Warning DVLA - Scam site

Warning DVLA - Scam site

Author
Discussion

BrightYellowTVR

Original Poster:

1,257 posts

267 months

Tuesday 3rd March 2015
quotequote all
So my wife wanted to change her address on her driving license, typed in DVLA on google and the top result you get is www.driverlicence.co.uk.

Anyway my wife having never been on the DVLA official site continued to put in all her info into this site and pay £95! for the privilege.

I had just amended mine for free on DVLA official site, so we check the site she used and email them within 6 minutes to tell them to stop processing the request. This was out of hours and we get an email the next morning saying they have processed it, so will not refund (despite on their site saying they will not process anything for 14 days!).

They also want more information so they can process the request. They have refused (in very bad written English)3 times in emails to give any refund and do not answer the phone, our credit card provide will refund us after 30 days, however this to me looks like a massive issue and the DVLA surely should look to get this removed from the search engine.

Anyone else been done by this one?

https://www.google.co.uk/search?newwindow=1&si...


Scam/Unoffiical http://www.driverlicence.co.uk/driving/index.php?g...

Official Site https://www.gov.uk/government/organisations/driver...


Pothole

34,367 posts

282 months

Tuesday 3rd March 2015
quotequote all
Only careless/stupid people get caught by scams like this. Why would anyone with any brains think that web address was connected to DVLA?


Do a chargeback on the card she paid with.

BrightYellowTVR

Original Poster:

1,257 posts

267 months

Tuesday 3rd March 2015
quotequote all
Pothole said:
Only careless/stupid people get caught by scams like this. Why would anyone with any brains think that web address was connected to DVLA?


Do a chargeback on the card she paid with.
Yep that's what we're doing, she is gutted that she got caught out.

Pothole

34,367 posts

282 months

Tuesday 3rd March 2015
quotequote all
I bet...sorry if my first response was a bit harsh.

BrightYellowTVR

Original Poster:

1,257 posts

267 months

Tuesday 3rd March 2015
quotequote all
Pothole said:
I bet...sorry if my first response was a bit harsh.
I agree and that was my first response, but looking again at the site, you can see how this would catch out the less internet savvy. Its only in the very small text that it says its not linked to the DVLA.

The Don of Croy

5,991 posts

159 months

Tuesday 3rd March 2015
quotequote all
It says in the very first para on that site;

"Please note that this website is neither owned nor affiliated with DVLA and you may also make your licence application direct on their website. These services may be available from other government sources without a service fee."

This is a common theme on t'web...try getting the special visa thingy for visiting the USA - you get loads of results offering the standard service but at a premium. Even the official site doesn't look all that.

Kateg28

1,352 posts

163 months

Tuesday 3rd March 2015
quotequote all
Sometimes paying extra to a middle man is worth it when they add value. For instance, I always pay the Post Office to do a Passport check and twice they have said something would be rejected allowing me to correct it all instantly and get a passport without hassle/delay/beaurocracy.

These sites however are not adding any value to the existing service.

Pothole

34,367 posts

282 months

Tuesday 3rd March 2015
quotequote all
Kateg28 said:
Sometimes paying extra to a middle man is worth it when they add value.
1. correct

2. irrelevant.

speedking31

3,556 posts

136 months

Tuesday 3rd March 2015
quotequote all
EHIC almost got me. Free to renew on the official site.

Sump

5,484 posts

167 months

Tuesday 3rd March 2015
quotequote all
How is this a scam site?

They are providing a service are they not? How dense can you really get?

They genuinely can't make this clearer! If I was them and you tried to do a chargeback I'd fight it right to the end.




