Car wrongly registered now valuation problems.

Car wrongly registered now valuation problems.

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bigdavy

Original Poster:

1,079 posts

206 months

Sunday 26th July 2015
quotequote all
We bought a new Skoda Citigo sport just under 2 years ago, when the V5 arrived we noticed it said the car was an SE model, not a sport. After discussion with dealer & Skoda UK, letters were sent from both to the dvla and V5 was 'corrected' to say sport model.
I've been to dealer to ask about upgrading to an Octavia and was given shockingly low trade in value. To be brief, it turns out the car is still regarded as an SE on insurance / hpi / trade value sites, hence the lower valuation.
So, advice required from learned friends here on ph, the dealer is trying to pacify me with an increased offer however we have another 2 of these cars in the family which are the in the same situation.
Therefore I think the whole issue needs addressed properly now rather than me just getting an acceptable deal for one car, then facing the same battle another twice later down the road.
At new there was around a £1400 difference between an SE and Sport, I reckon the difference now is around £1000, maybe a touch more.
To be fair I do have a good relationship with the dealer and they probably expect a flow of future sales from our family, so fair to say this probably puts me in a very good position.
So, advice sought from ph, how do you view the situation and how would you proceed?
We clearly haven't done anything wrong but now stand to lose financially on 3 cars, the more i think about it the more wound up i get!

anothernameitist

1,500 posts

134 months

Sunday 26th July 2015
quotequote all
Why not try another dealer in the Skoda net work.

Maybe worth going and looking at VW or SEAT and see what they value your car as a PX too

bigdavy

Original Poster:

1,079 posts

206 months

Sunday 26th July 2015
quotequote all
I've had another couple of values which quite frankly were worse as non skoda dealers. The problem is the car being valued as an se not a sport. Big difference between the two.
Wherever I go it's going to be the same problem.

elanfan

5,516 posts

226 months

Sunday 26th July 2015
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Surely this is a major issue for Skoda UK or the wider VAG group. This is quite obviously a wider issue if you alone know of 3 cars with the same problem. This needs to be raised at Managing Director level and steps taken to correct the V5 for all of them. Think I'd be getting emails to him and perhaps tweeting or face booking the issue. If it starts to give a poor impression of the brand they should jump on it pretty quickly.

bigdavy

Original Poster:

1,079 posts

206 months

Sunday 26th July 2015
quotequote all
elanfan - yes and no. All involved thought the issue was resolved when dvla corrected the v5, which technically is correct. Its came up again as we've tried to get a trade in value.
I think its going to be very difficult to get all the insurance / hpi/ trade value sites to change their systems, this is where the problem now lies. I plan to speak to dealer principal it will be interesting to hear their response I think. Not quite sure how to proceed if they can't / won't help.

MitchT

15,788 posts

208 months

Sunday 26th July 2015
quotequote all
Can't help with the main issue but you may want to make sure that these vehicles are correctly insured. I can see this being used as a 'get out of jail free' card by your insurer should you need to make a claim.

davepoth

29,395 posts

198 months

Sunday 26th July 2015
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Is it the same dealer by any chance? A very suspicious person might think they were trying to scam you...

Mandat

3,879 posts

237 months

Monday 27th July 2015
quotequote all
bigdavy said:
I've had another couple of values which quite frankly were worse as non skoda dealers. The problem is the car being valued as an se not a sport. Big difference between the two.
Wherever I go it's going to be the same problem.
Irrespective of the V5 discrepancy, won't the dealer give you the true trade in value (based on the sport model) for this and the other 2 cars, when the time comes to trade in?

All that jazz

7,632 posts

145 months

Monday 27th July 2015
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Mandat said:
bigdavy said:
I've had another couple of values which quite frankly were worse as non skoda dealers. The problem is the car being valued as an se not a sport. Big difference between the two.
Wherever I go it's going to be the same problem.
Irrespective of the V5 discrepancy, won't the dealer give you the true trade in value (based on the sport model) for this and the other 2 cars, when the time comes to trade in?
I reckon they probably already are but the OP is trying to use the "SE" issue as justification for their low ball offer.

