Bore scoring potential dispute with dealer
Discussion
I bought a porker off a dealer a little while ago and complained from the outset that it didn't feel right and was using a lot of oil. They took the car in a couple of time and did a few basic checks but not a borescope in spite of my recommending it. They said they had done all they could ( I disagreed ) and that they consider the matter closed. I could not get the car inspected by anybody else for a little while as I've been working away, now I have they have told me is score bores,it's a very good porsche specialist BTW.
The garage I bought it from want to inspect the car themselves, fair enough i don't have a problem with that but they are hinting that I should claim on the warranty. Quite apart from the fact the warranty has a £5000 limit that probably will not cover the full cost, I don't think it's a warranty claim as it is a fault the car was sold with rather than one it has developed.
What do you guys think.
The garage I bought it from want to inspect the car themselves, fair enough i don't have a problem with that but they are hinting that I should claim on the warranty. Quite apart from the fact the warranty has a £5000 limit that probably will not cover the full cost, I don't think it's a warranty claim as it is a fault the car was sold with rather than one it has developed.
What do you guys think.
Monkeynut21 said:
I bought a porker off a dealer a little while ago and complained from the outset that it didn't feel right and was using a lot of oil. They took the car in a couple of time and did a few basic checks but not a borescope in spite of my recommending it. They said they had done all they could ( I disagreed ) and that they consider the matter closed. I could not get the car inspected by anybody else for a little while as I've been working away, now I have they have told me is score bores,it's a very good porsche specialist BTW.
The garage I bought it from want to inspect the car themselves, fair enough i don't have a problem with that but they are hinting that I should claim on the warranty. Quite apart from the fact the warranty has a £5000 limit that probably will not cover the full cost, I don't think it's a warranty claim as it is a fault the car was sold with rather than one it has developed.
What do you guys think.
The warranty company will possibly suss out that this just did not happen in the "Warranty Period"The garage I bought it from want to inspect the car themselves, fair enough i don't have a problem with that but they are hinting that I should claim on the warranty. Quite apart from the fact the warranty has a £5000 limit that probably will not cover the full cost, I don't think it's a warranty claim as it is a fault the car was sold with rather than one it has developed.
What do you guys think.
Remember, they are only interested in looking after themselves, not customers...
Like the banks.
Good luck OP
SV8Predator said:
SpeckledJim said:
How did it feel on the test-drive?
Is that a pointless question? 
If he only noticed it after the test drive (and after buying it), then is it really that pronounced? And if it is, then has it come on since after the car was sold?
Or if it was doing it on the test drive, why not tackle the issue at that point, or walk away?
SpeckledJim said:
How did it feel on the test-drive?
I was coming from a nice comfy super smooth GT car so it felt quite rough and ready by comparison so I probably wasn't the best person to judge if there was an issue on the test drive, but after a couple of weeks I was sure something wasn't right.SpeckledJim said:
I don't think so.
If he only noticed it after the test drive (and after buying it), then is it really that pronounced? And if it is, then has it come on since after the car was sold?
Or if it was doing it on the test drive, why not tackle the issue at that point, or walk away?
The issue of heavy oil consumption wasn't something I could pick up off the test drive.If he only noticed it after the test drive (and after buying it), then is it really that pronounced? And if it is, then has it come on since after the car was sold?
Or if it was doing it on the test drive, why not tackle the issue at that point, or walk away?
Monkeynut21 said:
SpeckledJim said:
I don't think so.
If he only noticed it after the test drive (and after buying it), then is it really that pronounced? And if it is, then has it come on since after the car was sold?
Or if it was doing it on the test drive, why not tackle the issue at that point, or walk away?
The issue of heavy oil consumption wasn't something I could pick up off the test drive.If he only noticed it after the test drive (and after buying it), then is it really that pronounced? And if it is, then has it come on since after the car was sold?
Or if it was doing it on the test drive, why not tackle the issue at that point, or walk away?
Monkeynut21 said:
SpeckledJim said:
I don't think so.
If he only noticed it after the test drive (and after buying it), then is it really that pronounced? And if it is, then has it come on since after the car was sold?
Or if it was doing it on the test drive, why not tackle the issue at that point, or walk away?
The issue of heavy oil consumption wasn't something I could pick up off the test drive.If he only noticed it after the test drive (and after buying it), then is it really that pronounced? And if it is, then has it come on since after the car was sold?
Or if it was doing it on the test drive, why not tackle the issue at that point, or walk away?
Especially if it's 10 years old (or similar).
SpeckledJim said:
Granted. In and of itself though, is it an issue you are going to be able to force? If it's a £6k bill that someone is going to need to cough up for, or £10 of oil every few weeks, you could expect considerable, and probably understandable, resistance.
