email for South West trains CEO

email for South West trains CEO

Author
Discussion

c7xlg

Original Poster:

862 posts

232 months

Thursday 10th July 2014
quotequote all
Hi,
After the joy of parking at the new car park at Fleet station this week I'd like to send a complaint email to Tim Shoveller, the CEO of South West trains.

Does anyone have his email address that they could post up, or email to me via pistonshead.

thanks!

ehonda

1,483 posts

205 months

Thursday 10th July 2014
quotequote all
Aren't the car parks owned by Network Rail rather than SWT?

Cyder

7,052 posts

220 months

Thursday 10th July 2014
quotequote all
It's astonishing what Google can find these days by typing 'Tim Shoveller email' into it.

http://www.ceoemail.com/s.php?id=9733

SydneyBridge

8,600 posts

158 months

Thursday 10th July 2014
quotequote all
ehonda said:
Aren't the car parks owned by Network Rail rather than SWT?
I think SWT lease the station/car park etc from NR.

c7xlg

Original Poster:

862 posts

232 months

Thursday 10th July 2014
quotequote all
Cyder said:
It's astonishing what Google can find these days by typing 'Tim Shoveller email' into it.

http://www.ceoemail.com/s.php?id=9733
but when I go there I get "We would like to continue to help you find the email addresses you need - Please pay now for your commercial use of our website today - thank you"

I'm a tight ar8e and don't want to pay!

as for who operates the station and car park, according to National Rail website it is operated by South West trains, not national rail!

I did do some google searches myself here before posting! :-)

Cyder

7,052 posts

220 months

Thursday 10th July 2014
quotequote all
That's odd, if I follow the link I posted I get the details:

Mr Tim Shoveller Managing Director

Email tshoveller@swtrains.co.uk
Telephone 0207 983 6160
Website http://www.swtrains.co.uk

Postal Address Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ, UKM
Company Number 05599788C

Trying to upload a screenshot but it's not working for some reason.

TTwiggy

11,537 posts

204 months

Thursday 10th July 2014
quotequote all
OT, but what a great name for a train operator!

JackReacher

2,127 posts

215 months

Friday 11th July 2014
quotequote all
Just out of interest, what is your complaint about the new car park at fleet? Used it a couple of times and seems ok to me

hantsxlg

Original Poster:

862 posts

232 months

Thursday 21st August 2014
quotequote all
jack,
slow response to your question... I've waited more than the 10-20 working days than SW Trains charter says they will respond ot complaints within before emailing MR Shoveller this morning.

My complaint is that SW Trains managed car parks appear to have been outsourced to a firm who immedialty are removing all the payment machines, apart from a single one by the stations. This is presumably because they want to save money by not having ot manage the machines and want to push everyone to paying for parking using their mobile phones.

However this means that you have a single point of fairlure at the stations now, and for some car parks like fleet have a 700m round walk, including 2 flights of stairs to get a ticket. Frankly this is unacceptable.

Expecting people to only pay by mobile phone is also unacceptable for a monopoly service as:

1) some people don't have a phone at all
2) Some people only have a phone that is on a corporate account that will not allow any charges other than phone/regular texts
3) many rural stations have limited/zero phone reception
4) What do you do when you need a paper receipt for expense claims?

I look forward to hearing Mr Shoveller's response.