Discussion
Its a big mess and a joke if you ask me, here's my findings :
1. Dealers can opt out of the fixed priced servicing
2. Dealers claim spark plugs are not included
3. Dealers claim RS/ S models should not be covered under the plan
4. Audi website does not state any of the above
5. 2/3 dealers I called stated 5.2 v10 not covered
6. My dealer a. refused to answer the question initially and then also stated if was not covered
So where does this leave me...
Well now I am paying 189 which includes oil but I provided my own oil - so we'll see how that pans out in terms of pricing ! Also now I don't have the spark plugs done so what do I do now ? pay for the 375 fixed price service plan which includes spark plugs and another service 6 months later ? or have it done at an indy - who knows i'll update you all upon collection
Best thing in my opinion is they honour the fixed price plan and do the spark plugs as well as that's what I wanted
1. Dealers can opt out of the fixed priced servicing
2. Dealers claim spark plugs are not included
3. Dealers claim RS/ S models should not be covered under the plan
4. Audi website does not state any of the above
5. 2/3 dealers I called stated 5.2 v10 not covered
6. My dealer a. refused to answer the question initially and then also stated if was not covered
So where does this leave me...
Well now I am paying 189 which includes oil but I provided my own oil - so we'll see how that pans out in terms of pricing ! Also now I don't have the spark plugs done so what do I do now ? pay for the 375 fixed price service plan which includes spark plugs and another service 6 months later ? or have it done at an indy - who knows i'll update you all upon collection
Best thing in my opinion is they honour the fixed price plan and do the spark plugs as well as that's what I wanted
Car collected and bill paid for 300 (189 plus my oil and 100 quid for sundries such as pollen filter etc which is not included in the 189 price)
So where it should have been circa 375 for all the above plus sparks and their oil
The dealership will let me know what they can do regarding spark plus, I'm not holding out much hope
They have a training issue and have effectively lied by quoting me 800 for something which should cost 375. The manager admitted it seems to be their issue in terms of the offer.
The thing that gets me is why not do the full 375 service and not use my oil and we'd all be happy
I will be on to Audi CS tomorrow
By the way everyone in the dealership was complaining
So where it should have been circa 375 for all the above plus sparks and their oil
The dealership will let me know what they can do regarding spark plus, I'm not holding out much hope
They have a training issue and have effectively lied by quoting me 800 for something which should cost 375. The manager admitted it seems to be their issue in terms of the offer.
The thing that gets me is why not do the full 375 service and not use my oil and we'd all be happy
I will be on to Audi CS tomorrow
By the way everyone in the dealership was complaining
Not one I've used for servicing, although did once try to actually view a car at one of their sites. That was painful enough for me!That's my point exactly
Originally was quoted 485 and if supplied oil dropped to 365 hence why I was doing so
with sparks costing an additional 395
Dealership has come back to me with a price of 186 to do spark plus. So it will cost 486 plus the oil I supplied to perform the same as a 375 fixed price service.
Originally was quoted 485 and if supplied oil dropped to 365 hence why I was doing so
with sparks costing an additional 395
Dealership has come back to me with a price of 186 to do spark plus. So it will cost 486 plus the oil I supplied to perform the same as a 375 fixed price service.
Edited by Ej74 on Thursday 9th April 18:24
Edited by Ej74 on Thursday 9th April 18:50
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