Is this right? Service plan goes with car

Is this right? Service plan goes with car

Author
Discussion

Plu Tony M

Original Poster:

29 posts

119 months

Thursday 23rd April 2015
quotequote all
Hi everyone.
Brief history, I bought a 2014 320d from main dealer.
I also bought a 2 year service plan.
Long story short, I didn't get along well with the car so px'd the car a few months later for another make of vehicle.
despite not being used, BMW dealer tells me that service plan follows car, so new owner will benefit and no refund for me.
I would be happy if I believed this story, but, how will any future owner know that the vehicle already has a paid service plan? What prevents BMW, or any other dealer, selling another service plan to the next owner?

helix402

7,858 posts

182 months

Thursday 23rd April 2015
quotequote all
Dealer is correct. New owner phones dealer for service, service pack recorded on system, free service. A friend just bought a 320d not realising it had a service pack till he went through the paperwork. A call to BMW confirmed it.

Plu Tony M

Original Poster:

29 posts

119 months

Thursday 23rd April 2015
quotequote all
Thanks Helix,
Does this apply nationally, bearing in mind the car could turn up in any BMW outlet?
When buying a used vehicle it isn't natural to ask if the car has an existing service plan. More likely the dealer will try to sell you a plan and may not even recognise that the car has an existing plan.
It would seem this system is open to abuse or mistaken reselling.

helix402

7,858 posts

182 months

Thursday 23rd April 2015
quotequote all
It's a national system.

Smuler

2,286 posts

139 months

Thursday 23rd April 2015
quotequote all
When I was looking for a used car, quite a few of the newer ones were sold with the balance of the service inclusive pack, so it seems to be flagged up by dealers. Plus, I thought this offer was only available for new registrations so couldn't be sold as a product to someone buying used; the used car buyers would benefit from the balance of the pack bought by owner 1. http://www.bmw.co.uk/en_GB/topics/owners/service-a... (this says prices for new registrations)

Fox-

13,233 posts

246 months

Thursday 23rd April 2015
quotequote all
Smuler said:
When I was looking for a used car, quite a few of the newer ones were sold with the balance of the service inclusive pack, so it seems to be flagged up by dealers. Plus, I thought this offer was only available for new registrations so couldn't be sold as a product to someone buying used; the used car buyers would benefit from the balance of the pack bought by owner 1. http://www.bmw.co.uk/en_GB/topics/owners/service-a... (this says prices for new registrations)
There is an AUC service pack as well for used cars, but it's much poorer value, it costs more than the new one and lasts for only 2 years so likely only covers a single service.

northandy

3,496 posts

221 months

Thursday 23rd April 2015
quotequote all
Plu Tony M said:
Thanks Helix,
Does this apply nationally, bearing in mind the car could turn up in any BMW outlet?
When buying a used vehicle it isn't natural to ask if the car has an existing service plan. More likely the dealer will try to sell you a plan and may not even recognise that the car has an existing plan.
It would seem this system is open to abuse or mistaken reselling.
If it's the proper bmw service plan then yes it flags up automatically, if it's a dealer specific one no.

What do the t&c's state on cancellation?

Locknut

653 posts

137 months

Friday 24th April 2015
quotequote all
Plu Tony M said:
... how will any future owner know that the vehicle already has a paid service plan?
You should have told the dealer where you sold it and used the service plan as a bargaining point. However, it's too late now.

Locknut

653 posts

137 months

Friday 24th April 2015
quotequote all
Plu Tony M said:
... how will any future owner know that the vehicle already has a paid service plan?
You should have told the dealer where you sold it and used the service plan as a bargaining point. However, it's too late now.

Swoxy

2,800 posts

210 months

Friday 24th April 2015
quotequote all
My cousin bought an AUC and didn't know it had a service pack, when she phoned the supplying dealer to book a service which she was happy to pay for she was informed and the service was FOC.

daemon

35,795 posts

197 months

Friday 24th April 2015
quotequote all
Plu Tony M said:
Thanks Helix,
Does this apply nationally, bearing in mind the car could turn up in any BMW outlet?
When buying a used vehicle it isn't natural to ask if the car has an existing service plan. More likely the dealer will try to sell you a plan and may not even recognise that the car has an existing plan.
It would seem this system is open to abuse or mistaken reselling.
As has been said already, it'll be picked up when the reg / key is plugged in in any BMW dealers.

Therefore even if the dealer tried to "sell" another servicing pack, they couldnt implement it as it would already be on the system.

My sons car had a servicing pack on it and as soon as he phoned up to book it in for a service and gave them the reg they told him the service pack was valid.

Jonsv8

7,211 posts

124 months

Friday 24th April 2015
quotequote all
Swoxy said:
My cousin bought an AUC and didn't know it had a service pack, when she phoned the supplying dealer to book a service which she was happy to pay for she was informed and the service was FOC.
I had this too on the wifes car - very pleasant surprise it was too