Training on the job, or lack of
Discussion
Is this a wide ranging issue? I've been doing my current job now for 4 months yet have received no real training.
We take on new customers and then just get thrown in at the deep end. Is this something that happens everywhere?
I've never really experienced it before, I've always worked places where training was given before you are let loose on customers systems.
We take on new customers and then just get thrown in at the deep end. Is this something that happens everywhere?
I've never really experienced it before, I've always worked places where training was given before you are let loose on customers systems.
I guess it depends upon what skills you said you had during recruitment and then if any perceived or real gaps have appeared since. If you're doing well and you've not hit a competence barrier, then all should be fine for the moment. If you are finding yourself short of any skill, then have a word with your line manager; he may be thinking all's well unless told otherwise. Good luck!
Do you work in IT, for an IT service provider? Quite normal! Be happy that you have the chance to learn as much as you can RAPIDLY!! It's equally easy to start at a new place and get stuck in a rut. The more that you can absorb, the better placed you are to get pay rises/new jobs in future. Just know when to draw the line, i.e. spot risks when your lack of knowledge could cause a serious problem should you 'have a play' and it goes wrong.
rog007 said:
I guess it depends upon what skills you said you had during recruitment and then if any perceived or real gaps have appeared since. If you're doing well and you've not hit a competence barrier, then all should be fine for the moment. If you are finding yourself short of any skill, then have a word with your line manager; he may be thinking all's well unless told otherwise. Good luck!
a fair assessment , especially if there is no regulatory / mandatory / insurer required training / competencies to be demonstrated. My employers were already aware of what I did and and didn't know when I joined. It is IT in an IT Service company.
I am short on skills, I've told my line manager about it, nothing changes. I want to progress in the company and I'm looking for a bit of direction from the company as well, but tbh right now I'd just like to have some training so that I can feel useful.
The alternative is to look for another job, which is very tempting.
I am short on skills, I've told my line manager about it, nothing changes. I want to progress in the company and I'm looking for a bit of direction from the company as well, but tbh right now I'd just like to have some training so that I can feel useful.
The alternative is to look for another job, which is very tempting.
TheAngryDog said:
My employers were already aware of what I did and and didn't know when I joined. It is IT in an IT Service company.
I am short on skills, I've told my line manager about it, nothing changes. I want to progress in the company and I'm looking for a bit of direction from the company as well, but tbh right now I'd just like to have some training so that I can feel useful.
The alternative is to look for another job, which is very tempting.
see if they'll fund some cisco qualifications, at my last job they offered to fund my CCIE but i couldn't face staying there for the time it took to do it.I am short on skills, I've told my line manager about it, nothing changes. I want to progress in the company and I'm looking for a bit of direction from the company as well, but tbh right now I'd just like to have some training so that I can feel useful.
The alternative is to look for another job, which is very tempting.
If they wont then perhaps look at doing them yourself, iirc the lower end ones aren't that expensive but typically are more useful than microsoft ones.
TheAngryDog said:
They pay for the exams but not the training sadly, other than providing CBT nuggets
I'm trying to sort my own training out but it's just working out where to start really.
Do you think you could do a CCNA? There's 6 day courses for ~£200 here is one i've never used them so can't vouch for quality.I'm trying to sort my own training out but it's just working out where to start really.
What route do you want to go down, network analyst, desktop support, etc? that will help you decide what course to go down.
Edited by Silent1 on Thursday 25th December 18:57
Silent1 said:
TheAngryDog said:
They pay for the exams but not the training sadly, other than providing CBT nuggets
I'm trying to sort my own training out but it's just working out where to start really.
Do you think you could do a CCNA? There's 6 day courses for ~£200 here is one i've never used them so can't vouch for quality.I'm trying to sort my own training out but it's just working out where to start really.
What route do you want to go down, network analyst, desktop support, etc? that will help you decide what course to go down.
Edited by Silent1 on Thursday 25th December 18:57
I cant see any prices for courses though - where did you see the ~£200 price?
Thanks
I guess it hugely depends on how your organisation works.
As a manager of technical staff, I always advise my senior management group and projects/account managers delivering new services that we haven't supported before that we need training to take it on.
When you get to the point of telling them you won't provide any out of hours cover without the training, and will certainly fail the SLA thats in the contract - incurring service credits that cost more than the course - you usually have a degree of success.
It is swings and roundabouts though. Sometimes you just have to accept you won't get the training.
As a manager of technical staff, I always advise my senior management group and projects/account managers delivering new services that we haven't supported before that we need training to take it on.
