Can't log in on iPad

[paulrussell]

I can't log in using my iPad Air using Safari. I enter my username and password press on log in and I get the usual message you're now logged in, yet at the top of the page the text still says already a member log in. It also does that If I try to log in via the forums. My iPad is running iOS 8.1.2.

On another note, please can you increase the space between the log in button and forgot your password, as it's very easy to accidently to press forgot your password when meaning to press log in. Also could you increase the size of the username and password boxes, as it's not that easy to press the right box without zooming in.

[RacingPete]

Can you try again now as we have just pushed a lot of new code out today.

Though won't fix the second part of your post, we are working on an improvement to the whole user login process for March.

[paulrussell]

Just tried several times and I still can't log in on my iPad. I tried logging out on my laptop then logging in yet that didn't work either.

[RacingPete]

What version of iPad are you using?

[paulrussell]

RacingPete said:

What version of iPad are you using?

iPad Air running 8.1.2.

[RacingPete]

What is happening when you try and log in - struggling to reproduce here in the office and all logins working fine?

[marshalla]

Too many cookies.

[paulrussell]

I enter my username and password, click on log in and I get the page to say I'm logged in yet I'm not. Also when I try to log in via the forums I get taken back to the homepage after I've clicked on continue on the page to say you've logged in.

[RacingPete]

Just to make sure you are in the correct place...

Are you on this page:

http://www.pistonheads.com/members/login.asp

[paulrussell]

Yep that's the page I'm using.

[PapaJohns]

I'm having probe logging in too. Just purchased a iPad Air2 . User name check password check login as usual but if you click return it hasn't logged in

My phone works fine though

[eybic]

Hmmm can you post a screenshot please?

[paulrussell]

I'm typing this on my iPad Air via the Google app. Maybe it's Safari causing the problem? That was the only browser I had installed before I installed the Google app.

Edit: I just tried to login via Safari and still couldn't login.

Edited by paulrussell on Friday 6th March 03:12

[RacingPete]

paulrussell said:

I'm typing this on my iPad Air via the Google app. Maybe it's Safari causing the problem? That was the only browser I had installed before I installed the Google app.

Edit: I just tried to login via Safari and still couldn't login.

Edited by paulrussell on Friday 6th March 03:12

What actually happens when you try to login?

Does it say logged in, and then you go to any other page and it claims you are logged out again?
Or just not allow you pass the login page?
Or something else?

[PapaJohns]

Turned out to be those pesky cookies

[paulrussell]

RacingPete said:

paulrussell said:

I'm typing this on my iPad Air via the Google app. Maybe it's Safari causing the problem? That was the only browser I had installed before I installed the Google app.

Edit: I just tried to login via Safari and still couldn't login.

Edited by paulrussell on Friday 6th March 03:12

What actually happens when you try to login?

Does it say logged in, and then you go to any other page and it claims you are logged out again?
Or just not allow you pass the login page?
Or something else?

I get the you are now logged in page, I then click on continue. Then when I'm back on the homepage, I'm no longer logged in. It might be a cookie issue, as that solved Papa Johns issue. How do I go about deleting cookies on an iPad?

[Yabu]

paulrussell said:

I get the you are now logged in page, I then click on continue. Then when I'm back on the homepage, I'm no longer logged in. It might be a cookie issue, as that solved Papa Johns issue. How do I go about deleting cookies on an iPad?

Settings icon> safari > clear cookies and data

Or something similar

[paulrussell]

Yabu said:

paulrussell said:

I get the you are now logged in page, I then click on continue. Then when I'm back on the homepage, I'm no longer logged in. It might be a cookie issue, as that solved Papa Johns issue. How do I go about deleting cookies on an iPad?

Settings icon> safari > clear cookies and data

Or something similar

Thanks. Well clearing the cookies didn't solve problem.

[RacingPete]

Will see if we can replicate it to suggest a fix

[RacingPete]

Paul, have sent you a message