Detailers job to fix stone chips?
Discussion
Had my car detailed the other week, wasn't cheap. Paint looks great, mirror like finish. But what I've noticed though is that now the paintwork is so clear, the minor stone chips in the paint stand out a lot more than before, either that or the detailer has made new ones. In general is it the detailers job to fix stone chips?
Ahhh, the age old problem!
This is down to selling techniques and you really should have been informed of this before he lifted a cloth. Some people are great at their art, but there's much more to running a successful business than just that.
Its all about managing the customers expectations, not just in this game but indeed, every trade.
If he made the paint on the car look great, then he's done his job, there's not much he can do with the missing paint. Saying that he's missed the chance of an upsell - an extra £50 in his sky rocket to "Blob" some paint in some chips sounds good to me
This is down to selling techniques and you really should have been informed of this before he lifted a cloth. Some people are great at their art, but there's much more to running a successful business than just that.
Its all about managing the customers expectations, not just in this game but indeed, every trade.
If he made the paint on the car look great, then he's done his job, there's not much he can do with the missing paint. Saying that he's missed the chance of an upsell - an extra £50 in his sky rocket to "Blob" some paint in some chips sounds good to me
7even said:
...... he's missed the chance of an upsell - an extra £50 in his sky rocket to "Blob" some paint in some chips sounds good to me
Surely that all depends on what colour the 'blobs' are .... ? We might assume that this is a darker coloured car - chips filled with compound/polish and thus they're showing up .... in which case 'blobs' would do it.
But if it's a silver or lighter high metallic colour then the 'blobs' could turn out looking worse than the compound/polish fill
Making stone chips stand out like sore thumbs but then shrugging shoulders in a detailing shop that is all about the gloss would seem like half a job to me.
My detailers got a pot of paint from me and touched up the (ever so bloody numerous) stonechips on the bonnet BEFORE the detail and nano sealant.
They'll need extra time time for the paint to harden, but for me its part of a service and not something for a full on 'bodyshop'.
You will need to flag it up though.
My detailers got a pot of paint from me and touched up the (ever so bloody numerous) stonechips on the bonnet BEFORE the detail and nano sealant.
They'll need extra time time for the paint to harden, but for me its part of a service and not something for a full on 'bodyshop'.
You will need to flag it up though.
Ken Figenus said:
Making stone chips stand out like sore thumbs but then shrugging shoulders in a detailing shop that is all about the gloss would seem like half a job to me.
My detailers got a pot of paint from me and touched up the (ever so bloody numerous) stonechips on the bonnet BEFORE the detail and nano sealant.
They'll need extra time time for the paint to harden, but for me its part of a service and not something for a full on 'bodyshop'.
You will need to flag it up though.
See my post above (I'm not a detailer My detailers got a pot of paint from me and touched up the (ever so bloody numerous) stonechips on the bonnet BEFORE the detail and nano sealant.
They'll need extra time time for the paint to harden, but for me its part of a service and not something for a full on 'bodyshop'.
You will need to flag it up though.
)On anything but a dark or flat colour touching in could be worse than leaving alone ....
But I agree that at least one of the parties should have raised the issue - and that should have been the (supposedly?) pro .... the one getting paid to 'improve'.
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