Discussion
Looking for some help regarding an ebay sale.
Sold a car related item accurately described and photographed beyond an inch of it's life. Sent within a day and signed for. I then notice the buyer has opened a case and claimed not as described and demanding a £25 partial refund. I refuse and tell them that it was as described but they should send it back for a refund if they desire.
That was 1st Spet and after a week he had not responded, sent a tracking number and as of today no item has turned up. Meanwhile my paypal account is £85 in negative balance.
I escalated it to ebay and they have found it the buyers favour even though no item has been sent back to me and my account still in negative balance. I was furious as it is evident the buyer was happy to keep the item provided i bunged them £25 .I explained this to ebay but it is like talking to a brick wall.
They are still holding the payment and said i now have to wait until 22nd Sept.
Which contradicted the 8 days the guy from eBay told me on the phone. The buyer has not responded in 10 days and has not indicated when he will send it back if at all
I have done everything by the book and yet it feels like i am the one being penalised. I keep getting prompted to refund them, but wh should i when i have not got the item back and my account is £85 in the red
Sold a car related item accurately described and photographed beyond an inch of it's life. Sent within a day and signed for. I then notice the buyer has opened a case and claimed not as described and demanding a £25 partial refund. I refuse and tell them that it was as described but they should send it back for a refund if they desire.
That was 1st Spet and after a week he had not responded, sent a tracking number and as of today no item has turned up. Meanwhile my paypal account is £85 in negative balance.
I escalated it to ebay and they have found it the buyers favour even though no item has been sent back to me and my account still in negative balance. I was furious as it is evident the buyer was happy to keep the item provided i bunged them £25 .I explained this to ebay but it is like talking to a brick wall.
They are still holding the payment and said i now have to wait until 22nd Sept.
Which contradicted the 8 days the guy from eBay told me on the phone. The buyer has not responded in 10 days and has not indicated when he will send it back if at all
I have done everything by the book and yet it feels like i am the one being penalised. I keep getting prompted to refund them, but wh should i when i have not got the item back and my account is £85 in the red
Edited by CMYKguru on Friday 12th September 20:55
All I can add is that advice on another forum is that sometimes the Ebay customer reps on the phones need to be reminded of their own T&C's so all you can do is thoroughly read them (and Paypal's) and then call them back and say section x subsection y says that this should happen followed by that and you (Ebay) aren't following your own T&C's, also may help to ask to escalate it to a supervisor.
This is the typical buyer scam.
Buy an item have it delivered and although it is what you ordered is correct etc you open a dispute for a partial refund.
The seller knows that this is a scam, so tries to call bluff and says no refund, return the item. The problem for the buyer is that he has now fitted the item.
The buyer was hoping for the seller to accept the loss and partially refund.
The seller then waits a few days and escalates the case as the item has not been returned.
Bay rule in favour the the buyer and often refund either from your coffers, or their own.
Seller gets a negative tag on their account as the item was not as described.
I had a similar one recently and it was such an obvious scam, the tracking number was never given and the receipt scanned as proof of postage was for 223grams. The Play Station 3 the buyer was returning weighs at least 3000 grams. Were eBay interested? No, they ruled in favour of the buyer.
Buy an item have it delivered and although it is what you ordered is correct etc you open a dispute for a partial refund.
The seller knows that this is a scam, so tries to call bluff and says no refund, return the item. The problem for the buyer is that he has now fitted the item.
The buyer was hoping for the seller to accept the loss and partially refund.
The seller then waits a few days and escalates the case as the item has not been returned.
Bay rule in favour the the buyer and often refund either from your coffers, or their own.
Seller gets a negative tag on their account as the item was not as described.
I had a similar one recently and it was such an obvious scam, the tracking number was never given and the receipt scanned as proof of postage was for 223grams. The Play Station 3 the buyer was returning weighs at least 3000 grams. Were eBay interested? No, they ruled in favour of the buyer.
This is the typical buyer scam.
Buy an item have it delivered and although it is what you ordered is correct etc you open a dispute for a partial refund.
The seller knows that this is a scam, so tries to call bluff and says no refund, return the item. The problem for the buyer is that he has now fitted the item.
The buyer was hoping for the seller to accept the loss and partially refund.
The seller then waits a few days and escalates the case as the item has not been returned.
Bay rule in favour the the buyer and often refund either from your coffers, or their own.
Seller gets a negative tag on their account as the item was not as described.
I had a similar one recently and it was such an obvious scam, the tracking number was never given and the receipt scanned as proof of postage was for 223grams. The Play Station 3 the buyer was returning weighs at least 3000 grams. Were eBay interested? No, they ruled in favour of the buyer.
Buy an item have it delivered and although it is what you ordered is correct etc you open a dispute for a partial refund.
The seller knows that this is a scam, so tries to call bluff and says no refund, return the item. The problem for the buyer is that he has now fitted the item.
The buyer was hoping for the seller to accept the loss and partially refund.
The seller then waits a few days and escalates the case as the item has not been returned.
Bay rule in favour the the buyer and often refund either from your coffers, or their own.
Seller gets a negative tag on their account as the item was not as described.
I had a similar one recently and it was such an obvious scam, the tracking number was never given and the receipt scanned as proof of postage was for 223grams. The Play Station 3 the buyer was returning weighs at least 3000 grams. Were eBay interested? No, they ruled in favour of the buyer.