Especially if it's 10 years old (or similar).
The car is 7 years old. The car has bore scoring, it's not supposed to have it and whilst it is manifesting it's self in heavy oil consumption it will eventually lead to engine failure. The warranty company may argue but to me it's like saying the wheel bearing is shot but lets not do anything about it till the wheel falls off, that just doesn't make sense.Especially if it's 10 years old (or similar).
Monkeynut21 said:
SpeckledJim said:
Granted. In and of itself though, is it an issue you are going to be able to force? If it's a £6k bill that someone is going to need to cough up for, or £10 of oil every few weeks, you could expect considerable, and probably understandable, resistance.
Especially if it's 10 years old (or similar).
The car is 7 years old. The car has bore scoring, it's not supposed to have it and whilst it is manifesting it's self in heavy oil consumption it will eventually lead to engine failure. The warranty company may argue but to me it's like saying the wheel bearing is shot but lets not do anything about it till the wheel falls off, that just doesn't make sense.Especially if it's 10 years old (or similar).
Porsches haven't been very good in strict quality terms for a long time now, and the engine problems in particular are very famous. This isn't useful advice, but the time to discover if the bores were scored (which they were quite likely to be) was before you bought it.
The string to your bow is that you've bought from a well-known specialist who will be keen to protect their reputation, and we live in a world where everyone is a publisher.
Will a magistrate agree with the dealer that a 7-year old car (having lapped the earth once or twice and depreciated by (guessing now) 70%) can reasonably be sold with some wear to the engine that doesn't prevent it working? I'd think they possibly might.
Monkeynut21 said:
The car is 7 years old. The car has bore scoring, it's not supposed to have it and whilst it is manifesting it's self in heavy oil consumption it will eventually lead to engine failure. The warranty company may argue but to me it's like saying the wheel bearing is shot but lets not do anything about it till the wheel falls off, that just doesn't make sense.
Assuming the warranty company is an aftermarket/3rd party affair then they won't entertain a fault that was present at time of sale, that would be a reconditioning issue, not a warranty one. Damned if you do etc...What was the age and mileage at time of sale?
Was the price within the market norm or cheaper than most?
How long have you had the car and what mileage have you covered?
turboteeth said:
Just how much oil is the car using? And how long ago did you purchase it??
If I'm using it like a normal car just popping to the shop and going backwards to work I get about 600 miles to a liter if I drive it like a Porsche, spirited not a loon I'll get half that. I've owned the car for almost 7 months the first 4 of which I was trying to get the dealer to accept my concerns were genuine and sadly the last 3 I've been working away most of them. papa3 said:
Assuming the warranty company is an aftermarket/3rd party affair then they won't entertain a fault that was present at time of sale, that would be a reconditioning issue, not a warranty one. Damned if you do etc...
What was the age and mileage at time of sale?
Was the price within the market norm or cheaper than most?
How long have you had the car and what mileage have you covered?
Car was bought 7 months ago as detailed in my last post with 60k on the clock. The price was normal for the market at that time and I've covered 5kWhat was the age and mileage at time of sale?
Was the price within the market norm or cheaper than most?
How long have you had the car and what mileage have you covered?
Edited by Monkeynut21 on Tuesday 30th September 22:44
I also sympathise with you as I only properly realised the extent of the potential engine issues after I bought my Cayman - and only now have i just started getting over being completely paranoid about engine failure every time I drive it...
Your oil usage does seem a lot as I have only added 1L in 5000 miles despite an apparent RMS leak diagnosed at the service - but I have spoken to others who have similar high consumption but the car tends to perform fine...
I would imagine if yours drives ok and has not actually failed as such, a warranty claim is unlikely to be successful. Have you tried speaking to a friendly Pork Indy to get their views?
Your oil usage does seem a lot as I have only added 1L in 5000 miles despite an apparent RMS leak diagnosed at the service - but I have spoken to others who have similar high consumption but the car tends to perform fine...
I would imagine if yours drives ok and has not actually failed as such, a warranty claim is unlikely to be successful. Have you tried speaking to a friendly Pork Indy to get their views?
Monkeynut21 said:
papa3 said:
Assuming the warranty company is an aftermarket/3rd party affair then they won't entertain a fault that was present at time of sale, that would be a reconditioning issue, not a warranty one. Damned if you do etc...
What was the age and mileage at time of sale?
Was the price within the market norm or cheaper than most?
How long have you had the car and what mileage have you covered?
Car was bought 7 months ago as detailed in my last post with 60k on the clock. The price was normal for the market at that time and I've covered 5kWhat was the age and mileage at time of sale?
Was the price within the market norm or cheaper than most?
How long have you had the car and what mileage have you covered?
Edited by Monkeynut21 on Tuesday 30th September 22:44
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