New phone delivery charges?

[truck71]

About to renew a contract and the cheeky bstds want to charge me for delivering my new phone, is this common practice or shall I tell them to do one?

[Man-At-Arms]

tell them you can collect it at your local store

[truck71]

Man-At-Arms said:

tell them you can collect it at your local store

Yep did that, said they couldn't do it.

[soad]

More than a fiver?

[LordGrover]

Thank them for their kind offer and take your number/business elsewhere.
Either they'll drop the charge or you get to negotiate a better deal with another supplier.

[ecsrobin]

What company is this? I'm just about to be in the market for a new phone.

[truck71]

Orange, wanted six and a half quid. Having had a new phone every 18mths or so for the last 20 years this was the first time they wanted to charge for delivery. They haven't moved on the deal either (seems pretty good though so maybe I'm looking for something that isn't there).

[tfin]

Seems a bit odd, I've had a few phones delivered from tesco mobile and vodafone and they were all free special delivery.

[Gren]

Been charged by Vodafone before. Not had one from them in the past 3 years though

[DUMBO100]

Orange have become diabolical since they joined with EE. I've been with them 15 years but I can't stand their shoddy customer service anymore.

[truck71]

DUMBO100 said:

Orange have become diabolical since they joined with EE. I've been with them 15 years but I can't stand their shoddy customer service anymore.

Yeah, just spoken to all the competition and they were all more helpful than Orange (EE). However I can get a significantly better deal with them than any of the others even if it means sucking up the delivery charge. Looks like I'm going to stick.

[LordGrover]

Try asking them for your PAC number and threaten to leave?
You don't have to follow through on the threat if it fails.

[truck71]

LordGrover said:

Try asking them for your PAC number and threaten to leave?
You don't have to follow through on the threat if it fails.

Yep, that sounds like the last option to squeeze any last value from the deal.

[Foliage]

Im an EE customer, not had my phone that long, I had to pay delivery but they knocked it off my first bill. I didn't even ask, id have been happy to pay delivery to make sure I got it safely and on time.

[Dodsy]

Thats odd - I just upgraded one of my phones, it was on Tmobile but the new deal is with EE. Free delivery or collect from my local store.