73mark said:
You will get a better result with eBay. If you say from now on I will,sell everything for 99p and p&p of what I actually want for the item. Did this myself after using ebay recommended p&p. lost £22 threatened this plan of action got my losses refunded.
What have you for sale, I'll collect and save on the P&P!Ebay have this scam well covered.
xuy said:
73mark said:
You will get a better result with eBay. If you say from now on I will,sell everything for 99p and p&p of what I actually want for the item. Did this myself after using ebay recommended p&p. lost £22 threatened this plan of action got my losses refunded.
What have you for sale, I'll collect and save on the P&P!Ebay have this scam well covered.
73mark said:
xuy said:
73mark said:
You will get a better result with eBay. If you say from now on I will,sell everything for 99p and p&p of what I actually want for the item. Did this myself after using ebay recommended p&p. lost £22 threatened this plan of action got my losses refunded.
What have you for sale, I'll collect and save on the P&P!Ebay have this scam well covered.
xuy said:
73mark said:
xuy said:
73mark said:
You will get a better result with eBay. If you say from now on I will,sell everything for 99p and p&p of what I actually want for the item. Did this myself after using ebay recommended p&p. lost £22 threatened this plan of action got my losses refunded.
What have you for sale, I'll collect and save on the P&P!Ebay have this scam well covered.
Because for every 1 sale that doesn't go to plan, absolutely millions go perfectly well. We've bought and sold probably 6-700 items over the 15 years or so I've had an account, and maybe 1 or 2 haven't worked out so well.
Had someone once claim that an item wasn't as described but he'd accept a partial refund, I was certain the item if sold was fine because I'd built it myself. Told him to return it, at my cost if required, and I never heard anything against
It's not all bad.
Had someone once claim that an item wasn't as described but he'd accept a partial refund, I was certain the item if sold was fine because I'd built it myself. Told him to return it, at my cost if required, and I never heard anything against
It's not all bad.
AlmostUseful said:
Because for every 1 sale that doesn't go to plan, absolutely millions go perfectly well. We've bought and sold probably 6-700 items over the 15 years or so I've had an account, and maybe 1 or 2 haven't worked out so well.
Had someone once claim that an item wasn't as described but he'd accept a partial refund, I was certain the item if sold was fine because I'd built it myself. Told him to return it, at my cost if required, and I never heard anything against
It's not all bad.
This. I have had two claims this year with idiots overseas trying it on with item not as described or fraudulent use of the credit card. Its a good idea to have 2 PAYPAL accounts. I have a back-up just in case of a dispute where they 'suspend' the funds for a transaction whilst investigating, that way I don't have to clear the negative balance (I don't leave money in the account) so I can continue to use it during any investigations. Had someone once claim that an item wasn't as described but he'd accept a partial refund, I was certain the item if sold was fine because I'd built it myself. Told him to return it, at my cost if required, and I never heard anything against
It's not all bad.
73mark said:
You will get a better result with eBay. If you say from now on I will,sell everything for 99p and p&p of what I actually want for the item. Did this myself after using ebay recommended p&p. lost £22 threatened this plan of action got my losses refunded.
No offence, but that's just b
ks. You might have got away with that 5 years ago, but you wouldn't get away with that now. The dispute process now includes postage costs so you'll have to come up with another ingenious scam.The reason is Ebay is now the way it is, is because of sellers ripping people off with this sort of s
t.For the folks that don't know the scam, the seller sells an item for £1 plus £20 postage - other sellers are selling the same item for £22 so it's a quid cheaper (real postage costs are say £3). Buyer buys the item, decides it's not for them and sends it back (as is their right). Buyer receives a refund of £1 but no postage refund & is £20 out of pocket. Seller has the item back, and is £16 up on the deal. Buyer is pissed off & tells everyone "Ebay is s
t".I imagine you also leave shouty false positive feedback as well "BLOAK IS A SCAMMUH" etc etc.
northwest monkey said:
73mark said:
You will get a better result with eBay. If you say from now on I will,sell everything for 99p and p&p of what I actually want for the item. Did this myself after using ebay recommended p&p. lost £22 threatened this plan of action got my losses refunded.
No offence, but that's just bks. You might have got away with that 5 years ago, but you wouldn't get away with that now. The dispute process now includes postage costs so you'll have to come up with another ingenious scam.The reason is Ebay is now the way it is, is because of sellers ripping people off with this sort of s
t.For the folks that don't know the scam, the seller sells an item for £1 plus £20 postage - other sellers are selling the same item for £22 so it's a quid cheaper (real postage costs are say £3). Buyer buys the item, decides it's not for them and sends it back (as is their right). Buyer receives a refund of £1 but no postage refund & is £20 out of pocket. Seller has the item back, and is £16 up on the deal. Buyer is pissed off & tells everyone "Ebay is s
t".I imagine you also leave shouty false positive feedback as well "BLOAK IS A SCAMMUH" etc etc.
Edited by 73mark on Sunday 14th September 18:50
And ebay don't take 10% of p&p.I sold £95 worth of stuff and was invoiced for £10.52,p&p was £25 on top of the £95.
Edited by 73mark on Sunday 14th September 19:48
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