Tesco - another fail
Discussion
My last time there was over 2 weeks ago. When I got home I wrote them a long and scathing email complaint about my experience, and why that visit was the straw that broke the camels back.
I phoned and cancelled my clubcard, and haven't been back since. Sainsbury and Tesco and equidistant from my house - less than a mile, so there's no difficulty to swap.
My experience seemed to be summed up by the belief of the staff that they were doing me some sort of favour by serving me. They forgot who pays their wages and as such I've taken over £3k grocery shopping a year elsewhere (a fairly typical number for a single person I guess?)
Their reply to my complaint took 13 days, or 9 business days. Their opening gambit was 'we're so sorry it's taken so long to come back to you - we have a long backlock of complaints to deal with at the moment'. You don't say!
Good riddance to them from my life. As one poster says, life IS too short to spend so much time and money in such a depressing 'shop' (warehouse with shelves seems a better description).
I phoned and cancelled my clubcard, and haven't been back since. Sainsbury and Tesco and equidistant from my house - less than a mile, so there's no difficulty to swap.
My experience seemed to be summed up by the belief of the staff that they were doing me some sort of favour by serving me. They forgot who pays their wages and as such I've taken over £3k grocery shopping a year elsewhere (a fairly typical number for a single person I guess?)
Their reply to my complaint took 13 days, or 9 business days. Their opening gambit was 'we're so sorry it's taken so long to come back to you - we have a long backlock of complaints to deal with at the moment'. You don't say!
Good riddance to them from my life. As one poster says, life IS too short to spend so much time and money in such a depressing 'shop' (warehouse with shelves seems a better description).
Dracoro said:
crankedup said:
Good to see humour alive and well on PH, wonderfully amusing to read a post advocating the merits of a failed C.E.O. How he worked his way up from a shelf stacker to C.E.O. over a forty year period within the Company. Its admirable for such sensitivity to be openly displayed and heart warming to read such posts. Honestly I took Heppers to be a rather hard nosed character, clearly he is not, how sweet.
It's the "He's more successful than me so I must not like him" mentality.Ultimately driven by envy.
crankedup said:
Dracoro said:
crankedup said:
Good to see humour alive and well on PH, wonderfully amusing to read a post advocating the merits of a failed C.E.O. How he worked his way up from a shelf stacker to C.E.O. over a forty year period within the Company. Its admirable for such sensitivity to be openly displayed and heart warming to read such posts. Honestly I took Heppers to be a rather hard nosed character, clearly he is not, how sweet.
It's the "He's more successful than me so I must not like him" mentality.Ultimately driven by envy.
If the CEO was on £25k a year, would he still receive the same vitriol? I somehow doubt it. He gets paid a fortune because that's what the shareholders/board think he's worth when employing him.
Whether or not the chief was any good or not is determined by his qualities as a CEO. That's not in question, however for a lot they are simply easy targets. Who put them there is then the real question. The "game" is broken yet everyone still blames the players.
It's the pricing shenanigans that wind me up, having 3 stores within a few miles of each other ( and plans for more!) and the pricing can vary between stores by a few pence to a few quid on common items.
That's before even considering if the prices are even competitive which given their profits seems to confirm my believe that Tesco abuse their providers and expect them to operate at the tiniest margin so that Tesco can milk as much profit as possible.
That's before even considering if the prices are even competitive which given their profits seems to confirm my believe that Tesco abuse their providers and expect them to operate at the tiniest margin so that Tesco can milk as much profit as possible.
drivin_me_nuts said:
I can't help but wonder if this is the beginning of the decline of Tesco. They can't compete with asda/Wal-Mart price (but can any), the yummy mummies have discovered they like Aldi and Lidl and sainsburys, waitrose and M&S have distinct usp's.
What I find interesting is that there is a whole generation of students growing up who only shop in Lidl and Aldi... And as the big companies know, loyalty to cheap prices and habit is hard to break. There is more at play than the present... I wonder if Tesco are taking a good long hard stare at M&S clothing, thinking could the same thing happen to them. Kids follow their parents, but the kids now like Aldi and Lidl. I think Tesco have real reason to worry for their future.
That reads like something I wrote in 2008, just after 'peak Tesco'. The problems they have are root and branch, the decline will continue for years. The newly appointed CEO will also quit or be booted out in due course. Once the board and shareholders get through the denial and have more realistic expectations they might start to rebuild.What I find interesting is that there is a whole generation of students growing up who only shop in Lidl and Aldi... And as the big companies know, loyalty to cheap prices and habit is hard to break. There is more at play than the present... I wonder if Tesco are taking a good long hard stare at M&S clothing, thinking could the same thing happen to them. Kids follow their parents, but the kids now like Aldi and Lidl. I think Tesco have real reason to worry for their future.
there are even less gorms at my local Asda than Tesco, I like Morrison's or Sainsbury's the best, but Mrs C insists on Asda.
I hate Tesco though.
as other have more eloquently put it, they do nothing particularly well at present. to cap it off, my local branch of Tesco no longer stock Chimay blue, and we don't have a local Waitrose
b
ds.