[url]


Edited by Sump on Tuesday 3rd March 18:14


Edited by Sump on Tuesday 3rd March 18:15

paintman

7,678 posts

190 months

Tuesday 3rd March 2015
quotequote all
On your link the top of the page that comes up says:
"Please note that this website is neither owned nor affiliated with DVLA and you may also make your licence application direct on their website. These services may be available from other government sources without a service fee. Our service charges range from £45-£95. Our total charges are £95 and include all DVLA fees."
It's not hidden away and it's clear.
As with all things, read & understand before you start entering details.

paintman

7,678 posts

190 months

Tuesday 3rd March 2015
quotequote all
To be fair to the OP, he's in an impossible position.
Whilst he no doubt thinks she's an idiot he's probably only too aware of the consequences of telling her so & is hoping to rack up loads of brownie points by saying what a bunch of scamming robdogs they aresmile

Edited by paintman on Tuesday 3rd March 18:28

btcc123

1,243 posts

147 months

Tuesday 3rd March 2015
quotequote all
This is not a scam site but a middle man service to do the same as the DVLA does but charges a fee.

A bit sneeky,pay to get your company name at the top of the list and let the money roll in.

I can see how this will catch a lot of people to pay money they dont need to,legal but morally wrong.

Should be ok to get your money back from this mob.


We are not affiliated with any UK Government body including the Department of Transport. We provide a check and submission service for all Driving License applications charging a service processing fee. You can also apply directly to the DVLA by logging on to their authorised website. Please read our Terms and Conditions before using our website and services.
DrivingLicences.org.uk is registered to collect personal data under the Data Protection Act 1998 for the purposes of United Kingdom Driving License Application Services. ICO notification number: ZA005096.

supertouring

2,228 posts

233 months

Tuesday 3rd March 2015
quotequote all
Easily done these days and I bet she will be much more careful in the future.

Live and learn.

zeDuffMan

4,055 posts

151 months

Tuesday 3rd March 2015
quotequote all
Sump said:
How is this a scam site?

They are providing a service are they not? How dense can you really get?

They genuinely can't make this clearer! If I was them and you tried to do a chargeback I'd fight it right to the end.




[url]


Edited by Sump on Tuesday 3rd March 18:14


Edited by Sump on Tuesday 3rd March 18:15
You missed the two links to the DVLA homepage.

EDIT: make that three links.

Matt UK

17,686 posts

200 months

Tuesday 3rd March 2015
quotequote all
paintman said:
To be fair to the OP, he's in an impossible position.
Whilst he no doubt thinks she's an idiot he's probably only too aware of the consequences of telling her so & is hoping to rack up loads of brownie points by saying what a bunch of scamming robdogs they aresmile
Very much this

Pentoman

4,814 posts

263 months

Tuesday 3rd March 2015
quotequote all
Pothole said:
Only careless/stupid people get caught by scams like this. Why would anyone with any brains think that web address was connected to DVLA?

Do a chargeback on the card she paid with.
?

I am sure there was something official done about these sites, recently. Whether it was guidance, a new law, something from google's terms and conditions, I can't remember, but I'm sure *someone* did *something* trying to prevent it. Sorry, not a lot of detail in that answer but my point is you may have some comeback.

BrightYellowTVR

Original Poster:

1,257 posts

267 months

Tuesday 3rd March 2015
quotequote all
Matt UK said:
Very much this
Correct!

BrightYellowTVR

Original Poster:

1,257 posts

267 months

Tuesday 3rd March 2015
quotequote all
supertouring said:
Easily done these days and I bet she will be much more careful in the future.

Live and learn.
Yep looks like the card provider will refund anyway, also the site didn't ask for the correct information, so they can't process it anyway, hence even if they say they offer a service, they can not deliver it, because "they" don't request the correct data!

TBH £95 is a small amount and shes not gonna make that mistake twice, I was just raising awareness to it.



Edited by BrightYellowTVR on Tuesday 3rd March 20:22

BrightYellowTVR

Original Poster:

1,257 posts

267 months

Tuesday 3rd March 2015
quotequote all
Sump said:
How is this a scam site?

They are providing a service are they not? How dense can you really get?

They genuinely can't make this clearer! If I was them and you tried to do a chargeback I'd fight it right to the end.




[url]


Edited by Sump on Tuesday 3rd March 18:14


Edited by Sump on Tuesday 3rd March 18:15
Thanks I didn't notice all those...