Salesman cock up?

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Discussion

ruff'n'smov

Original Poster:

1,092 posts

148 months

Friday 12th December 2014
quotequote all
Quick background.
Son was going to buy a new car cash and after having a look round decided on one particular car, anyway had a chat about spending his savings as opposed to financing a deal, asked them to come up with a quote and what the came back with was exceptional, so he went with it.
Comes to this evening, the day before collecting and a full 7 days after the deal was done and the dealer calls him and said their calculations were a little amiss ...and the monthly payments were 21% more. This was because they'd forgot to take the settlement of his P/X into account.

Now I don't expect them to give him the car at the original quote, that would wipe out their margin, I would also not expect to pay for the finance, but the cheeky sods after their own cock up want a full 9% rate! the least they can do is offer a good rate to sweeten their cock up.

The cynical part of me thinks they left it so long as to build the excitement so they would get him to buy anyway.

But am I missing something ?? Is this a FSA thing or just another car salesman who between him and his finance manager can't add up thing and move on.

Baryonyx

17,990 posts

158 months

Friday 12th December 2014
quotequote all
Sounds like he has been caught hook, line and sinker on this one. I suspect you are right in noting that the mistake was pointed out at the last moment, they're probably hoping he'd be enfeebled by the thought of actually getting the car that he'd take any old rate to get it once his heart was set on it.

ruff'n'smov

Original Poster:

1,092 posts

148 months

Friday 12th December 2014
quotequote all
Baryonyx said:
Sounds like he has been caught hook, line and sinker on this one. I suspect you are right in noting that the mistake was pointed out at the last moment, they're probably hoping he'd be enfeebled by the thought of actually getting the car that he'd take any old rate to get it once his heart was set on it.
They picked on the wrong 'un Baryonyx. He's not like me at his age.....he's said fk'em and getting his deposit back.

JimmyConwayNW

3,056 posts

124 months

Friday 12th December 2014
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What you deem a good rate ?

ruff'n'smov

Original Poster:

1,092 posts

148 months

Friday 12th December 2014
quotequote all
JimmyConwayNW said:
What you deem a good rate ?
This is a nationwide 'premium brand' dealer and I know they can get a 5.5%

Jasandjules

69,825 posts

228 months

Friday 12th December 2014
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Perhaps he will also report them to the FSA for their conduct.

Maz_uk

590 posts

197 months

Friday 12th December 2014
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New or used car?

ruff'n'smov

Original Poster:

1,092 posts

148 months

Friday 12th December 2014
quotequote all
Used. 14 plate Focus ST.

PurpleMoonlight

22,362 posts

156 months

Saturday 13th December 2014
quotequote all
Are you saying the interest rate now being quoted is higher now than before, if so what was it before?

Have you asked the salesman why?

The interest rate may be linked to amount being borrowed I guess, and as that is now higher it's higher.

ruff'n'smov

Original Poster:

1,092 posts

148 months

Saturday 13th December 2014
quotequote all
PurpleMoonlight said:
Are you saying the interest rate now being quoted is higher now than before, if so what was it before?

Have you asked the salesman why?

The interest rate may be linked to amount being borrowed I guess, and as that is now higher it's higher.
No. They at the last minute said that the cost has increased because the salesman miss calculated the price to change because he had forgot to include the settlement of PX into account.

Butter Face

30,191 posts

159 months

Saturday 13th December 2014
quotequote all
ruff'n'smov said:
PurpleMoonlight said:
Are you saying the interest rate now being quoted is higher now than before, if so what was it before?

Have you asked the salesman why?

The interest rate may be linked to amount being borrowed I guess, and as that is now higher it's higher.
No. They at the last minute said that the cost has increased because the salesman miss calculated the price to change because he had forgot to include the settlement of PX into account.
Seems like a genuine (if not pretty schoolboy) error.

The rate hasn't changed, the deal hasn't changed really.

It's your choice really, take the car at the new figures (which are right) or walk.

ruff'n'smov

Original Poster:

1,092 posts

148 months

Saturday 13th December 2014
quotequote all
Butter Face said:
Seems like a genuine (if not pretty schoolboy) error.

The rate hasn't changed, the deal hasn't changed really.