I hate Tesco though.
as other have more eloquently put it, they do nothing particularly well at present. to cap it off, my local branch of Tesco no longer stock Chimay blue, and we don't have a local Waitrose
b
ds.Dracoro said:
crankedup said:
Dracoro said:
crankedup said:
Good to see humour alive and well on PH, wonderfully amusing to read a post advocating the merits of a failed C.E.O. How he worked his way up from a shelf stacker to C.E.O. over a forty year period within the Company. Its admirable for such sensitivity to be openly displayed and heart warming to read such posts. Honestly I took Heppers to be a rather hard nosed character, clearly he is not, how sweet.
It's the "He's more successful than me so I must not like him" mentality.Ultimately driven by envy.
If the CEO was on £25k a year, would he still receive the same vitriol? I somehow doubt it. He gets paid a fortune because that's what the shareholders/board think he's worth when employing him.
Whether or not the chief was any good or not is determined by his qualities as a CEO. That's not in question, however for a lot they are simply easy targets. Who put them there is then the real question. The "game" is broken yet everyone still blames the players.
crankedup said:
REALIST123 said:
crankedup said:
Pappa Lurve said:
crankedup said:
Following another three years of poor and falling profits the C.E.O. has thrown in the towel. Will he be passing back all the incentives offered to turn around the mighty Titanic that is Tesco's, of course not! It used to be a relative doddle to run decent profits year on year back pre 2008, now the market is far more challenging we see the true 'worth' of so called 'top people' without whom nobody would have a job Forward thinking long term strategies, they couldn't have done much worse.
If it is so easy to do those kind of jobs, may I enquire as to why they didn't hire you? Forward thinking long term strategies, they couldn't have done much worse. So, what should they be doing?
impossible to be able to make any decisions regarding future business strategy that may bring the Company back to former performance levels. The outgoing C.E.O. had the benefit of three years in which to identify the major problem areas. Now if you have a wander back in my thread you may notice that I alluded to a major area ripe for forensic investigation and consideration.
We know that the Company has abandoned further new development of its hypermarket strategy, but again they seem to be following business trend, not expected of a market leader.
Simple example, I did a very small bit of work for them on a new service last year. It is way too early in the curve to launch and may never be so, I have no idea, not my job! However, it was, and remains, drastically ahead of anything their competition is offering right now. Maybe they also have something in development, maybe not, no idea but while they may seem to follow the market, they tend not to in some parts. And since when is following the market a bad thing?! When the iPod range first appeared, everyone went nuts despite the fact that it was nothing new, just a very good execution, same can be said for lots of apples products but they seem to do ok generally! And yes, that is an industry and technology of which I am indeed well able to comment.
Pappa Lurve said:
crankedup said:
REALIST123 said:
crankedup said:
Pappa Lurve said:
crankedup said:
Following another three years of poor and falling profits the C.E.O. has thrown in the towel. Will he be passing back all the incentives offered to turn around the mighty Titanic that is Tesco's, of course not! It used to be a relative doddle to run decent profits year on year back pre 2008, now the market is far more challenging we see the true 'worth' of so called 'top people' without whom nobody would have a job Forward thinking long term strategies, they couldn't have done much worse.
If it is so easy to do those kind of jobs, may I enquire as to why they didn't hire you? Forward thinking long term strategies, they couldn't have done much worse. So, what should they be doing?
impossible to be able to make any decisions regarding future business strategy that may bring the Company back to former performance levels. The outgoing C.E.O. had the benefit of three years in which to identify the major problem areas. Now if you have a wander back in my thread you may notice that I alluded to a major area ripe for forensic investigation and consideration.
We know that the Company has abandoned further new development of its hypermarket strategy, but again they seem to be following business trend, not expected of a market leader.
Simple example, I did a very small bit of work for them on a new service last year. It is way too early in the curve to launch and may never be so, I have no idea, not my job! However, it was, and remains, drastically ahead of anything their competition is offering right now. Maybe they also have something in development, maybe not, no idea but while they may seem to follow the market, they tend not to in some parts. And since when is following the market a bad thing?! When the iPod range first appeared, everyone went nuts despite the fact that it was nothing new, just a very good execution, same can be said for lots of apples products but they seem to do ok generally! And yes, that is an industry and technology of which I am indeed well able to comment.
The problem for Tesco in appearing to follow the market is quite simply this leading to shareholder concern. A major Corp' must always lead or loose market share, it really is that simple. Its more so when new competition comes in, after all would you want to invest into a follower? They just seem to be treading water but still sinking, which is not good enough, its why the C.E.O. has walked.
I see nothing about Tesco which I particularly like in a personal sense, but that isn't to say its a bad long term investment. They need a good shake down.
crankedup said:
Dracoro said:
crankedup said:
Dracoro said:
crankedup said:
Good to see humour alive and well on PH, wonderfully amusing to read a post advocating the merits of a failed C.E.O. How he worked his way up from a shelf stacker to C.E.O. over a forty year period within the Company. Its admirable for such sensitivity to be openly displayed and heart warming to read such posts. Honestly I took Heppers to be a rather hard nosed character, clearly he is not, how sweet.
