New TT delivered, catalogue of woes...

[thecleverbit]

Audi finance appear to have been fobbing me off. They are happy to call me back when it suits them but they won't put anything in writing. They are now saying the car is "fixed" but the dealer says that they can't find a fault. So what would you say having seen the videos? Is this car fine and dandy or about as useless as a one legged cat trying to bury a turd on a frozen lake?

[loskie]

Have you posted on Audi and the dealer's Facebook page?

[thecleverbit]

So, last night I emailed the UK MD of Audi [e-mail], and also have posted on just about every Facebook page and Twitter account that I can to highlight the issues. I had acknowledgement from his PA [e-mail] this morning. I followed up with a call. I have also called the http://www.bvrla.co.uk/ as the car is leased. I am fitting this in around my life but I intend to get this resolved. I now have a hugely bad taste in my mouth about Audi and am unlikely to buy anything from Bristol Audi again, which is kind of a problem as I don't plan to leave Bristol anytime soon!


Sent: 26 February 2015 20:39
To: Konsbruck, Andre
Subject: Complaint regarding new TT and Bristol Audi



Dear sir,



Last Tuesday I took delivery of a new TT S Line with a whole host of options. I leased this car through Audi finance under my business. 4 days after delivery I was back in the dealership with a whole list of issues:



1. MMI entertainment system regularly crashes with more than one iPhone. Displays bizarre error messages, hangs whole dashboard.



2. Spoiler comes up in 30mph zones without any interaction from me, and then refuses to go down. This is an intermittent issue.



3. The doors won't close unless you slam them so hard you hurt yourself doing so. Even when closed, they often report open after you stop and the car refuses to move.



4. Start stop system refuses to restart in traffic, this is a dangerous fault.



5. Seatbelt light comes on even when I am alone in the car and wearing my belt.



6. Car phone connection causes calls to drop, places people on hold. Refuses to connect.



7. Steering wheel controls for MMI crash.



8. Seats creak, trim rattles. This happens on my car and the loan car I have been given. I was told by Greg Grant that "this is a feature of the car".



Here are YouTube videos proving this happens.



ttp://youtu.be/i3M9VE2VzrQ
http://youtu.be/FCBZMD2ViQM
http://youtu.be/v7uHJa_h9aU
http://youtu.be/8sSBnFpR7ss
http://youtu.be/AElZDOzo2_U
http://youtu.be/HccV09VoeK0
http://youtu.be/I-bsLyERiA0
http://youtu.be/b3nmAaEGHP0
http://youtu.be/v6ewS0LFGwc
http://youtu.be/I-STI0JhXc4



Here is a link to The TT Owners Club Forum showing that there are others with these issues. This thread has nearly 2000 views in under a week.



http://www.ttforum.co.uk/forum/viewtopic.php?f=98&...



Your dealership in Bristol claim they can find no fault with the car, there are no error logs with any proof and they say I need "coaching" on how to use the car. I find this insulting. Would you be happy if you were paying £700 per month to lease a car which you can't rely on to go when you want it to, play music and display correct information on the dash? Do you think these videos were taken for my own pleasure?



I have been told by Greg Grant that the car is operating normally. Watch my videos, does this look "normal" to you in any way? Do all TT seats squeak by design? Is your trim intended to rattle? Are your doors designed not to close?



As such, Audi Bristol are calling me a liar and demanding I collect the car. I have refused and will never take that car back from you. The start stop failure is dangerous, and the inability of your technical staff to replicate or recognise any of these issues gives me no faith in the vehicle or your brand as a whole. I have wasted hours and hours of my time going over this with the dealership. Time I would like to be compensated for. I spent 5 hours in your dealership on Friday being fobbed off. I warned your team that if they didn't give me a perfect car I wouldn't be accepting it back, ever.



I would really appreciate contact from your office, support from you and the car removed from Bristol Audi. I want the finance agreement annulled and to be able to select another vehicle from the VAG group. I have a business to run and can't afford the amount of time, emotional energy and wasted effort this is continually causing me.



Kind regards

[silentbrown]

Uh-oh. That escalated quickly.

With the videos and that letter published you're taking a very confrontational approach here, and Audi's ability to spend money on lawyers is probably greater than yours.

I'd talk to a solicitor NOW. More importantly, I'd listen to one.

[thecleverbit]

silentbrown said:

Uh-oh. That escalated quickly.

With the videos and that letter published you're taking a very confrontational approach here, and Audi's ability to spend money on lawyers is probably greater than yours.

I'd talk to a solicitor NOW. More importantly, I'd listen to one.

I dont want to be taking any kind of approach, I just expected the car to be delivered in working order. The fact that they are calling me a liar and or blaming me for the issues is a joke. What other options do I have other than to make as many people aware of this as possible? Oh, and I am seeking legal advice also.