The OP should just flog it privately. Problem over.

voyds9

8,488 posts

282 months

Monday 27th July 2015
quotequote all
As it comes up as an SE on the database has your insurance been cheaper.

andyalan10

402 posts

136 months

Monday 27th July 2015
quotequote all
Well on Autotrader 2013/13 SEs seem to start at £5800-5900 ignoring the Cat Cs. Sports seem to start at about £6000, what numbers are you using to get your £1000 difference?

I also see that Skoda will currently charge you £2500 for a Monte Carlo over the base Citigo which seems to offer alloy wheels and spoilers...

Andy

bigdavy

Original Poster:

1,079 posts

206 months

Monday 27th July 2015
quotequote all
Mandat said:
Irrespective of the V5 discrepancy, won't the dealer give you the true trade in value (based on the sport model) for this and the other 2 cars, when the time comes to trade in?
Yes this could work if I'm happy to ignore the issue. However if we want to replace any with a non skoda, the issue will stand and we'll lose money. Doesn't matter how I try and explain it to other dealers they will go with the trade price in front of them.

bigdavy

Original Poster:

1,079 posts

206 months

Monday 27th July 2015
quotequote all
All that jazz said:
I reckon they probably already are but the OP is trying to use the "SE" issue as justification for their low ball offer.

The OP should just flog it privately. Problem over.
Rubbish, see above. If we go elsewhere it's a problem.
As for selling myself, don't want to, don't need the grief,plus anyone on the ball doing an hpi will come across the issue then it's a problem then too.

bigdavy

Original Poster:

1,079 posts

206 months

Monday 27th July 2015
quotequote all
andyalan10 said:
Well on Autotrader 2013/13 SEs seem to start at £5800-5900 ignoring the Cat Cs. Sports seem to start at about £6000, what numbers are you using to get your £1000 difference?

I also see that Skoda will currently charge you £2500 for a Monte Carlo over the base Citigo which seems to offer alloy wheels and spoilers...

Andy
I'm not getting into an argument over autotrader prices. The se is 2 levels below the sport plus ours are 5dr so worth a bit more again. Dealer agrees there is easily a grand of a difference. As for the Base v monte, there are quite a few differences.

bigdavy

Original Poster:

1,079 posts

206 months

Monday 27th July 2015
quotequote all
Having slept on it I think a discussion with skoda UK is probably in order as I'm sure it will come back to how they registered them with dvla.

maybe someday

164 posts

145 months

Monday 27th July 2015
quotequote all
Was going suggest exactly what you have mentioned by speaking directly to Skoda UK. It sounds like you are a consistent customer and have a good relationship with the local dealer so if they feel that they can't budge on what they're offering (have you spoken to the head of sales there?) then an approach to Skoda UK in my opinion, is the best way forward. smile

Vaud

50,289 posts

154 months

Monday 27th July 2015
quotequote all
MitchT said:
Can't help with the main issue but you may want to make sure that these vehicles are correctly insured. I can see this being used as a 'get out of jail free' card by your insurer should you need to make a claim.
No. As I understand it the worst case would be paying the difference in policy.

btcc123

1,243 posts

146 months

Monday 27th July 2015
quotequote all
If you are part exchanging at the Skoda garage it does not matter what the insurance / hpi / trade value sites say the car is worth as you,the salesman know and the V5 says it is a sport and will give you a correct PX figure.You may think the figure is low but perhaps it is the correct figure for what the car is worth and you could check this by comparing with a couple of other Skoda dealers.

After your problems that the dealer is aware of they should be bending over backwards to do the best deal to keep you as a valued customer.

What are the other two cars you have and the issues with them.

anonymous-user

53 months

Monday 27th July 2015
quotequote all
This appears to my perhaps untutored eye to be the epitome of a non problem. The car is what it is. A dealer can see what it is. Presumably you have a paper trail from Skoda and/or DVLA to confirm what it is. Just negotiate!

All that jazz

7,632 posts

145 months

Monday 27th July 2015
quotequote all
Breadvan72 said:
This appears to my perhaps untutored eye to be the epitome of a non problem. The car is what it is. A dealer can see what it is. Presumably you have a paper trail from Skoda and/or DVLA to confirm what it is. Just negotiate!
This. Even if it showed Sport in Parkers/Glasses the dealer would still be offering you the same p/x price. complaining to Skoda UK/DVLA/your mum etc is not going to change this fact. It's a Skoda : it's worth buttons - deal with it.