WORST BMW DEALERS

WORST BMW DEALERS

Author
Discussion

Jazzer

Original Poster:

1,665 posts

203 months

Sunday 28th September 2014
quotequote all
Morning all, I'm sure this will have been done on here, but can't find anything.

My dealer experience has been awful, a totally negative part of running a new M car under their warranty.

Would some kind of poll be in order?

If it's been done, does anyone have a link??

IATM

3,779 posts

146 months

Sunday 28th September 2014
quotequote all
just find a good one. stop going to the crap one. not much point in a poll. we see it day in and day out that their are good and bad dealers.

ManiacGT

537 posts

174 months

Sunday 28th September 2014
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A poll would mean naming dealers? That's not allowed. Or were you thinking of some other criteria?

Jazzer

Original Poster:

1,665 posts

203 months

Sunday 28th September 2014
quotequote all
You can get round naming them directly.

However, citing a dealer by name and giving a reason, would seem quite reasonable to me.

Maybe a "Dealer Advisor", where dealers can be rated (the good, the bad, the ugly) independently, would be the way to go.

Of course there are some brilliant dealerships out there.

But they seem to be very few and far between.

ecain63

10,588 posts

174 months

Sunday 28th September 2014
quotequote all
Many of the dealerships have recently changed hands too. My local recommended dealer, the one who looked after my E61 M5 and many others is now st! They are god awful. All the staff have been sent to different dealerships and having recently tried to buy a 640d for my dad from them the whole experience was a bit of a joke. Saying that, my other local outlet used to be a total farce. Now however, they seem to be rather favored in local circles. Mud doesn't always stick.

Jonny TVR

4,533 posts

280 months

Monday 29th September 2014
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Poor ... Exeter Westerley
Excellent ... Birmingham Sytner

nick1275

1,272 posts

169 months

Monday 29th September 2014
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My dad had 4 series serviced at my local dealership not one service over the 10 year period went without fault, he was averaging 25-35k per year milage wise do they went in a fair bit. They lost his car on two occasions. Yet my father in law is now on his 9th bmw from the same dealership and not yet had anything to complain about

Mermaid

21,492 posts

170 months

Monday 29th September 2014
quotequote all
ecain63 said:
... Saying that, my other local outlet used to be a total farce. Now however, they seem to be rather favored in local circles. Mud doesn't always stick.

Agreed. It is a moving target and for me it is a question of building a relationship with a few individuals - if they move to another dealership, move with them if practical to do so.


moffat

1,020 posts

224 months

Monday 29th September 2014
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Sales experience with Nottingham Sytner has been excellent so far. Pick up a new 640d in December.

JMBMWM5

2,283 posts

197 months

Monday 29th September 2014
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Had my last 6 New BMW cars from "Listers Kings Lynn" never a problem with service or sales, always got the best offers there.

gaz1234

5,233 posts

218 months

Monday 29th September 2014
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Jonny TVR said:
Poor ... Exeter Westerley
Excellent ... Birmingham Sytner
Ouch.
I think all Westerley are pants.

JCHill

159 posts

145 months

Monday 29th September 2014
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Sandal Wakefield - No problems so far. Saved me a few quid recently by siding on a warranty claim when it could have been argued either way.

TheHound

1,759 posts

121 months

Monday 29th September 2014
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JMBMWM5 said:
Had my last 6 New BMW cars from "Listers Kings Lynn" never a problem with service or sales, always got the best offers there.
Bought my last car from Listers in Kings Lynn and was very happy with the service received.

Also rate Cooper BMW in Norwich always very helpful whenever any of my cars have gone in.

Very disappointed though with my experience with John Clarke in Aberdeen.


Jazzer

Original Poster:

1,665 posts

203 months

Monday 29th September 2014
quotequote all
Elms Cambridge.....awful in terms of booking, communication, technical knowledge, returning cars in an acceptable condition.....oh.....and basic manners.

Sytner Harold Wood....NO.

Eastern BMW.....very refreshing to deal with/cracking sales experience.

Listers Kings Lynn.....heard only good things and they were very reassuring on the phone. They know they're better than many of their competitors and that's why they'll be getting my business, long round trip or not.

ashway

532 posts

164 months

Monday 29th September 2014
quotequote all
moffat said:
Sales experience with Nottingham Sytner has been excellent so far. Pick up a new 640d in December.
they're all pretty good at this part of the relationship

RossP

2,523 posts

282 months

Monday 29th September 2014
quotequote all
ashway said:
moffat said:
Sales experience with Nottingham Sytner has been excellent so far. Pick up a new 640d in December.
they're all pretty good at this part of the relationship
I didn't like them at all. VERY pushy so I went to Stratstone Derby.

krallicious

4,312 posts

204 months

Monday 29th September 2014
quotequote all
TheHound said:
Bought my last car from Listers in Kings Lynn and was very happy with the service received.

Also rate Cooper BMW in Norwich always very helpful whenever any of my cars have gone in.
Another vote for Kings Lynn. I used them after being treated like a child by Coopers even though Norwich was quite a bit closer.

JMBMWM5

2,283 posts

197 months

Monday 29th September 2014
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krallicious said:
Another vote for Kings Lynn. I used them after being treated like a child by Coopers even though Norwich was quite a bit closer.
Yes Norwich is closer to me also, but they could not even fill my E90 M3 Oil correctly, they over-filled it.

Timbergiant

995 posts

129 months

Monday 29th September 2014
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The barrel makers on Teesside are appalling, consistently over the last seven or eight years and its cost BMW any further sales from me, all the other dealers within a sensible radius are the same group.

The0bald

48 posts

114 months

Monday 29th September 2014
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Jonny TVR said:
Poor ... Exeter Westerley
Yep, changed staff and went downhill.