Nissan warranty claim idiots
Discussion
Wife's car lost air con from 100% to 0% in a flash, I pop bonnet and check the gas pressure - there is none. A quick Google tells me that the AC pipes can crack or snap near the compressor.
So we find the pipes cracked, a quick blast of air into the system confirms, so we book it in for warranty repair.
At the garage explain to the service guy...
Me, The pipes cracked on the air con system
Them, It might just need a regas
Me, No the pipes cracked
Them, well we do a re-gas first anyway that's £60 can't claim on warranty
Me, but the pipes f
ked, Jesus Christ
Them, well if the regas (£60) doesn't work we'll put some dye in to find the leak another £60 I can't claim back
Me, why not use your eyes?
Them, we need to use the dye to trace the leak
Me, FFS
Them, when it's fixed we'll regas it again for another £60 you can't claim back
Me, YAY. Wish I ripped the fking pipe off.
Worth going to Nissan UK about this?
So we find the pipes cracked, a quick blast of air into the system confirms, so we book it in for warranty repair.
At the garage explain to the service guy...
Me, The pipes cracked on the air con system
Them, It might just need a regas
Me, No the pipes cracked
Them, well we do a re-gas first anyway that's £60 can't claim on warranty
Me, but the pipes f
ked, Jesus ChristThem, well if the regas (£60) doesn't work we'll put some dye in to find the leak another £60 I can't claim back
Me, why not use your eyes?
Them, we need to use the dye to trace the leak
Me, FFS
Them, when it's fixed we'll regas it again for another £60 you can't claim back
Me, YAY. Wish I ripped the f
king pipe off. Worth going to Nissan UK about this?
Evanivitch said:
Yes.
That's a typical example of a tech following the step-by-step and using no initiative.
He didn't speak to a tech from the sounds of things, that's the issue!That's a typical example of a tech following the step-by-step and using no initiative.
The service advisers usually have ZERO mechanical knowledge and in this weather probably have a regas target to hit. Maybe try to speak to the Service manager instead. If they are genuinely cracked they shouldn't be able to regas the system anyway, and legally speaking knowingly releasing A/C gas is a big no-no.
Wife's picked the car up, they've re gassed it and told her to bring it back for leak checking another day ffs.
I don't imagine it lasting more than 12hrs.
They also said the cars never been serviced as the service light was flashing but had to back pedal a bit when my wife told them that they'd carried out the servicing and not bothered resetting anything.
Morons.
I don't imagine it lasting more than 12hrs.
They also said the cars never been serviced as the service light was flashing but had to back pedal a bit when my wife told them that they'd carried out the servicing and not bothered resetting anything.
Morons.
masermartin said:
TooMany2cvs said:
I wonder exactly how far "much further away" is, for the vast majority of the UK population...?
Far enough away to be awkward.TooMany2cvs said:
But almost certainly less awkward than dealing with "morons" repeatedly over something simple that they can't get right...?
Almost certainly? Really?ETA: So I rock up at the local dealer at 08:00. I hand over the car. I get dropped at my office by 09:00 (by car or minibus or however they do it). I ring them up at 4pm, because inevitably they haven't called to tell me it's ready (this applies to every single main dealer I have ever dealt with) and they arrange to send someone to pick me up. I then have my car back. It's not fixed, but I have it back.
Alternatively, I leave home 40 minutes earlier to battle the traffic to get to the dealer in the next major town (for me, let's say that's Winchester, or Newbury, or Reading - no idea for the OP). I have to arrange a courtesy car, which means it's taken another week to get the car into the dealer at a time when they "have one available, sir". At least one in four visits, the courtesy car won't be available when I get there, despite having booked it specifically, and waited for the privilege. Or, I can get the train, so I get dropped at the station at their convenience, usually getting on for 08:45 by the time they've done the paperwork and woken up the bloke who does the lifts. I have to get the train to Basingstoke, and walk 20 mins to the office. Even getting to a dealer that opens at 08:00, I'm pushing it to get into work for 9:30am. I then have to leave earlier from work to get to them by 6pm with enough time to spare to do the paperwork and point out where they haven't fixed the issue properly, and book the next visit.
Edited by masermartin on Friday 3rd July 17:38
ging84 said:
I believe if they irresponsibly regas a system with an obvious leak they are actually committing an offense under environmental health laws
They are meant to pressure test it, especially if it is fully discharged.
The system won't gas without doing a leak test first. The issue is the leak test is usually under vacuum, so it can 'suck' splits and cracks together and then pass, but will later leak when under pressure.They are meant to pressure test it, especially if it is fully discharged.
OP could report them for irresponsibly re gassing when he had categorically told them the pipes were broken. Would be interesting to see if a complaint went anywhere.
masermartin said:
Almost certainly? Really?
ETA: So I rock up at the local dealer at 08:00. I hand over the car. I get dropped at my office by 09:00 (by car or minibus or however they do it). I ring them up at 4pm, because inevitably they haven't called to tell me it's ready (this applies to every single main dealer I have ever dealt with) and they arrange to send someone to pick me up. I then have my car back. It's not fixed, but I have it back.
Alternatively, I leave home 40 minutes earlier to battle the traffic to get to the dealer in the next major town (for me, let's say that's Winchester, or Newbury, or Reading - no idea for the OP). I have to arrange a courtesy car, which means it's taken another week to get the car into the dealer at a time when they "have one available, sir". At least one in four visits, the courtesy car won't be available when I get there, despite having booked it specifically, and waited for the privilege. Or, I can get the train, so I get dropped at the station at their convenience, usually getting on for 08:45 by the time they've done the paperwork and woken up the bloke who does the lifts. I have to get the train to Basingstoke, and walk 20 mins to the office. Even getting to a dealer that opens at 08:00, I'm pushing it to get into work for 9:30am. I then have to leave earlier from work to get to them by 6pm with enough time to spare to do the paperwork and point out where they haven't fixed the issue properly, and book the next visit.