[S10GTA]

Going at it like a bull in a china shop rarely gets the right results in my experience.

[thecleverbit]

S10GTA said:

Going at it like a bull in a china shop rarely gets the right results in my experience.

If the dealer had come back to me and said they had found faults and then fixed them, I would have taken a different approach. They are actually saying there isnt a problem, which to me says they are either incompetent, fibbing or need to live with the car on the road for a week to see. The people who I have been given as contacts don't return my calls and the dealer is being quite smug.

How would you handled this differently?

[S10GTA]

thecleverbit said:

S10GTA said:

Going at it like a bull in a china shop rarely gets the right results in my experience.

If the dealer had come back to me and said they had found faults and then fixed them, I would have taken a different approach. They are actually saying there isnt a problem, which to me says they are either incompetent, fibbing or need to live with the car on the road for a week to see. The people who I have been given as contacts don't return my calls and the dealer is being quite smug.

How would you handled this differently?

Probably wouldn't have done the social media/youtube thing just yet tbh.

[Mr Trophy]

OP, I am totally on your side and I hope you get some answers / response.

Keep us updated.

[glasgowrob]

geez those creaking seats are shocking.


my Mondeo has 1/4 million miles on it and doesn't creak that badly
fantastic Germanic build quality there

[silentbrown]

thecleverbit said:

What other options do I have other than to make as many people aware of this as possible?

Remember your final objective is to get a car that you're happy with!

You feel that "to make as many people aware of this as possible" will help achieve that. I'm not sure I'd agree, yet. I'd be keeping that threat in reserve.

[djc206]

I'm on the ops side here, sounds like Bristol Audi are being tts about it.

In your letter you say you pay £700 a month for the car, really?!!

[thecleverbit]

Thanks everyone. I will post as I get updates, had calls from the finance people and the dealerships Brand Director so far. I have offered them to post the solution as well as the problems to show that things can be resolved. I would be more than happy to tweet/facebook them with thanks after the issues are resolved, I am not unreasonable I just want the situation sorted. They seemed receptive...

[davey68]

Had a similar experience from another brand. Several issues not resolved. I phoned trading standards and did some research. Bottom line is the manufacturer will probably stick to their guns and basically put the onus on you to formally reject the car and take legal action. Being honest I had neither the time or financial resource to take on a major car manufacturer so cut my losses by selling the car after a few months. I truly hope you get a better resolution than me but be prepared for them to put the ball in your court.

[neil1jnr]

Turbodiesel1976 said:

Sounds like you have had regrets about ordering the car and are coming up with any pedantic issue you can think of to get out of it, doors won't close, mpg not good enough, plus the mmi issues which don't seem to be real issues, all sounds a bit far fetched to be honest

You must be joking right???

I'd be furious if I bought a new car and it had all of these issues.

[neil1jnr]

silentbrown said:

Uh-oh. That escalated quickly.

With the videos and that letter published you're taking a very confrontational approach here, and Audi's ability to spend money on lawyers is probably greater than yours.

I'd talk to a solicitor NOW. More importantly, I'd listen to one.

Completely disagree, I'd take the most confrontational approach possible as it will be the only way they will listen to you.

How would you go about trying to have the car fixed or replaced for that matter?

[davey68]

Agree some of the faults are too serious to just put up with and could be deemed dangerous. If I spent 35k on a car i'd want it right or very quickly put right. I just hope the OP gets a positive resolution, I fear it may become legal and protracted.

[thecleverbit]

Audi Bristol just called me, a chap called Steve Smith with a bunch of bullst about how the issues I have recorded are "features" of the car and what he would expect to see. He again tried to tell me they wanted to bring the TT back to me and take away the diesel base model they gave me as a courtesy car. The car isn't even close to the spec mine had, and hasn't got cruise control which I need as I have dodgy knees and it helps with long drives.

I have again refused to accept the car back as they cant find any faults which could turn out to be a hazard. In fact they say the car is fine and they want to restore my faith in the brand. How they plan on doing that is totally beyond me, this situation is beyond rectifying with this car and dealership.

So as it stands now, I will need to get myself something else to drive at my own expense while fighting this all the way.

[djc206]

Audi UK are able to provide you with a car. I would request that they have your car collected from Bristol and delivered to another dealership not in the same group to have these issues looked at.

[davey68]

Do not accept your car back and drive a single mile more in it. You are claiming it is faulty and in fact unsafe. To drive it again yourself would undermine your case (this was what trading standards told me in my case). Kudos to you for fighting it I sincerely hope you get the result you want. Sounds like they are leaning on you already, good luck!