Should I ask the dealer to pay for this repair..opinions?

Should I ask the dealer to pay for this repair..opinions?

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minimax

Original Poster:

11,984 posts

256 months

Tuesday 28th October 2014
quotequote all
Situation, one of my work vans is a 2003 partner 2.0 hdi, bought just less than 3 months ago. Since then it has failed twice, both related to it he alternator not charging, finally fixed now I think and both incidents dealt with under warranty/goodwill etc from the showroom I bought it from.

Since picking it up (Thursday last week) I have noticed a gradual whining noise..today it's much louder and it's clear that it's the thrust release bearing giving up...The vehicle has done 3100 miles since I bought it so as much as I am sure I could go back to the dealer and threaten legals etc etc my question is, what is reasonable? Should I?

The cost of repair at my local mechanics is £320 inc vat, so not too bad.. and I can swallow that as a business expense.

I have very little experience of dealing with car dealers who are reasonable and this one has been so, so I don't want to be unreasonable with him in demanding something I should just deal with as bad luck perhaps?

Come, proud denizens of PH and point my moral compass in the right direction with this issue smile

Many thanks

T


Vaud

50,412 posts

155 months

Tuesday 28th October 2014
quotequote all
It's 11 years old and if I read correctly then the fault does not seem to have been there at purchase?

You could try offering to pay for labour and ask for the part at cost with a contribution?

anothernameitist

1,500 posts

135 months

Tuesday 28th October 2014
quotequote all
Its 11 years old
So I'm thinking that although you have done 3100 miles recently the total miles on the clock will be in excess of 100k?

I think the general opinion will be you will be paying the repair bill

eybic

9,212 posts

174 months

Tuesday 28th October 2014
quotequote all
The old "wear and tear" cop out will apply here I think. I've had similar and if they do anything for you, you're lucky imo.

daemon

35,785 posts

197 months

Tuesday 28th October 2014
quotequote all
minimax said:
Situation, one of my work vans is a 2003 partner 2.0 hdi, bought just less than 3 months ago. Since then it has failed twice, both related to it he alternator not charging, finally fixed now I think and both incidents dealt with under warranty/goodwill etc from the showroom I bought it from.

Since picking it up (Thursday last week) I have noticed a gradual whining noise..today it's much louder and it's clear that it's the thrust release bearing giving up...The vehicle has done 3100 miles since I bought it so as much as I am sure I could go back to the dealer and threaten legals etc etc my question is, what is reasonable? Should I?

The cost of repair at my local mechanics is £320 inc vat, so not too bad.. and I can swallow that as a business expense.

I have very little experience of dealing with car dealers who are reasonable and this one has been so, so I don't want to be unreasonable with him in demanding something I should just deal with as bad luck perhaps?

Come, proud denizens of PH and point my moral compass in the right direction with this issue smile

Many thanks

T
Hmmm

Wasnt present at the time of sale, 11 year old van, 3000+ miles done since.

Probably going to be considered wear and tear on a van that age.

R11ysf

1,936 posts

182 months

Tuesday 28th October 2014
quotequote all
Might be worth a polite phonecall to the dealer asking him if he would replace it for free if you paid for the parts?

It is only 3 months since you bought it and you've nothing to lose with a call. Wouldn't get all shouty and threatening though as he probably has no obligation to pay and it isn't worth the stress.

SeanyD

3,374 posts

200 months

Tuesday 28th October 2014
quotequote all
Hi mate, hope you're well. I'd suggest a polite phone call to them explaining the situation and politely ask if they'd be willing to contribute towards the repair, perhaps 50/50. Nothing to lose from a call.

dingg

3,983 posts

219 months

Tuesday 28th October 2014
quotequote all
Thrust bearing could last like that for another 100k miles

wouldn't bother chasing the seller tbh , you can only push goodwill so far

miniman

24,912 posts

262 months

Tuesday 28th October 2014
quotequote all
wavey haven't seen you around for ages smile

imagineifyeswill

1,226 posts

166 months

Tuesday 28th October 2014
quotequote all
Very common problem on Peugeot/Citroen stupid plastic thrust bearing,90% of clutches I do on Peugeots or Citroens are collapsed thrust bearings wrecking the pressure plate,better get it done sooner than later, but as for a claim it would be treated as normal wear and tear I would imagine.

aw51 121565

4,771 posts

233 months

Tuesday 28th October 2014
quotequote all
What mileage does the mileometer say, and how much did the van cost when purchased 3 months ago?

minimax

Original Poster:

11,984 posts

256 months

Tuesday 28th October 2014
quotequote all
Hello to all! Many thanks for replies - self employment means that I have limited access to reply swiftly smile the van has done 119300 at the moment, i do sort of feel like it's just my bad luck that the thrust bearing is on the way out, and to be fair the dealer must have paid out a good £300 so far on the two visits required to sort the alternator issue..I think it's only right that I chin it and deal with it myself smile

I wondered if I should push my luck or not, and I like the way that PH is still the arbiter of the common moral compass biggrin

ps the van cost 1795 to the person that asked - I just paid the sticker price smile

gazza285

9,806 posts

208 months

Wednesday 29th October 2014
quotequote all
Mine went at just over 120,000. No warning, just became very noisy one day when I put my foot down on the clutch. Normal wear and tear mileage.

Wheel bearings went noisy within a thousand miles of each other at 130,000ish, so you have that to look forward to as well.