Best ISP - For ADSL then fibre

[illmonkey]

I am absolutly fed up to the back teeth with Sky. I am getting managed down to 0.3MB and they say it's acceptable, but I am within my rights to get out of my contract (double standards?)

Fibre is just around the corner (time wise) for us, so I'd be going to a provider initially for ADSL, moving to fibre in maybe a month or 2. So need to cover both bases.

We use the net fairly heavily, and want to stream, I also download programs too, so heavy useage, fibre won't be a problem, but some of the other companies insist on data limits.

I also got this email from sky recently "...We've also removed the Sky Broadband Connect traffic management policy - instead, there'll be a Network Management (or Fair Usage) Policy...". So, you've renamed it? I now seem to be limited at all times of day to 0.7MB.

Plus.net used to be top dog, still the same?

[Foliage]

Zen internet https://www.zen.co.uk/home-office/broadband/home-o...

Bit more expensive but service is awesome & its 1 month rolling contract not 12 months contract.

[illmonkey]

Foliage said:

Zen internet https://www.zen.co.uk/home-office/broadband/home-o...

Bit more expensive but service is awesome & its 1 month rolling contract not 12 months contract.

Perfect, break the 12months with sky, get onto a rolling contract, and when fibre comes, go with the best deal.

A few more £ a month for something that actually works? Deal!

[boxst]

I second Zen. Have been using them for a couple of years for Fibre with no issues. Just noticed I used 500gb this month, which is a shocking amount.

[illmonkey]

Sky cancelled, 5 working days for my mac code. fking joke

Order placed with Zen, thanks guys.

Edited by illmonkey on Wednesday 25th February 10:46

[Tonsko]

Zen user for ~14 years here. Expensive, but the (UK) support is excellent, techs are good and the service does what it says it does.

[Vaud]

illmonkey said:

Sky cancelled, 5 working days for my mac code. fking joke

Order placed with Zen, thanks guys.

Edited by illmonkey on Wednesday 25th February 10:46

It's a regulated time - max 5 days:
http://www.maccode.org.uk/how%2Dto%2Drequest%2Dmac...

[illmonkey]

Vaud said:

illmonkey said:

Sky cancelled, 5 working days for my mac code. fking joke

Order placed with Zen, thanks guys.

Edited by illmonkey on Wednesday 25th February 10:46

It's a regulated time - max 5 days:
http://www.maccode.org.uk/how%2Dto%2Drequest%2Dmac...

Still, should be read out on the phone or sent via email straight away.

[MissChief]

illmonkey said:

Vaud said:

illmonkey said:

Sky cancelled, 5 working days for my mac code. fking joke

Order placed with Zen, thanks guys.

Edited by illmonkey on Wednesday 25th February 10:46

It's a regulated time - max 5 days:
http://www.maccode.org.uk/how%2Dto%2Drequest%2Dmac...

Still, should be read out on the phone or sent via email straight away.

It can take a few minutes to generate but if you call them back it will be visible and can be read out over the phone.

[illmonkey]

MissChief said:

It can take a few minutes to generate but if you call them back it will be visible and can be read out over the phone.

Can I be fked to hold for 30 minutes to be told it's not posssible?

They really need to train their staff.

[MissChief]

illmonkey said:

Can I be fked to hold for 30 minutes to be told it's not posssible?

They really need to train their staff.

Looking at the queues at the moment there's, er, no queue.

[illmonkey]

MissChief said:

illmonkey said:

Can I be fked to hold for 30 minutes to be told it's not posssible?

They really need to train their staff.

Looking at the queues at the moment there's, er, no queue.

I tend to wait most times I call them, so assume they are throwing st around in the office.

ETA: Well, I phones up, went through a 4 layer phone option to speak with someone who asked me 1000 questions, hear "oh fk" before "Hello and welcome to sky" and then said there was no MAC code.

I told him a manager told me it will be there, and as if by magic, I got it.

