Paint problem and how to deal with it
Discussion
When I picked up my F Type a couple of weeks ago, I noticed the front end had what I would describe as a mottled paint finish, light and dark like a difference in application. This showed up more in the showroom and to varying degrees out in the open.
After a few days, I noticed it more, rang Jaguar Cust services who assured me they would take it up withe dealer and get back to me.
I forewarned the local sales consultant as he had been great and I didn't want him to think I had gone behind his back.
Needless to say, neither the dealer nor I received a call. Not good.
I took the car back and the paint guy, who, whilst agreeing there was a problem, said better to leave as is, because if the front end was re sprayed it wouldn't be to the same standard as the factory. Various excuses like the difference is because it's painted on plastic were dismissed by me as the rear end is fine as was the same silver colour on other models.
I did mention that had I damaged the front end, needing a re spray, was he saying that it would be a poor finish? No reply.
Anyway, long story short, the sales guy and DP took one look and within hours had raised merry hell and got some action.
My cars gone back, I was offered a choice of courtesy car. Another F Type, an XKR, whatever.
Not having ever driven one, I asked if an XJ might be possible.
No problem, and I now have a monster Portfolio model, a Directors car, 500 miles, on the drive for a few days.
If ever a dealership goes the extra mile for a customer, it's Lancaster / Jardine Sidcup. Absolutely stress free, fantastic service.
I will let you know how the front end re spray turns out.
After a few days, I noticed it more, rang Jaguar Cust services who assured me they would take it up withe dealer and get back to me.
I forewarned the local sales consultant as he had been great and I didn't want him to think I had gone behind his back.
Needless to say, neither the dealer nor I received a call. Not good.
I took the car back and the paint guy, who, whilst agreeing there was a problem, said better to leave as is, because if the front end was re sprayed it wouldn't be to the same standard as the factory. Various excuses like the difference is because it's painted on plastic were dismissed by me as the rear end is fine as was the same silver colour on other models.
I did mention that had I damaged the front end, needing a re spray, was he saying that it would be a poor finish? No reply.
Anyway, long story short, the sales guy and DP took one look and within hours had raised merry hell and got some action.
My cars gone back, I was offered a choice of courtesy car. Another F Type, an XKR, whatever.
Not having ever driven one, I asked if an XJ might be possible.
No problem, and I now have a monster Portfolio model, a Directors car, 500 miles, on the drive for a few days.
If ever a dealership goes the extra mile for a customer, it's Lancaster / Jardine Sidcup. Absolutely stress free, fantastic service.
I will let you know how the front end re spray turns out.
Sorry to hear about the initial problem but it sounds like they are looking after you.I'm a right fanny when it comes to paintwork and was worried that it wouldn't be up to scratch when I picked up my F-Type, I was wrong, probably the best paint I've seen and virtually swirl free, so hopefully your paint is not a common problem.
Ive had this identical problem with two of my new jaguars and its down to the bumpers/side skirts etc being outsourced and not being sprayed at the same time as the rest of the car,my xj was shocking under certain lights the front and rear bumpers were totally different in colour and orange peel hell I called it Jaffa.My dealer sorted it but I hate having to have a new car sprayed,Di hope you get it sorted.
simon
simon
The Orange Peel paintwork seems to be fairly common on F-Types unfortunately (although, touch wood, mine's not too bad). A chap at the F Type owners forum took it on himself to sort it and got some pretty incredible results. Although wouldn't even start to attempt this myself! http://www.ftypeownersclub.co.uk/forum/orange-peel...
Glad the dealership stepped in and pushed for you, fingers crossed they get it sorted.
Glad the dealership stepped in and pushed for you, fingers crossed they get it sorted.
Guys collected my F Type brand new 2 weeks ago, had it a week then booked in to be detailed. Bad news the pictures my man sent me were horrible he even asked if the car was used!! Yesterday another bomb shell he thinks its seen paint after the factory. I must stress when I say the car is new it was unregistered dealer stock that fitted my specification 100%.
I complained to the dealer and sent pictures, they now want to send a truck and take it back to their place, the thing is I don't like the idea of it being painted to be put right, I know this is probably the only option but after spending £82k on a new car and after two weeks finding out that it may seen some after market repair work makes my blood boil!!
What should I do or expect??
Nomal
I complained to the dealer and sent pictures, they now want to send a truck and take it back to their place, the thing is I don't like the idea of it being painted to be put right, I know this is probably the only option but after spending £82k on a new car and after two weeks finding out that it may seen some after market repair work makes my blood boil!!
What should I do or expect??
Nomal
Gutted Nomal. What exactly are the issues. Excessive swirling? Soft paint? Different paint depths over some all car? Not matching paint finishes? If you are not 100% happy, then you every right to source another car.
What are you doing Jaguar? IMHO there has been a real retrograde step with their products.
What are you doing Jaguar? IMHO there has been a real retrograde step with their products.
lady topaz said:
Not having ever driven one, I asked if an XJ might be possible.
No problem, and I now have a monster Portfolio model, a Directors car, 500 miles, on the drive for a few days.
The XJ's are a staggering amount of car for the money.No problem, and I now have a monster Portfolio model, a Directors car, 500 miles, on the drive for a few days.
I have a 2014 XJR and a 2014 F-Type V6S. Both were demonstrators and cost the same'ish.
Hope you get your paint sorted. A sorry tale.
Were you tempted to keep the XJ?
