Discussion
I love my TV and have been a loyal customer to Sky for over 13 years, but I am sick of negotiating deals with them.
I currently have Sky sports and variety package with HD and it has gone up to £62 a month and that is on top of what I pay virgin for broadband and phone ( £50)
over £110 a month.
So Sky offered me a £10 discount so I polity told them to F off!
I await the call from sky retention team, otherwise I will make the brave move to Virgin, just out of principle!
I have a 'Free' Tivo box upstairs so that can be used and I just upgrade my virgin package and hopefully save some cash.
I await the horror stories and also the cracking deals that others have managed to a get!
I currently have Sky sports and variety package with HD and it has gone up to £62 a month and that is on top of what I pay virgin for broadband and phone ( £50)
over £110 a month.
So Sky offered me a £10 discount so I polity told them to F off!
I await the call from sky retention team, otherwise I will make the brave move to Virgin, just out of principle!
I have a 'Free' Tivo box upstairs so that can be used and I just upgrade my virgin package and hopefully save some cash.
I await the horror stories and also the cracking deals that others have managed to a get!
I cancelled about 18 months ago and before the end of my contract was offered 50% off for 12 months. At the end of that I called up to cancel again and was offered 25% off for a further 12 months, which I refused. The subscription was then cancelled and we caught up on Netflix for a while. They then called and offered me 60% off for 12 months if I came back, which I agreed to once they threw in free broadband too. I pay less than £50 for phone, broadband and the whole TV package.
It seems that like many industries, the pay TV industry has no reward for loyal customers. Reflect on your insurance renewal quotes, mortgage rates for new borrowers etc and it is all the same.
I left sky many years ago, my reason being that I had a comprehensive package mainly for the kids who liked their movies but because we got what we wanted, did not bulk at the heavy subscription increases. We reduced the package when the kids moved out, and went to freesat when that was clearly going to satisfy our needs at a much lower cost of ownership.
Sky for me carries a lot of stuff I am not interested in. I can get what I need on free to air, plus the odd trip the cinema to keep the missus happy. So for me, upwards of £1000 per year is not an option, even if they gave me a 50% discount. I don't need that level of service.
It is all about value for money. It seems that the subscription levels that sky expect are frequently seen as not value for money by some subscribers, but there will always be those that will pay them, so that is what they do. Just like the folks that blindly pay their insurance renewals or take mortgage rates offered by existing lenders. If they have enough subscribers paying to meet their business plan, why discount and set a precedent?
For years, Sky have been offering discounts to people who seek to leave them. I am hearing more and more stories of people terminating and not getting offered any deals. So maybe they feel they provide value for money due to the number of subscribers that renew or something.
TL;DR - they do it because they can. They are not too bothered unless you hit them at a time that lots of others are leaving.
I left sky many years ago, my reason being that I had a comprehensive package mainly for the kids who liked their movies but because we got what we wanted, did not bulk at the heavy subscription increases. We reduced the package when the kids moved out, and went to freesat when that was clearly going to satisfy our needs at a much lower cost of ownership.
Sky for me carries a lot of stuff I am not interested in. I can get what I need on free to air, plus the odd trip the cinema to keep the missus happy. So for me, upwards of £1000 per year is not an option, even if they gave me a 50% discount. I don't need that level of service.
It is all about value for money. It seems that the subscription levels that sky expect are frequently seen as not value for money by some subscribers, but there will always be those that will pay them, so that is what they do. Just like the folks that blindly pay their insurance renewals or take mortgage rates offered by existing lenders. If they have enough subscribers paying to meet their business plan, why discount and set a precedent?
For years, Sky have been offering discounts to people who seek to leave them. I am hearing more and more stories of people terminating and not getting offered any deals. So maybe they feel they provide value for money due to the number of subscribers that renew or something.
TL;DR - they do it because they can. They are not too bothered unless you hit them at a time that lots of others are leaving.
rat840771 said:
Rosscow said:
I've had the 50% off deal for 3 years running now.
I pay £36 a month for the whole TV package including HD.
Now this is what I am hoping for when they call me back!I pay £36 a month for the whole TV package including HD.
After a couple of years with Virgin (I flip between Sky/Virgin) I phoned them asking if I could reduce costs as I was considering going to Freeview.
Quite painlessly achieved a loyalty discount for 18 months, which included:
Telephone (free offpeak only)
Broadband Size L (50Mb)
TV Size M+
2 x HD Tivo Boxes
No movies, sport or additional channels.
£47.49
Happy with that, as we didn't have to invest in any recording equipment etc. and the wife is comfortable using the TiVo boxes, which have all the on-demand and Netflix (not included - which we all use a lot).
If we'd gone over to a non subscription type service, it would have been lots of aggro and expense for a far inferior solution, so for us it was worthwhile (till it's next up for review anyway)
Quite painlessly achieved a loyalty discount for 18 months, which included:
Telephone (free offpeak only)
Broadband Size L (50Mb)
TV Size M+
2 x HD Tivo Boxes
No movies, sport or additional channels.
£47.49
Happy with that, as we didn't have to invest in any recording equipment etc. and the wife is comfortable using the TiVo boxes, which have all the on-demand and Netflix (not included - which we all use a lot).
If we'd gone over to a non subscription type service, it would have been lots of aggro and expense for a far inferior solution, so for us it was worthwhile (till it's next up for review anyway)
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