It's your choice really, take the car at the new figures (which are right) or walk.
Pretty much what I said to the lad, although the couple of things that piss me are waiting to the 11th hour to tell him, and when we were looking at the quote I distinctly remember saying that's a 'cracking rate bite his hand off', in front of said salesman.

We will definitely be walking regardless no faith in a dealership that can make such a basic error.

PurpleMoonlight

22,362 posts

156 months

Saturday 13th December 2014
quotequote all
ruff'n'smov said:
Pretty much what I said to the lad, although the couple of things that piss me are waiting to the 11th hour to tell him, and when we were looking at the quote I distinctly remember saying that's a 'cracking rate bite his hand off', in front of said salesman.
By 'rate' I assume you mean monthly payment.

Butter Face

30,191 posts

159 months

Saturday 13th December 2014
quotequote all
ruff'n'smov said:
Butter Face said:
Seems like a genuine (if not pretty schoolboy) error.

The rate hasn't changed, the deal hasn't changed really.

It's your choice really, take the car at the new figures (which are right) or walk.
Pretty much what I said to the lad, although the couple of things that piss me are waiting to the 11th hour to tell him, and when we were looking at the quote I distinctly remember saying that's a 'cracking rate bite his hand off', in front of said salesman.

We will definitely be walking regardless no faith in a dealership that can make such a basic error.
Everyone makes mistakes, it's a pretty simple one to do. Would it put me off? Probably not.

It would have probably come to light at the last minute when an Administrator was invoicing the car and said 'Hey John, what are we doing about the £XXXX settlement on the part exchange?'

And the salesman would have said 'Oh, cock' and begged his Sales manager not to punch him hehe

How much difference on the payments does it make? If I made the cock up I would be doing something to sweeten the deal, but it's down to them really if they're willing to do anything.

Have you asked them to do something?

baccalad

220 posts

114 months

Saturday 13th December 2014
quotequote all
If they've advertised the car at that price to you, they may be obliged under law to sell it to you at that price even if it was a cock up. I know of someone who recently saw a used Corsa VXR on a dealer's website at a pretty good price. It turned out that the price advertised was supposed to be with the part exchange of said buyer's current car but by some cock up this wasn't stated on the website. He went ahead and bought the car and got to sell on his old car privately, as if they'd refused the sale as it'd been advertised on the website they'd have been breaking the law. Apparently the dealer didn't even break even on the car but my mate got a good deal.

Someone who knows more about the law surrounding this may be able to advise further

HTP99

22,442 posts

139 months

Saturday 13th December 2014
quotequote all
baccalad said:
If they've advertised the car at that price to you, they may be obliged under law to sell it to you at that price even if it was a cock up. I know of someone who recently saw a used Corsa VXR on a dealer's website at a pretty good price. It turned out that the price advertised was supposed to be with the part exchange of said buyer's current car but by some cock up this wasn't stated on the website. He went ahead and bought the car and got to sell on his old car privately, as if they'd refused the sale as it'd been advertised on the website they'd have been breaking the law. Apparently the dealer didn't even break even on the car but my mate got a good deal.

Someone who knows more about the law surrounding this may be able to advise further
Invitation to treat.

Basically they don't have to sell it at the advertised price; whether internet, news paper, or price in the screen as mistakes can happen.

Edited by HTP99 on Saturday 13th December 10:40

anonymous-user

53 months

Saturday 13th December 2014
quotequote all
Butter Face said:
ruff'n'smov said:
PurpleMoonlight said:
Are you saying the interest rate now being quoted is higher now than before, if so what was it before?

Have you asked the salesman why?

The interest rate may be linked to amount being borrowed I guess, and as that is now higher it's higher.
No. They at the last minute said that the cost has increased because the salesman miss calculated the price to change because he had forgot to include the settlement of PX into account.
Seems like a genuine (if not pretty schoolboy) error.

The rate hasn't changed, the deal hasn't changed really.

It's your choice really, take the car at the new figures (which are right) or walk.
Rubbish. The new figures might be correct but it's highly unlikely that the original ones were an error. You know that as well as I do.

Several years ago, one of my colleagues had his Volvo in at the main dealer for service and was given a loaner that was a car being used by a sales exec.

On the floor behind the seat was a folder of 'sales techniques'. Amongst all the usual such as the sales rep agreeing a great trade in or discount to be then overruled by his boss after a conversation in view of the customer, and another rep coming to ask for the keys to a car being demoed on the pretext that he had another interested party, was almost exactly what we've been told about here.

