Fibre switchover 'optimising'.
Discussion
Expecting switchover today.
Got an email at 5.30 saying it's all done, isp have activated it their end and a man has done a 'thing' at the exchange box.
No connection.
I've just spoken to customer support who say it is 'optimising' and should be working by midnight.
Can anybody explain this optimising as I dont understand it. Am I being fobbed off or is it a thing?
It seems like there is petrol in the tank, oil in the sump and a charged battery. They have turned the key, starter motor is whirring and now I'm waiting for a spark to manifest. ie. It should be instant but nothing is happening.
Got an email at 5.30 saying it's all done, isp have activated it their end and a man has done a 'thing' at the exchange box.
No connection.
I've just spoken to customer support who say it is 'optimising' and should be working by midnight.
Can anybody explain this optimising as I dont understand it. Am I being fobbed off or is it a thing?
It seems like there is petrol in the tank, oil in the sump and a charged battery. They have turned the key, starter motor is whirring and now I'm waiting for a spark to manifest. ie. It should be instant but nothing is happening.
Edited by Adamxck on Thursday 2nd July 21:02
Just a thought, have you it connected up right? Assuming it's an upgrade from adsl, is there a fibre modem connected up or has the router got the modem built in/did they send you out a new one etc.? Was your socket changed and do you still have a microfilter plugged in that you don't need?
Well, midnight has been and gone and as expected, still no connection.
I'll try a 30 min power cycle but I don't hold out much hope.
It's connected as per the quick start guide.
It is an upgrade from adsl, yes. Same company. They sent out a new hub with filters and wires etc which have replaced the old ones.
I need the micro filter. Well, the book says I do.
I do have a dial tone and can make and receive calls.
I'll try a 30 min power cycle but I don't hold out much hope.
It's connected as per the quick start guide.
It is an upgrade from adsl, yes. Same company. They sent out a new hub with filters and wires etc which have replaced the old ones.
I need the micro filter. Well, the book says I do.
I do have a dial tone and can make and receive calls.
Edited by Adamxck on Friday 3rd July 06:52
Edited by Adamxck on Friday 3rd July 06:54
Does your mater socket have 2 ports on it one above the other? If so you do not need the filter you plug the router lead into the upper port .using the filter from the telephone port will not give you any broadband the hub diy leaflet does not cover having a service specific front plate as described above despite it being the correct faceplate .
It's Sky. I have one port. Nobody has installed anything new and I'm assured I have all of the correct stuff.
They are sending an engineer round tomorrow as they basically have no idea. They gave a reason but I suspect its more 'optimisation' b
ks again.
I hope it's an issue he's seen a few hundred times before and can fix without trying. However I have zero confidence in them at this point.
They are sending an engineer round tomorrow as they basically have no idea. They gave a reason but I suspect its more 'optimisation' b
ks again.I hope it's an issue he's seen a few hundred times before and can fix without trying. However I have zero confidence in them at this point.
jammy_basturd said:
Had the same problem. Apparently the guy at the exchange had screwed up his job.
Wouldn't surprise me if Sky schedule switchovers on days they know they can't get an engineer and just put up with problems like this.
He's on fibre so no exchange work was done .it sounds like a dodgy fibre port , optimisation only applies once the circuit is working if you have no sync it cannot optimise .Wouldn't surprise me if Sky schedule switchovers on days they know they can't get an engineer and just put up with problems like this.
megaphone said:
Who is the ISP (provider)? You should not need filters for VDSL. Have they sent you the correct modem/router? Has anyone (Openreach) been along to change the master socket?
Self install nowadays so in that scenario you use filters and the master socket stays as an nte5a with no openreach visit .bimsb6 said:
jammy_basturd said:
Had the same problem. Apparently the guy at the exchange had screwed up his job.
Wouldn't surprise me if Sky schedule switchovers on days they know they can't get an engineer and just put up with problems like this.
He's on fibre so no exchange work was done .it sounds like a dodgy fibre port , optimisation only applies once the circuit is working if you have no sync it cannot optimise .Wouldn't surprise me if Sky schedule switchovers on days they know they can't get an engineer and just put up with problems like this.
A contractor, paid on a job by job basis, with just 3 minutes to find our line in the green box unsurprisingly did it wrong. So in trying to save money, they've ended up having to pay a full time open reach engineer for an hour and a bit of his time, plus our compensation to sort it out.
Apparently it happens a lot.
Apparently it happens a lot.
Adamxck said:
A contractor, paid on a job by job basis, with just 3 minutes to find our line in the green box unsurprisingly did it wrong. So in trying to save money, they've ended up having to pay a full time open reach engineer for an hour and a bit of his time, plus our compensation to sort it out.
Apparently it happens a lot.
No no no they are wonderful hard workers the contractors us full timers are lazy bApparently it happens a lot.
ds taking the mick with the amount of time it takes to do a job ."BT management qoute" .megaphone said:
Who is the ISP (provider)? You should not need filters for VDSL. Have they sent you the correct modem/router? Has anyone (Openreach) been along to change the master socket?
Previously you would get an engineer visit and they would install an ssfp socket that had a built in filter. BT now supply diy fibre installs, you get a hub5 (has a built in modem) and if you don't already have an ssfp you need to use a standard filter just like you did with normal adsl.Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff