Golf R Warranty Help Please
Discussion
Hey Guys,
Looking for some help please. A good mate of mine has recently bought a Lapiz Blue R with 40 miles on the clock. All was great for a month until the turbo blew on it.
He had the car recovered to the VW garage closest to where it broke down and this is where the issues have started. The garage are saying they / VW will not warranty the fault as the car has been tampered with. This is definately not the case.
I have advised to get the car to the garage he bought the car from but the garage holding the car will not release it as they want paid for the inspection.
The thing is now becoming a mess,
Garage A will not supply, even after written requests, any detailed information as to why they/vw will not warranty the car other than "a code shows its been tampered with". Despite a further written request be ing submitted asking for fuller information when it is becoming apparent there are some inherant weakness's within the design or a batch of the turbos, still no concrete information can be supplied.
Garage B the selling garage have washed their hands completely stating that because its been looked at by another garage in the VW network and the warranty has been refused their hands are tied and they cant (more likely) wont get involved to help.
My mate has been left in limbo by two garages both washing their hands of the situation. He is somewhat milder in manner than me and has asked that the garages be left un named at present so as to try and leave a door open for goodwill and communication. He is however stuck with a month old car and two dealerships refusing to help this along with a finance company expecting their payment every month for a vehicle that clearly wasnt upto spec makes for a very unhappy situation.
Any information to help / Advice on dealing with these dealerships or the finance company would be very much appreciated. From an advice point of view it might be worth noting that the level of deposit paid means that if it could be legally done handing the car back and losing the deposit is not out of the question.
Thanks in advance for any help.
Looking for some help please. A good mate of mine has recently bought a Lapiz Blue R with 40 miles on the clock. All was great for a month until the turbo blew on it.
He had the car recovered to the VW garage closest to where it broke down and this is where the issues have started. The garage are saying they / VW will not warranty the fault as the car has been tampered with. This is definately not the case.
I have advised to get the car to the garage he bought the car from but the garage holding the car will not release it as they want paid for the inspection.
The thing is now becoming a mess,
Garage A will not supply, even after written requests, any detailed information as to why they/vw will not warranty the car other than "a code shows its been tampered with". Despite a further written request be ing submitted asking for fuller information when it is becoming apparent there are some inherant weakness's within the design or a batch of the turbos, still no concrete information can be supplied.
Garage B the selling garage have washed their hands completely stating that because its been looked at by another garage in the VW network and the warranty has been refused their hands are tied and they cant (more likely) wont get involved to help.
My mate has been left in limbo by two garages both washing their hands of the situation. He is somewhat milder in manner than me and has asked that the garages be left un named at present so as to try and leave a door open for goodwill and communication. He is however stuck with a month old car and two dealerships refusing to help this along with a finance company expecting their payment every month for a vehicle that clearly wasnt upto spec makes for a very unhappy situation.
Any information to help / Advice on dealing with these dealerships or the finance company would be very much appreciated. From an advice point of view it might be worth noting that the level of deposit paid means that if it could be legally done handing the car back and losing the deposit is not out of the question.
Thanks in advance for any help.
Gregmitchell said:
If the car is TD1 the ECU has been re-programmed to some extent.... if he bought the car as a standard car with VW warranty, then the supplying garage ( guess it wasn't vw ) has not sold the car as described, i would be asking for a full refund and giving them the car back.
The OP stated the car was bought with 40 miles on the clock. It would appear there is more to this than meets the eye........This does seem rather odd. Did your friend buy the car from a franchised VW main dealer or was it bought from an independent? If the car was a genuine 40 mile car when your friend bought it how would that car have been remapped with just 40 miles on the clock? I know it could have been re-mapped but the probability of this is remote.
You say your friend's had the car for one month before the turbo blew? Are you 100% sure your friend didn't have the ecu re-mapped? sorry the question has to be asked.
If the car was bought from a franchised VW main dealer and your friend did not have it fettled with, then surely VW should get this sroted out. If somewhere in that month it was played with and VW refuse the warranty work, your friend's just had an expensive pill to swallow.
You say your friend's had the car for one month before the turbo blew? Are you 100% sure your friend didn't have the ecu re-mapped? sorry the question has to be asked.
If the car was bought from a franchised VW main dealer and your friend did not have it fettled with, then surely VW should get this sroted out. If somewhere in that month it was played with and VW refuse the warranty work, your friend's just had an expensive pill to swallow.
Edited by Andy OH on Friday 21st November 12:47
Edited by Andy OH on Friday 21st November 12:48
The bit I don't get is someone must've remapped the new car and sold it with 40 miles on the clock. I would think this would be unlikely.
If your mate has remapped it then even if it was flashed back to standard then it would still throw a TD1 code.
Lots of people are using tuning boxes as this basically works after the ECU and people can remove them before any warranty work and it won't show a code. However, they can still tell the car has been tampered with as the stored parameters will be outwith the standard values.
I haven't remapped or gone the tuning box route in my Golf R as I value my warranty.
I hope your mate gets it sorted.
If your mate has remapped it then even if it was flashed back to standard then it would still throw a TD1 code.
Lots of people are using tuning boxes as this basically works after the ECU and people can remove them before any warranty work and it won't show a code. However, they can still tell the car has been tampered with as the stored parameters will be outwith the standard values.
I haven't remapped or gone the tuning box route in my Golf R as I value my warranty.
I hope your mate gets it sorted.
OP
Has your mate checked the previous owners too see if it shows anything prior, could it have been an ex press demo tweaked ?
