouldn't order and go on holiday" as opposed to numpty delivery driver leaving stuff in public.
Hoping they see the situation have some sympathy and refund and chase Hermes but if they don't I am not sure what I can do ?
Got a feeling I am going to be down a few notes on this one, been back 1 hour and wish I had stayed in France !
I can't, the delivery company say contact seller, which I have.
Just tracked the package and it says they have a signature on delivery
http://www.interparcel.com/tracking.php?action=dot...
Obviously they haven't.
I feel a touch bad as although I have never instructed delivery companies to, I do like it when I come home and have a delivery and they have left it behind the bins or with a neighbor as it saves me a trip. Seems slightly hypocritical to kick up a first world problem over it as it is me who has been on holiday.
Lets see what they seller says, fingers crossed he doesn't tell me to poke it.
Just tracked the package and it says they have a signature on delivery
http://www.interparcel.com/tracking.php?action=dot...
Obviously they haven't.
I feel a touch bad as although I have never instructed delivery companies to, I do like it when I come home and have a delivery and they have left it behind the bins or with a neighbor as it saves me a trip. Seems slightly hypocritical to kick up a first world problem over it as it is me who has been on holiday.
Lets see what they seller says, fingers crossed he doesn't tell me to poke it.
IanMorewood said:
Claim off the delivery company, parcel behind the bins isn't appropriate for delivery in my mind.
This.The seller will not have to make a refund as he did send the item, and it was delivered.
Unless the delivery driver saw it was still there and sent it back to the sender? But i severely doubt this knowing delivery drivers and would hope you would have some sort of note.
Call the delivery company, show them the note and they will see it has not been "delivered" into your possession and refund you.
Happens more than you'd imagine.
surveyor said:
Nearly right. Seller will have to claim off the delivery company. Parcel behind bins is a joke...
Sellers's going to have to take it on the chin short term.
Will the seller get the value of the item from the delivery company or just the delivery cost? if they don't I don't think I will push it as it seems unfair for them to be out of pocket because of a third party.Sellers's going to have to take it on the chin short term.
CEmm said:
This.
The seller will not have to make a refund as he did send the item, and it was delivered.
Unless the delivery driver saw it was still there and sent it back to the sender? But i severely doubt this knowing delivery drivers and would hope you would have some sort of note.
Call the delivery company, show them the note and they will see it has not been "delivered" into your possession and refund you.
Happens more than you'd imagine.
I have no problems doing the chasing but they won't deal with me and there is no tracking number on the slip nor is there any contact number. The number I have is from ebay system and it is for interparcel not hermes and they won;t deal with me either.The seller will not have to make a refund as he did send the item, and it was delivered.
Unless the delivery driver saw it was still there and sent it back to the sender? But i severely doubt this knowing delivery drivers and would hope you would have some sort of note.
Call the delivery company, show them the note and they will see it has not been "delivered" into your possession and refund you.
Happens more than you'd imagine.
i bought a tablet through amazon . i knew the day it was to be delivered and as a coincidence i had already booked the day off . i nipped out for a short while and as luck would have it i saw a card on the doormat . so i was resigned to having to go to a depot or wait for it to be delivered again . when i read the card it said .....
parcel left in wheelie bin . my problem with that is that although it is very quiet where i live , anybody could have retrieved the parcel from my bin
parcel left in wheelie bin . my problem with that is that although it is very quiet where i live , anybody could have retrieved the parcel from my bin
Not the seller's problem as item has technically been delivered.
you need to push the delivery company hard. Provide proof that you were on holiday and that will make it obvious that a false signature was given. I don't know how you would escalate being Hermes but I've done it before through Royal Mail and got my money back for the full item.
you need to push the delivery company hard. Provide proof that you were on holiday and that will make it obvious that a false signature was given. I don't know how you would escalate being Hermes but I've done it before through Royal Mail and got my money back for the full item.
Tampon said:
surveyor said:
Nearly right. Seller will have to claim off the delivery company. Parcel behind bins is a joke...
Sellers's going to have to take it on the chin short term.
Will the seller get the value of the item from the delivery company or just the delivery cost? if they don't I don't think I will push it as it seems unfair for them to be out of pocket because of a third party.Sellers's going to have to take it on the chin short term.
Joeguard1990 said:
Not the seller's problem as item has technically been delivered.
you need to push the delivery company hard. Provide proof that you were on holiday and that will make it obvious that a false signature was given. I don't know how you would escalate being Hermes but I've done it before through Royal Mail and got my money back for the full item.
The note says left behind bin so they can;t have a signature.you need to push the delivery company hard. Provide proof that you were on holiday and that will make it obvious that a false signature was given. I don't know how you would escalate being Hermes but I've done it before through Royal Mail and got my money back for the full item.
What a par-larva
Same company. I've had an order described as "left in porch". Only I don't have a porch. I had a look on the sellers web site to see that the "self employed" courier will leave in safe place. I contacted seller to say " deliver ONLY to buyer's address", as I've had other deliveries signed for by so called "helpfull" neighbours and left on the doorstep. My delivery was left with a neighbour, NOT as I instructed seller, so I've advised seller that I won't order from them again .
Seems like it probably wasn't nicked as I have some car ramps, oil pan and a few tools behind the bins in case I need to work on the Motorbikes or car quickly, they are all there.
So seems the bin man must have thought it was rubbish and chucked it ;(, bloody shame as it was a nice jacket.