Edited by wilwak on Thursday 19th February 22:29
Little Lofty said:
Nomal, sorry to hear of your troubles. Post this over on the F-Type owners club and one of the resident Jaguar customer service guys may pick it up, I've seen a few members helped out by them, they helped me when my car seemed to get lost on the production line last year.
If it makes you feel any better it's not just Jaguar that now do this since the move to water based paints you have to prep the plastic parts as a bodyshop I've seen this on Mazda's BMW's Audi's etc & have had to respray a fair few this is because sometimes the Paint is mixed slightly different, badly painted all this means that you end up with a mis match what amazes me is the number of people who don't notice.Hi Guys
Thanks, when I viewed the car in the showroom I noticed some scratches and lots of swirls but knowing my detailer and how he looked after my 997 I was not too worried. I did point out an area on the lower front wing where there were press marks and this was sorted prior to the collection. My detailer asked the dealer not to prepare the car not even wash it.
On collection I noticed on the driver door along the bottom edge what I though was the residue of the transport wax, again I ignored this as I thought it was an easy fix.
When the detailer put the car is his bay with the lights they use the gravity of the scratches, swirls and imperfections were witnessed properly for the first time. the paint is very thin 100 microns mostly and very soft. the transport wax is not wax but over spray of what looks like the clear coat. The dealers have been great, they are taking the car back as they want ownership of the problem ( their words ) to examine and are dropping off another F type for me. i have told them I am very unhappy, they have assured me no painting was done to the car and this must be from the factory!! Do they not QA their products!! So will need to see how this plays out I have told then that if the car now needs painting that i will not accept this on my two week old car. they have told me they will get a resolution so I will keep you posted.
Nomal.
Thanks, when I viewed the car in the showroom I noticed some scratches and lots of swirls but knowing my detailer and how he looked after my 997 I was not too worried. I did point out an area on the lower front wing where there were press marks and this was sorted prior to the collection. My detailer asked the dealer not to prepare the car not even wash it.
On collection I noticed on the driver door along the bottom edge what I though was the residue of the transport wax, again I ignored this as I thought it was an easy fix.
When the detailer put the car is his bay with the lights they use the gravity of the scratches, swirls and imperfections were witnessed properly for the first time. the paint is very thin 100 microns mostly and very soft. the transport wax is not wax but over spray of what looks like the clear coat. The dealers have been great, they are taking the car back as they want ownership of the problem ( their words ) to examine and are dropping off another F type for me. i have told them I am very unhappy, they have assured me no painting was done to the car and this must be from the factory!! Do they not QA their products!! So will need to see how this plays out I have told then that if the car now needs painting that i will not accept this on my two week old car. they have told me they will get a resolution so I will keep you posted.
Nomal.
Read this:
http://www.ftypeownersclub.co.uk/forum/jaguar-ftyp...
You are not alone - I have gone through this whole painful process and am expecting a replacement car. Mine was poor metal finish and unsatisfactory quality of the paint; orange peel, soft touch, missed areas to name but a few.
Should not be happening on a brand if you read and take in their quality statements that they bander around on their website.
http://www.ftypeownersclub.co.uk/forum/jaguar-ftyp...
You are not alone - I have gone through this whole painful process and am expecting a replacement car. Mine was poor metal finish and unsatisfactory quality of the paint; orange peel, soft touch, missed areas to name but a few.
Should not be happening on a brand if you read and take in their quality statements that they bander around on their website.
Hi Guys
The dealers called me earlier to say that Jaguar body shop have looked at the car and agreed it needs to be re-worked at their cost. He cannot tell me why it needs re-working and would not tell me if Jaguar accept liability. He told me that the car was not painted when it was with them so must be ex factory.
I have refused to have any remedial work done on the car and asked for a full refund, so lets see how this is going to end up will keep you all posted.
Nomal
The dealers called me earlier to say that Jaguar body shop have looked at the car and agreed it needs to be re-worked at their cost. He cannot tell me why it needs re-working and would not tell me if Jaguar accept liability. He told me that the car was not painted when it was with them so must be ex factory.
I have refused to have any remedial work done on the car and asked for a full refund, so lets see how this is going to end up will keep you all posted.
Nomal
cardigankid said:
I am amazed that they turn out cars at this price level with paint issues like that. Porsche anyone?
Don't think it doesn't happen on Porsche's either I can show you photos of a good number of those that we've rectified, two Macan's in next week Edited by cardigankid on Thursday 26th February 21:25
As the germans have a large green party presence that influences environmental policy , their car industry has had issues with paint for years. Ever since water based paints came in and lead and metals were excluded. Back in the 90's the German manufacturers couldn't replicate some other countries paint colours and finish because they were banned from using certain substances in the formula.
The factory paint on my Porsche Macan is certainly not as good as on my F-Type R Coupe. Neither are perfect, but I was in a BMW garage the other day and saw a brand new 5 series that was absolutely awful. Salesman agreed the paint was rubbish. It's pretty common across the board.
Bought a 370Z Nismo new last year in silver and the front and rear bumpers were a different shade of silver to the rest of the car, which again also had orange peel on it.
Can't recall ever seeing a perfect factory paint job in recent years. I think the only solution is to cut it right back and repolish, as others have done on here.
Bought a 370Z Nismo new last year in silver and the front and rear bumpers were a different shade of silver to the rest of the car, which again also had orange peel on it.
Can't recall ever seeing a perfect factory paint job in recent years. I think the only solution is to cut it right back and repolish, as others have done on here.
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