I would bite the bullet and get the car back from current dealer and return to the other dealer and ask for refund, also if they can see that it has been tampered with they will have a date code to read from, so ask for that and see if it gives him any evidence but I get the feeling he is going to have to stump up the cash first to get the info.
Has your mate checked the previous owners too see if it shows anything prior, could it have been an ex press demo tweaked ?
I would bite the bullet and get the car back from current dealer and return to the other dealer and ask for refund, also if they can see that it has been tampered with they will have a date code to read from, so ask for that and see if it gives him any evidence but I get the feeling he is going to have to stump up the cash first to get the info.
If it's come a franchised VW dealer then they should be fixing it.
If it came from somewhere else then I suspect it's been fiddled with, and then had the mileage reset. Your mate should demand a full refund (and good luck with that one). Did he buy it in Bradford?
Third option is that your mate has had it mapped, believed the lie that "they can't tell" and is being legitimately bullyrammed.
If it came from somewhere else then I suspect it's been fiddled with, and then had the mileage reset. Your mate should demand a full refund (and good luck with that one). Did he buy it in Bradford?
Third option is that your mate has had it mapped, believed the lie that "they can't tell" and is being legitimately bullyrammed.
Edited by Soov535 on Friday 21st November 14:11
Find someone with VCDS, go into "Advanced ID" and if 'Flash Count' = 1 (should be 0 on a standard ECU), VW are quite within their rights to wash their hands with it as it's been remapped. Even "Maximum Engine speed exceeded" is a 'see you later' from VW's perspective.
Then it falls back to the supplying garage and they're unlikely to admit they Revo'd a brand new Golf (because of the extra stress it puts on the engine) and even less likely to admit they sold it on, knowing it was reflashed.
Assuming the worst case and your mate is stuck with the car, the collateral damage from the turbo letting go could cost him an entire engine if shrapnel made it through the intercooler. Does it still run currently?
Then it falls back to the supplying garage and they're unlikely to admit they Revo'd a brand new Golf (because of the extra stress it puts on the engine) and even less likely to admit they sold it on, knowing it was reflashed.
Assuming the worst case and your mate is stuck with the car, the collateral damage from the turbo letting go could cost him an entire engine if shrapnel made it through the intercooler. Does it still run currently?
Edited by SuperchargedVR6 on Friday 21st November 15:51
would maximum engine speed exceeded automatically flag TD1? and one assumes this would only be an issue on a manual not a DSG, as the electronics should protect it with gear changes on a factory standard DSG.
From whats been said I can't see a dealer mapping a 40 mile car, did the owner do one of those trial software periods perhaps? One assumes that they now invalidate warranty.
From whats been said I can't see a dealer mapping a 40 mile car, did the owner do one of those trial software periods perhaps? One assumes that they now invalidate warranty.
SMB said:
would maximum engine speed exceeded automatically flag TD1? and one assumes this would only be an issue on a manual not a DSG, as the electronics should protect it with gear changes on a factory standard DSG.
From whats been said I can't see a dealer mapping a 40 mile car, did the owner do one of those trial software periods perhaps? One assumes that they now invalidate warranty.
One thing is clear, VW will not have a bar of warrantying it.From whats been said I can't see a dealer mapping a 40 mile car, did the owner do one of those trial software periods perhaps? One assumes that they now invalidate warranty.
Whoever has flashed it, someone has.
He has to go back to the selling dealer, and get a refund because the car was not as stated.
Soov535 said:
One thing is clear, VW will not have a bar of warrantying it.
Whoever has flashed it, someone has.
He has to go back to the selling dealer, and get a refund because the car was not as stated.
that would be my take , unless the owner did in fact flash it for some reason. Next issue is proving itWhoever has flashed it, someone has.
He has to go back to the selling dealer, and get a refund because the car was not as stated.
SMB said:
Soov535 said:
One thing is clear, VW will not have a bar of warrantying it.
Whoever has flashed it, someone has.
He has to go back to the selling dealer, and get a refund because the car was not as stated.
that would be my take , unless the owner did in fact flash it for some reason. Next issue is proving itWhoever has flashed it, someone has.
He has to go back to the selling dealer, and get a refund because the car was not as stated.
VW have ROOMS full of lawyers. When the punter loses he'll be looking at a massive costs bill.
Soov535 said:
SMB said:
Soov535 said:
One thing is clear, VW will not have a bar of warrantying it.
Whoever has flashed it, someone has.
He has to go back to the selling dealer, and get a refund because the car was not as stated.
that would be my take , unless the owner did in fact flash it for some reason. Next issue is proving itWhoever has flashed it, someone has.
He has to go back to the selling dealer, and get a refund because the car was not as stated.
VW have ROOMS full of lawyers. When the punter loses he'll be looking at a massive costs bill.
SMB said:
Soov535 said:
SMB said:
Soov535 said:
One thing is clear, VW will not have a bar of warrantying it.
Whoever has flashed it, someone has.
He has to go back to the selling dealer, and get a refund because the car was not as stated.
that would be my take , unless the owner did in fact flash it for some reason. Next issue is proving itWhoever has flashed it, someone has.
He has to go back to the selling dealer, and get a refund because the car was not as stated.
VW have ROOMS full of lawyers. When the punter loses he'll be looking at a massive costs bill.
Surely if the cost of an engine replacement is less than £10k (not quite sure how much it would be tbh), wouldn't the claim be allocated to the Small Claims Track and if VW decided to throw their best team of lawyers at it, they still wouldn't recover their costs even if they successfully defended the claim??
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