Shaved 5 days off the wait, thanks Chief. Sorry you work there...

Edited by illmonkey on Wednesday 25th February 15:05

[MissChief]

It's no so bad really. Besides I'm starting a new, no customer facing job next week.

[Dromedary66]

How on earth have you managed to get throttled by SKY?!?!?! I've been with them for about 2 years and probably average 150-200GB a month downloading TV shows, blu rays and games etc. Never had so much as a warning e-mail.

As far as I'm aware they are one of the only ISPs who don't come after extremely heavy users.

Are you downloading the entire internet or something?

[illmonkey]

Dromedary66 said:

How on earth have you managed to get throttled by SKY?!?!?! I've been with them for about 2 years and probably average 150-200GB a month downloading TV shows, blu rays and games etc. Never had so much as a warning e-mail.

As far as I'm aware they are one of the only ISPs who don't come after extremely heavy users.

Are you downloading the entire internet or something?

It's more sky's contention (words from their mouths). I live in a small village.neighbours with bt and other providers get good speed. Sky customer service is pants, so I just wanted out.

I do about 80GB a month, but it's 'fair networked' from day 1 of billing

[MissChief]

Sounds like Sky's 'Connect' service which is BT Wholesale.

[Lazadude]

illmonkey said:

I also got this email from sky recently "...We've also removed the Sky Broadband Connect traffic management policy - instead, there'll be a Network Management (or Fair Usage) Policy...". So, you've renamed it? I now seem to be limited at all times of day to 0.7MB.

Worth mentioning, if you're on sky broadband connect, I'd guess your exchange etc is non-llu? As the lines are then rented off BT Wholesale for the duration of your contract, with BT shaping taking effect too.

I had the same argument with Sky for a long time. I was on a "non throttled" connection, however had proof that speed was throttling at a specific time every day, 1mb down becoming 0.3. Found out BT will throttle the connection and just not tell Sky (As its part of their agreement with Sky), nothing can be done about it. Changed to EE as its free with the mobile phone plan and just living with it...

If your exchange is non llu, Id expect the same thing to happen with whomever your next ISP is, as they'll have the same contract with BT.

Don't know what the result will be with FTTC, as your using the same cable, just using VDSL instead of ADSL.

MissChief said:

Sounds like Sky's 'Connect' service which is BT Wholesale.

Beat me to it.

Edited by Lazadude on Wednesday 25th February 18:27

[illmonkey]

Yes it's connect.

I just want away from sky and one to a provider who don't throttle. Sure bt will still, but surely I'll get at lease a little better!

I'm also now out of contract, so can pick who ever when I go for fibre. This is the best bit!

[Lazadude]

illmonkey said:

Yes it's connect.

I just want away from sky and one to a provider who don't throttle. Sure bt will still, but surely I'll get at lease a little better!

I'm also now out of contract, so can pick who ever when I go for fibre. This is the best bit!

So all you need to do is pick whomever your favourite FTTC provider is, and put up with the throttled ADSL connection until then.

Out of curiosity, what's your exchange/whats the FTTC status of your cabinet? "Taking Orders"?

[illmonkey]

Lazadude said:

illmonkey said:

Yes it's connect.

I just want away from sky and one to a provider who don't throttle. Sure bt will still, but surely I'll get at lease a little better!

I'm also now out of contract, so can pick who ever when I go for fibre. This is the best bit!

So all you need to do is pick whomever your favourite FTTC provider is, and put up with the throttled ADSL connection until then.

Out of curiosity, what's your exchange/whats the FTTC status of your cabinet? "Taking Orders"?

Yes. I was fed up with Sky, so I didn't want to use them for fibre, this way got me out of my contract. Regardless if I'll still be throttled.

I still think Sky are over limiting me though, so we'll see when I get swapped over to Zen on the 4th.

I'm at "enabled area", have been for 5 weeks. There are 2 cabinets on my exchange 1 is enabled, 1 is not. So hopefully soon.