Homebase, bunch of morons

Homebase, bunch of morons

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Vipers

Original Poster:

32,796 posts

227 months

Friday 28th November 2014
quotequote all
Just my Friday rant.

The light in the oven died, been there about 10 years plus, so I bought a new one in Homebase for £4.79

It lasted 3 hours. anyway up town, nipped into B & Q and got another one for £2.00 saving of £2.79

Nipped into Homebase with the "Receipt" and duff bulb, conversations goes something like this.

I bought this two days ago, it only lasted two hours, and it blew, so I would like a refund.

(You could see the broken filament inside the bulb).

Just go and get another bulb sir.

It's Ok I got one in B & Q, and it was only £2.00 as well, so I just want a refund.

We can't refund it without the packaging.

It's in the bin at home.

Sorry sir but we can't make a refund without the packaging.

Is the manager in. (Bearing in mind the guy I am speaking to looks all of 17)

I am the manager.

(Quickly putting brain in gear), I said "I think you will find under the consumer protection act regulations you are only required to return the defective item, not the packaging"

He turns to the girl at the till and says "Give him a refund"




smile


Pie with sauce

83 posts

112 months

Friday 28th November 2014
quotequote all
Cool story, bro...

JimmyConwayNW

3,056 posts

124 months

Friday 28th November 2014
quotequote all
You are one awesome guy.


Alucidnation

16,810 posts

169 months

Friday 28th November 2014
quotequote all
Go you.

Johnnytheboy

24,498 posts

185 months

Friday 28th November 2014
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Homebase are in a terrible state, I'd not be surprised if they've vanished entirely in five years.

hornetrider

63,161 posts

204 months

Friday 28th November 2014
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anonymous-user

53 months

Friday 28th November 2014
quotequote all
Not worth writing, not worth reading.

Monkeylegend

26,226 posts

230 months

Friday 28th November 2014
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I found it very illuminating.

Nickyboy

6,700 posts

233 months

Friday 28th November 2014
quotequote all
They've just remodeled the store near me into a design center. It's actually really nice now. They have a decent selection of tools and the interior design stuff is 10x better than it used to be. I'd still go to Wickes or B&Q for proper tools however.

What annoys me is the "robots" with their headsets stood around the store who constantly ask if you need help

RobinBanks

17,540 posts

178 months

Friday 28th November 2014
quotequote all
Lighten up!

Laurel Green

30,770 posts

231 months

Friday 28th November 2014
quotequote all
RobinBanks said:
Lighten up!
Yep - we're not in the dark-ages.

lord trumpton

7,320 posts

125 months

Friday 28th November 2014
quotequote all
Nickyboy said:
They've just remodeled the store near me into a design center. It's actually really nice now. They have a decent selection of tools and the interior design stuff is 10x better than it used to be. I'd still go to Wickes or B&Q for proper tools however.
Hmmm, how interesting. clap

don'tbesilly

13,900 posts

162 months

Friday 28th November 2014
quotequote all
OP - Martin Lewis.

MikeGoodwin

3,323 posts

116 months

Friday 28th November 2014
quotequote all
I worked part time for 5 years in a Homebase store and they were indeed a bunch of utter half wits but then what were you expecting from someone who is paid the national minimum wage for a job which is about as challenging as a childs shape sorting game? How would you feel working 8 hours a day getting summoned via. tannoy to mix paint or cut some wood. What strikes me is how depressed the staff and the entire working environment of the place (all stores are the same) are rather than their out right stupidity.

I went into the Guildford branch since leaving - actually Ive been in a few times - and each time Ive been served by the same bloke who seems to want to ask me how I am, then proceed to tell me how he hates his job, how it sucks to work weekends and how it must be nice to have weekends off. I explained to him Id spent every weekend, Thursday and Friday evenings bar holidays for 7 years working in either Homebase or Morrisons while my mates were off down the beach with a few beers or something and that he should educate himself rather than complaining about the place which he didn't like one bit. fking stunk as well. Unfortunately the last 3 or 4 years of my student retail career was during the transition into a recession which saw customers transition from fairly happy people to absolute miserable s; the management 'team' and approach changed a fair bit over the years as well which seemed to ruin the morale of the entire company. Walk into the Hull Hessle branch and youll see what I mean. Someone even hung themselves in one store. I absolutely 100 % hated going to work and the 9 months it took me from finishing uni to starting a real life job were the most depressing of my life. I think the thing that really made me hate the place was when one of the regional managers walked over to me and patted me on the back asking if I was ok like he was my mate or something...

So you need to understand why these people are as they are. They probably hate themselves and everything around them and you should view them as an entity rather than a person.

mickk

28,769 posts

241 months

Friday 28th November 2014
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RobinBanks said:
Lighten up!
Watt?

Abagnale

366 posts

113 months

Friday 28th November 2014
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mickk said:
Watt?
Ohm my.

northwest monkey

6,370 posts

188 months

Friday 28th November 2014
quotequote all
MikeGoodwin said:
I think the thing that really made me hate the place was when one of the regional managers walked over to me and patted me on the back asking if I was ok like he was my mate or something...
Yeah, what a .

SMcP114

2,916 posts

191 months

Friday 28th November 2014
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Absolute nonsense.

nightwalker

3,553 posts

186 months

Friday 28th November 2014
quotequote all
You are a bright spark

eldar

21,614 posts

195 months

Friday 28th November 2014
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OP incandescent, but not very bright.