When you get to the point of telling them you won't provide any out of hours cover without the training, and will certainly fail the SLA thats in the contract - incurring service credits that cost more than the course - you usually have a degree of success.
It is swings and roundabouts though. Sometimes you just have to accept you won't get the training.
conanius said:
I guess it hugely depends on how your organisation works.
As a manager of technical staff, I always advise my senior management group and projects/account managers delivering new services that we haven't supported before that we need training to take it on.
When you get to the point of telling them you won't provide any out of hours cover without the training, and will certainly fail the SLA thats in the contract - incurring service credits that cost more than the course - you usually have a degree of success.
It is swings and roundabouts though. Sometimes you just have to accept you won't get the training.
I think I have accepted that I wont be getting the training As a manager of technical staff, I always advise my senior management group and projects/account managers delivering new services that we haven't supported before that we need training to take it on.
When you get to the point of telling them you won't provide any out of hours cover without the training, and will certainly fail the SLA thats in the contract - incurring service credits that cost more than the course - you usually have a degree of success.
It is swings and roundabouts though. Sometimes you just have to accept you won't get the training.
. At least not from my company anyway.TheAngryDog said:
Silent1 said:
TheAngryDog said:
They pay for the exams but not the training sadly, other than providing CBT nuggets
I'm trying to sort my own training out but it's just working out where to start really.
Do you think you could do a CCNA? There's 6 day courses for ~£200 here is one i've never used them so can't vouch for quality.I'm trying to sort my own training out but it's just working out where to start really.
What route do you want to go down, network analyst, desktop support, etc? that will help you decide what course to go down.
Edited by Silent1 on Thursday 25th December 18:57
I cant see any prices for courses though - where did you see the ~£200 price?
Thanks
TheAngryDog said:
They pay for the exams but not the training sadly, other than providing CBT nuggets
I'm trying to sort my own training out but it's just working out where to start really.
CBT Nuggets are great in my opinion. If you are learning Microsoft stuff then what more training is there other than watching those Nugget videos at your own pace and researching each bit of technology that is covered to find real world scenarios? I'm trying to sort my own training out but it's just working out where to start really.
Most trainers would surely just cover the same material, and I'd be surprised if you found the kind of teacher that is expert enough to go off-script and cite real world experience.
Silent1 said:
it was on their google link, here's a search i used, it should be the 3rd sponsored link.
Ah yes found it, thank you!Ill have to get in touch with them, find out what the craic is as it seems cheap!
TurricanII said:
CBT Nuggets are great in my opinion. If you are learning Microsoft stuff then what more training is there other than watching those Nugget videos at your own pace and researching each bit of technology that is covered to find real world scenarios?
Most trainers would surely just cover the same material, and I'd be surprised if you found the kind of teacher that is expert enough to go off-script and cite real world experience.
Well, I'm watching the nuggets at the moment for Windows 2012 and they seem quite light.Most trainers would surely just cover the same material, and I'd be surprised if you found the kind of teacher that is expert enough to go off-script and cite real world experience.
TheAngryDog said:
Well, I'm watching the nuggets at the moment for Windows 2012 and they seem quite light.
I'd also advise downloading the 120 free trial of Server 2012 R2 and chucking it on a couple of PC's/virtual machines so you can set up everything mentioned in the Nuggets by yourself, in a lab environment. Also go through the exam objectives from Microsoft (e.g. https://www.microsoft.com/learning/en-us/exam-70-4... and research/practice every buzzword/function, both with GUI and by Powershell commands.As you recently joined a service provider, I'd hope that there would be one or two more experienced gurus that you could talk through various server type things.
TurricanII said:
TheAngryDog said:
Well, I'm watching the nuggets at the moment for Windows 2012 and they seem quite light.
I'd also advise downloading the 120 free trial of Server 2012 R2 and chucking it on a couple of PC's/virtual machines so you can set up everything mentioned in the Nuggets by yourself, in a lab environment. Also go through the exam objectives from Microsoft (e.g. https://www.microsoft.com/learning/en-us/exam-70-4... and research/practice every buzzword/function, both with GUI and by Powershell commands.As you recently joined a service provider, I'd hope that there would be one or two more experienced gurus that you could talk through various server type things.
I have gotten hold of 2012 via my work anyway so I am going to use it to build a VM.
I also recommend Microsoft's own videos - vey useful to hear it explained by MS themselves https://social.technet.microsoft.com/Search/en-US?... If you have any questions about how/why to set something up then make a reasonable effort to Google/Youtube it but also ask on the Computers section of PH. There are many very experienced and very generous IT gimps. If you have a call logging system then look at the kinds of calls that the server bods are handling and the notes they make.
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