Offer a great finance deal, trade in whatever, get the punter on the hook and then withdraw the offer because of some 'mistake' once the customer is set on getting the car.

Over the years I've been subject to the first 'technique' a few times. I find that walking away out of the view from the office soon stops that game and gets to the truth of any offer.

Always approach car dealers with cynicism and never think you have a deal until the paperwork is signed and you have the car.


HTP99

22,442 posts

139 months

Saturday 13th December 2014
quotequote all
REALIST123 said:
Butter Face said:
ruff'n'smov said:
PurpleMoonlight said:
Are you saying the interest rate now being quoted is higher now than before, if so what was it before?

Have you asked the salesman why?

The interest rate may be linked to amount being borrowed I guess, and as that is now higher it's higher.
No. They at the last minute said that the cost has increased because the salesman miss calculated the price to change because he had forgot to include the settlement of PX into account.
Seems like a genuine (if not pretty schoolboy) error.

The rate hasn't changed, the deal hasn't changed really.

It's your choice really, take the car at the new figures (which are right) or walk.
Rubbish. The new figures might be correct but it's highly unlikely that the original ones were an error. You know that as well as I do.

Several years ago, one of my colleagues had his Volvo in at the main dealer for service and was given a loaner that was a car being used by a sales exec.

On the floor behind the seat was a folder of 'sales techniques'. Amongst all the usual such as the sales rep agreeing a great trade in or discount to be then overruled by his boss after a conversation in view of the customer, and another rep coming to ask for the keys to a car being demoed on the pretext that he had another interested party, was almost exactly what we've been told about here.

Offer a great finance deal, trade in whatever, get the punter on the hook and then withdraw the offer because of some 'mistake' once the customer is set on getting the car.

Over the years I've been subject to the first 'technique' a few times. I find that walking away out of the view from the office soon stops that game and gets to the truth of any offer.

Always approach car dealers with cynicism and never think you have a deal until the paperwork is signed and you have the car.
Here we go again!!

Butter Face

30,191 posts

159 months

Saturday 13th December 2014
quotequote all
baccalad said:
If they've advertised the car at that price to you, they may be obliged under law to sell it to you at that price even if it was a cock up. I know of someone who recently saw a used Corsa VXR on a dealer's website at a pretty good price. It turned out that the price advertised was supposed to be with the part exchange of said buyer's current car but by some cock up this wasn't stated on the website. He went ahead and bought the car and got to sell on his old car privately, as if they'd refused the sale as it'd been advertised on the website they'd have been breaking the law. Apparently the dealer didn't even break even on the car but my mate got a good deal.

Someone who knows more about the law surrounding this may be able to advise further
Not doubting your mate but if I had a quid for every time I'd heard similar, I'd have about £23. hehe

This isn't the same case as a car with the wrong price in the window, it's a cock up after the 'deal' has been done, and if the deal was done with there being no settlement on the px needed, then it transpires there is (whoevers fault it may be for missing it) then the deal needs recalculating IMO.

PurpleMoonlight

22,362 posts

156 months

Saturday 13th December 2014
quotequote all
REALIST123 said:
Rubbish. The new figures might be correct but it's highly unlikely that the original ones were an error. You know that as well as I do.

Several years ago, one of my colleagues had his Volvo in at the main dealer for service and was given a loaner that was a car being used by a sales exec.

On the floor behind the seat was a folder of 'sales techniques'. Amongst all the usual such as the sales rep agreeing a great trade in or discount to be then overruled by his boss after a conversation in view of the customer, and another rep coming to ask for the keys to a car being demoed on the pretext that he had another interested party, was almost exactly what we've been told about here.

Offer a great finance deal, trade in whatever, get the punter on the hook and then withdraw the offer because of some 'mistake' once the customer is set on getting the car.

Over the years I've been subject to the first 'technique' a few times. I find that walking away out of the view from the office soon stops that game and gets to the truth of any offer.

Always approach car dealers with cynicism and never think you have a deal until the paperwork is signed and you have the car.
They may try some or all of those on the day to secure a sale, but doing so a week after is very unlikely.

It's far more likely a genuine mistake that the cost to settle the finance on the p/x was overlooked when assessing the new car finance costs.