It's the "He's more successful than me so I must not like him" mentality.Ultimately driven by envy.
If the CEO was on £25k a year, would he still receive the same vitriol? I somehow doubt it. He gets paid a fortune because that's what the shareholders/board think he's worth when employing him.
Whether or not the chief was any good or not is determined by his qualities as a CEO. That's not in question, however for a lot they are simply easy targets. Who put them there is then the real question. The "game" is broken yet everyone still blames the players.
toppstuff said:
Westy Carl said:
Blimey, it's just a shop.
When I find my precious life ticking away in places like Tesco they are not "just a shop". They are an unnecessary source of ugliness and a lack of pleasure. They suck up time I can never get back. Life is too short to spend time in such an unedifying retail prison.
Supermarket shopping for me is about getting in and getting out in the quickest and most efficient manner possible, while being in a pleasant environment while I have to be there. Tesco fails on all of these important criteria.
I realise I'm bordering on some kind of autistic spectrum because listening to radio 4 the other day some expert was saying tesco are in trouble because nobody knows what they stand for, what their values are. Errm what?
It's a f
king supermarket you go in and you buy food. I go to the closest one to me because they are all the same. Does anybody actually drive past a tesco to go to a morrisons?Pesty said:
It's a fking supermarket you go in and you buy food. I go to the closest one to me because they are all the same. Does anybody actually drive past a tesco to go to a morrisons?
Unfortunately it would appear some do.king supermarket you go in and you buy food. I go to the closest one to me because they are all the same. Does anybody actually drive past a tesco to go to a morrisons?I know a chap who will drive past Tesco and shop at Waitrose because he doesn't like the fact they take £1 in every £9 on the high street.
He also lives on the outskirts of Bracknell but insists on saying he lives in Ascot.
I suspect he's a bigger w
ker than I already think he is.heppers75 said:
crankedup said:
Dracoro said:
crankedup said:
Dracoro said:
crankedup said:
Good to see humour alive and well on PH, wonderfully amusing to read a post advocating the merits of a failed C.E.O. How he worked his way up from a shelf stacker to C.E.O. over a forty year period within the Company. Its admirable for such sensitivity to be openly displayed and heart warming to read such posts. Honestly I took Heppers to be a rather hard nosed character, clearly he is not, how sweet.
It's the "He's more successful than me so I must not like him" mentality.Ultimately driven by envy.
If the CEO was on £25k a year, would he still receive the same vitriol? I somehow doubt it. He gets paid a fortune because that's what the shareholders/board think he's worth when employing him.
Whether or not the chief was any good or not is determined by his qualities as a CEO. That's not in question, however for a lot they are simply easy targets. Who put them there is then the real question. The "game" is broken yet everyone still blames the players.
Pesty said:
toppstuff said:
Westy Carl said:
Blimey, it's just a shop.
When I find my precious life ticking away in places like Tesco they are not "just a shop". They are an unnecessary source of ugliness and a lack of pleasure. They suck up time I can never get back. Life is too short to spend time in such an unedifying retail prison.
Supermarket shopping for me is about getting in and getting out in the quickest and most efficient manner possible, while being in a pleasant environment while I have to be there. Tesco fails on all of these important criteria.
I realise I'm bordering on some kind of autistic spectrum because listening to radio 4 the other day some expert was saying tesco are in trouble because nobody knows what they stand for, what their values are. Errm what?
It's a f
king supermarket you go in and you buy food. I go to the closest one to me because they are all the same. Does anybody actually drive past a tesco to go to a morrisons?An interesting thread.
Tesco are well aware that their market share is slipping and profits falling. As a result, they are doing a lot about it - but what they're doing won't be noticeable to the customer as it is all back room. They're engaging with suppliers and hauliers more than ever in order to drive savings. To be fair to Tesco, the savings benefit both parties from what I've seen. There was one project which is still early days and will benefit the customer but most would never notice that on shelf availability is better as they'll just take it for granted the products they want are a available,
In light of all this 'failing' the projected Express format expansion over the next five years is staggering.
Tesco are well aware that their market share is slipping and profits falling. As a result, they are doing a lot about it - but what they're doing won't be noticeable to the customer as it is all back room. They're engaging with suppliers and hauliers more than ever in order to drive savings. To be fair to Tesco, the savings benefit both parties from what I've seen. There was one project which is still early days and will benefit the customer but most would never notice that on shelf availability is better as they'll just take it for granted the products they want are a available,
In light of all this 'failing' the projected Express format expansion over the next five years is staggering.
Fun Bus said:
They're engaging with suppliers and hauliers more than ever in order to drive savings. To be fair to Tesco, the savings benefit both parties from what I've seen. There was one project which is still early days and will benefit the customer but most would never notice that on shelf availability is better as they'll just take it for granted the products they want are a available,
I remember the last round of 'engaging' in 2008, it was a bloodbath. What's the other project?
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