Such a waste, rather some scrotbag nicked it and it was being used !
So seems the bin man must have thought it was rubbish and chucked it ;(, bloody shame as it was a nice jacket.
Such a waste, rather some scrotbag nicked it and it was being used !
Oredering stuff before going away for 3 weeks is just daft. Reality of course is that the vast majority of people would like to be saved the need to go to the depot to collect an item and therefore like it left somewhere relatively safe or with a neighbour. However the Courier almost certainly wouldn't hav left it there had he known the OP was away for 3 weeks. In fact I suspect it would have been returned to the seller.
Personaly I get anything small sent to work, and anything larger or that is going to arrive at a weekend or when I am off work I use the Collect Plus service which delivers it to a local collection point, ours are either a shop or the 24 hrpetrol station. Works really well.
Personaly I get anything small sent to work, and anything larger or that is going to arrive at a weekend or when I am off work I use the Collect Plus service which delivers it to a local collection point, ours are either a shop or the 24 hrpetrol station. Works really well.
Tampon said:
Seems like it probably wasn't nicked as I have some car ramps, oil pan and a few tools behind the bins in case I need to work on the Motorbikes or car quickly, they are all there.
So seems the bin man must have thought it was rubbish and chucked it ;(, bloody shame as it was a nice jacket.
Such a waste, rather some scrotbag nicked it and it was being used !
Surely a new parcel would not have looked like rubbish . The courier would probably not talk to the recipient of the parcel . The client is the eBay sellerSo seems the bin man must have thought it was rubbish and chucked it ;(, bloody shame as it was a nice jacket.
Such a waste, rather some scrotbag nicked it and it was being used !
I have just organised a collection of an Ebay winning, and put the value of the item in (£40 each parcel, 2 parcels) and was asked if i wanted to upgrade the insurance cover from £20 each to £40 each.
So there will probably have been some level of insurance cover on the jacket.
If the seller, who will have charged you for delivery, didn't insure it for the full value and charge you for it, then more fool him and your recourse is against the seller, even though he is just an innocent schmuck - he can then take it up with Hermes and get his money back.
You didn't ask him to send it Hermes - he organised it. I tend to decline to pay delivery and arrange my own courier, if I want to insure the delivery. Then the contract is between me and the courier company.
Good luck
So there will probably have been some level of insurance cover on the jacket.
If the seller, who will have charged you for delivery, didn't insure it for the full value and charge you for it, then more fool him and your recourse is against the seller, even though he is just an innocent schmuck - he can then take it up with Hermes and get his money back.
You didn't ask him to send it Hermes - he organised it. I tend to decline to pay delivery and arrange my own courier, if I want to insure the delivery. Then the contract is between me and the courier company.
Good luck
Chrisgr31 said:
Oredering stuff before going away for 3 weeks is just daft. Reality of course is that the vast majority of people would like to be saved the need to go to the depot to collect an item and therefore like it left somewhere relatively safe or with a neighbour. However the Courier almost certainly wouldn't hav left it there had he known the OP was away for 3 weeks. In fact I suspect it would have been returned to the seller.
Personaly I get anything small sent to work, and anything larger or that is going to arrive at a weekend or when I am off work I use the Collect Plus service which delivers it to a local collection point, ours are either a shop or the 24 hrpetrol station. Works really well.
Yeah, I thought i would be delivered in 2-3 days leaving an extra for safety. But it was a auction so couldn't help it. That's why I feel a touch responsible and don;t want to see the seller out of pocket.Personaly I get anything small sent to work, and anything larger or that is going to arrive at a weekend or when I am off work I use the Collect Plus service which delivers it to a local collection point, ours are either a shop or the 24 hrpetrol station. Works really well.
I've had two sizable items thrown over my side fence by couriers recently - not a problem as it's fairly secure, but in neither case did they leave a card/send a text or e-mail to say what they'd done. Why are delivery companies so crap?
BTW - I've never had a single issue with Royal Mail.
BTW - I've never had a single issue with Royal Mail.
As you haven't paid the courier company, they aren't going to refund you anything.
You paid the seller to deliver you an item, and they've not managed to do this. They are who you need to take your claim up with - and they will be able to liase with the courier directly (but this isn't your concern).
Be careful with eBay / PayPal, though - as if the seller can show a tracked delivery with signature (assuming it's not a fake / empty / "no signature" one) they'll probably win a dispute.
You paid the seller to deliver you an item, and they've not managed to do this. They are who you need to take your claim up with - and they will be able to liase with the courier directly (but this isn't your concern).
Be careful with eBay / PayPal, though - as if the seller can show a tracked delivery with signature (assuming it's not a fake / empty / "no signature" one) they'll probably win a dispute.
Joeguard1990 said:
Not the seller's problem as item has technically been delivered.
you need to push the delivery company hard. Provide proof that you were on holiday and that will make it obvious that a false signature was given. I don't know how you would escalate being Hermes but I've done it before through Royal Mail and got my money back for the full item.
It is 100% the seller's problem, the contract is between him and the del. company and they won't deal with anyone else. If he didn't want it to be his problem he should have made the sale "Ex works"you need to push the delivery company hard. Provide proof that you were on holiday and that will make it obvious that a false signature was given. I don't know how you would escalate being Hermes but I've done it before through Royal Mail and got my money back for the full item.
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