So what level of muppetry and moronic "service" would be required before you would use a different dealer? Or would you just put up with almost ANYTHING (at north of £100/hr) until the lease was up, then just change brand?ETA: So I rock up at the local dealer at 08:00. I hand over the car. I get dropped at my office by 09:00 (by car or minibus or however they do it). I ring them up at 4pm, because inevitably they haven't called to tell me it's ready (this applies to every single main dealer I have ever dealt with) and they arrange to send someone to pick me up. I then have my car back. It's not fixed, but I have it back.
Alternatively, I leave home 40 minutes earlier to battle the traffic to get to the dealer in the next major town (for me, let's say that's Winchester, or Newbury, or Reading - no idea for the OP). I have to arrange a courtesy car, which means it's taken another week to get the car into the dealer at a time when they "have one available, sir". At least one in four visits, the courtesy car won't be available when I get there, despite having booked it specifically, and waited for the privilege. Or, I can get the train, so I get dropped at the station at their convenience, usually getting on for 08:45 by the time they've done the paperwork and woken up the bloke who does the lifts. I have to get the train to Basingstoke, and walk 20 mins to the office. Even getting to a dealer that opens at 08:00, I'm pushing it to get into work for 9:30am. I then have to leave earlier from work to get to them by 6pm with enough time to spare to do the paperwork and point out where they haven't fixed the issue properly, and book the next visit.
TooMany2cvs said:
masermartin said:
Almost certainly? Really?
ETA: So I rock up at the local dealer at 08:00. I hand over the car. I get dropped at my office by 09:00 (by car or minibus or however they do it). I ring them up at 4pm, because inevitably they haven't called to tell me it's ready (this applies to every single main dealer I have ever dealt with) and they arrange to send someone to pick me up. I then have my car back. It's not fixed, but I have it back.
Alternatively, I leave home 40 minutes earlier to battle the traffic to get to the dealer in the next major town (for me, let's say that's Winchester, or Newbury, or Reading - no idea for the OP). I have to arrange a courtesy car, which means it's taken another week to get the car into the dealer at a time when they "have one available, sir". At least one in four visits, the courtesy car won't be available when I get there, despite having booked it specifically, and waited for the privilege. Or, I can get the train, so I get dropped at the station at their convenience, usually getting on for 08:45 by the time they've done the paperwork and woken up the bloke who does the lifts. I have to get the train to Basingstoke, and walk 20 mins to the office. Even getting to a dealer that opens at 08:00, I'm pushing it to get into work for 9:30am. I then have to leave earlier from work to get to them by 6pm with enough time to spare to do the paperwork and point out where they haven't fixed the issue properly, and book the next visit.
So what level of muppetry and moronic "service" would be required before you would use a different dealer? Or would you just put up with almost ANYTHING (at north of £100/hr) until the lease was up, then just change brand?ETA: So I rock up at the local dealer at 08:00. I hand over the car. I get dropped at my office by 09:00 (by car or minibus or however they do it). I ring them up at 4pm, because inevitably they haven't called to tell me it's ready (this applies to every single main dealer I have ever dealt with) and they arrange to send someone to pick me up. I then have my car back. It's not fixed, but I have it back.
Alternatively, I leave home 40 minutes earlier to battle the traffic to get to the dealer in the next major town (for me, let's say that's Winchester, or Newbury, or Reading - no idea for the OP). I have to arrange a courtesy car, which means it's taken another week to get the car into the dealer at a time when they "have one available, sir". At least one in four visits, the courtesy car won't be available when I get there, despite having booked it specifically, and waited for the privilege. Or, I can get the train, so I get dropped at the station at their convenience, usually getting on for 08:45 by the time they've done the paperwork and woken up the bloke who does the lifts. I have to get the train to Basingstoke, and walk 20 mins to the office. Even getting to a dealer that opens at 08:00, I'm pushing it to get into work for 9:30am. I then have to leave earlier from work to get to them by 6pm with enough time to spare to do the paperwork and point out where they haven't fixed the issue properly, and book the next visit.
Hmm. It seems I've underestimated how intricate air con is. I think it's something we can all take for granted these days.
Mine hasn't worked on my e46 since I've had it (3yrs), but I'm more of a windows down type of person anyway. Had some female company recently for a trip to Cornwall from the Midlands, so I thought I'd better get it looked at. Had it re gassed and cleaned out and it was great on the trip down there. On returning though, nothing. All gone.
A trip to a specialist is in order I think.
I don't have a clue how it works tbh, but I think the horse has bolted...
Oops, just realised I've posted a tad off-topic. Air-con is in my conscious now....
Mine hasn't worked on my e46 since I've had it (3yrs), but I'm more of a windows down type of person anyway. Had some female company recently for a trip to Cornwall from the Midlands, so I thought I'd better get it looked at. Had it re gassed and cleaned out and it was great on the trip down there. On returning though, nothing. All gone.
A trip to a specialist is in order I think.
I don't have a clue how it works tbh, but I think the horse has bolted...
Oops, just realised I've posted a tad off-topic. Air-con is in my conscious now....
Edited by Baz Tench on Friday 3rd July 20:22
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