Fantastic Service from Garmin

[Steve vRS]

My Edge 510 packed in last week. I called them and they told me to send it back to them for investigation.

I sent it back to them on Friday last week and Garmin returned a brand new 510 yesterday.

However, I only sent back the unit but they returned a full bundle (HR monitor, cadence sensor, out in front mount)!

I called them to let them know (I'm far too honest) and they said they were out of stock of the stand alone unit so sent me the full pack so I was not without a unit!

So credit where it's due!

Steve

[shogun001]

Excellent service

If you have no need for the extra bits then please message me

[Steve vRS]

You can never have too many spares!

[Birdthom]

OP, could you PM me the contact details you used? One of the mounting tabs has broken on my 800.

Thanks

[paulmon]

Birdthom said:

OP, could you PM me the contact details you used? One of the mounting tabs has broken on my 800.

Thanks

Are you using a third party mount ? I know a few people who have had this problem when using non Garmin mounts. Turns out the non Garmin mounts have a much harder plastic than the tabs on the base of the Garmin so if any pressure is applied to the Garmin the tabs break on the Garmin rather than the mount.

[Birdthom]

Yes, sram out front job on two bikes and boggo garmin mount on the third bike. I'll be getting myself factory garmin mounts across the board now, but need to find a way of fixing it first.

[47p2]

I use Sram mounts on numerous bikes as well as Garmin mounts on several others and never had a problem

[Steve vRS]

Birdthom said:

OP, could you PM me the contact details you used? One of the mounting tabs has broken on my 800.

Thanks

I just used the details from their website.

http://www.garmin.com/uk/company/contact_us/

Steve

[anonymous-user]

Isnt it time for a "Steve's weekly what wheel thread"?

[Birdthom]

Steve vRS said:

I just used the details from their website.

http://www.garmin.com/uk/company/contact_us/

Steve

Ok, thanks

[Steve vRS]

pablo said:

Isnt it time for a "Steve's weekly what wheel thread"?

Maybe on Wednesday.

Steve