John Lewis comedy.
Discussion
Now I thought this was a company that was supposed to care. I bought my daughter a new TV for the kids, a nice shiny LG 42" smart thingy. The wi-fi has bust, so JL confirm they'll pick it up under guarantee one Sunday. Of course, they don't turn up and deny they ever said that, but my daughter, being a Telegraph journalist, kept the recorded call. Ho-hum, a few days later they turn up, one Pole with poor English and a deaf chap. Pole asks to borrow a screwdriver to take TV of wall bracket. Daughter says go get your own. Two weeks later, TV still away, has been "lost", then "found" and is supposed to be delivered Monday. I told her to check serial number to see if it is the same TV, if not demand paperwork for new replacement or refuse second hand one delivered in place of original, make sure everything works before they leave, and also to make sure the external hard drive velcro'd to the back is still there. They insisted they had to take it with them "in case it was the cause of the problem". Be interesting to see the outcome.
Two weeks back I watched the Watchdog programme on fridges, which was pretty frightening and worth looking up if you are in the market for a new fridge. Many now have plastic backs and not steel, catch fire and burn the house down. The steel backed one put the fire out itself by starving it of oxygen. So I asked JL if they could mark on their site which were which, since when I phoned a store no one had a clue. The reply? "Phone the store. Thank you for your enquiry. Have a nice day".
Jesus; in my day it was a store that was renowned for its service. Never again.
Two weeks back I watched the Watchdog programme on fridges, which was pretty frightening and worth looking up if you are in the market for a new fridge. Many now have plastic backs and not steel, catch fire and burn the house down. The steel backed one put the fire out itself by starving it of oxygen. So I asked JL if they could mark on their site which were which, since when I phoned a store no one had a clue. The reply? "Phone the store. Thank you for your enquiry. Have a nice day".
Jesus; in my day it was a store that was renowned for its service. Never again.
What has the collectors nationality got to do with it?
How long did she quiz him for his passport?
Did she declare that she was recording the conversation?
Did she specify that it was fully attached to a wall rather than available to pick up in the way she had it delivered (i.e not attached to the wall)?
How long did she quiz him for his passport?
Did she declare that she was recording the conversation?
Did she specify that it was fully attached to a wall rather than available to pick up in the way she had it delivered (i.e not attached to the wall)?
lowdrag said:
Now I thought this was a company that was supposed to care. I bought my daughter a new TV for the kids, a nice shiny LG 42" smart thingy. The wi-fi has bust, so JL confirm they'll pick it up under guarantee one Sunday. Of course, they don't turn up and deny they ever said that, but my daughter, being a Telegraph journalist, kept the recorded call. Ho-hum, a few days later they turn up, one Pole with poor English and a deaf chap. Pole asks to borrow a screwdriver to take TV of wall bracket. Daughter says go get your own. Two weeks later, TV still away, has been "lost", then "found" and is supposed to be delivered Monday. I told her to check serial number to see if it is the same TV, if not demand paperwork for new replacement or refuse second hand one delivered in place of original, make sure everything works before they leave, and also to make sure the external hard drive velcro'd to the back is still there. They insisted they had to take it with them "in case it was the cause of the problem". Be interesting to see the outcome.
Two weeks back I watched the Watchdog programme on fridges, which was pretty frightening and worth looking up if you are in the market for a new fridge. Many now have plastic backs and not steel, catch fire and burn the house down. The steel backed one put the fire out itself by starving it of oxygen. So I asked JL if they could mark on their site which were which, since when I phoned a store no one had a clue. The reply? "Phone the store. Thank you for your enquiry. Have a nice day".
Jesus; in my day it was a store that was renowned for its service. Never again.
Quoted. Just in case.Two weeks back I watched the Watchdog programme on fridges, which was pretty frightening and worth looking up if you are in the market for a new fridge. Many now have plastic backs and not steel, catch fire and burn the house down. The steel backed one put the fire out itself by starving it of oxygen. So I asked JL if they could mark on their site which were which, since when I phoned a store no one had a clue. The reply? "Phone the store. Thank you for your enquiry. Have a nice day".
Jesus; in my day it was a store that was renowned for its service. Never again.
OP, so let me get this straight.
Based on something you saw on watchdog - not a bad programme but not the most balanced of journalism - you ask JL to specify plastic backed fridges on their web site.
How would you specify "plastic backed"?
Plastic coated steel? Pure plastic? What type of plastic as not all are flammable? If they are metal, which metal?
What about the rest of the fridge components?
Have you had your house electrics tested recently? (big cause of fires)
Did you have the electrician checked for qualifications with the industry body?
Are you recently retired? Do you have far too much time on your hands? Are you finding that nationally regarded brands that lead in customer service are not as good as they used to be? Even if the customer service wasn't actually delivered to you and you were not there at the time?
Am I asking too many questions? Do you dislike this? Do you care? Perhaps you can complain to Pistonheads that too may questions are being asked and that th the quality of posting has gone downhill an that it was better back in the day when only TVRs were discussed?
And breathe.
Based on something you saw on watchdog - not a bad programme but not the most balanced of journalism - you ask JL to specify plastic backed fridges on their web site.
How would you specify "plastic backed"?
Plastic coated steel? Pure plastic? What type of plastic as not all are flammable? If they are metal, which metal?
What about the rest of the fridge components?
Have you had your house electrics tested recently? (big cause of fires)
Did you have the electrician checked for qualifications with the industry body?
Are you recently retired? Do you have far too much time on your hands? Are you finding that nationally regarded brands that lead in customer service are not as good as they used to be? Even if the customer service wasn't actually delivered to you and you were not there at the time?
Am I asking too many questions? Do you dislike this? Do you care? Perhaps you can complain to Pistonheads that too may questions are being asked and that th the quality of posting has gone downhill an that it was better back in the day when only TVRs were discussed?
And breathe.
Hang on.
JL picked up your telly (admittedly a bit late) and before you've had it back you are basically accusing them of swapping it for another telly and nicking your hard drive thingy.
Get a grip man. At least wait until they screw you over before you accuse them of screwing you over.
JL picked up your telly (admittedly a bit late) and before you've had it back you are basically accusing them of swapping it for another telly and nicking your hard drive thingy.
Get a grip man. At least wait until they screw you over before you accuse them of screwing you over.
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