BT Complaints Procedure
Discussion
Hello,
Long story, issues with BT yet again, I am seriously fed up with them, they fix one problem and create two new ones, the standard frontline staff cannot deal with the complicated mess they have created and never call me back, they tell me the problem needs to be investigated and then never call me back.
I have exhausted their chat and phone system and get nowhere, I have filed an official complaint 20 days ago and haven't heard anything back, what can I do to wake them up and get somebody with a bit more authority & common sense to get involved?
Any help is greatly appreciated, thanks!
Long story, issues with BT yet again, I am seriously fed up with them, they fix one problem and create two new ones, the standard frontline staff cannot deal with the complicated mess they have created and never call me back, they tell me the problem needs to be investigated and then never call me back.
I have exhausted their chat and phone system and get nowhere, I have filed an official complaint 20 days ago and haven't heard anything back, what can I do to wake them up and get somebody with a bit more authority & common sense to get involved?
Any help is greatly appreciated, thanks!
I've had major problems with BT myself. Mainly the new BT Cloud system. Imagine 20% of your Customers not being able to call your main office landline number! Well that was what I had, and it took them 2 months to fix. Their Customer service is abysmal!
I really, really pushed for compensation which did finally get agreed last Friday. If by any chance it's for their Cloud service then let me know and i'll give you the contact details of the Senior Manager I dealt with.
Regardless I hope you get it sorted.
I really, really pushed for compensation which did finally get agreed last Friday. If by any chance it's for their Cloud service then let me know and i'll give you the contact details of the Senior Manager I dealt with.
Regardless I hope you get it sorted.
I've had major problems with BT myself. Mainly the new BT Cloud system. Imagine 20% of your Customers not being able to call your main office landline number! Well that was what I had, and it took them 2 months to fix. Their Customer service is abysmal!
I really, really pushed for compensation which did finally get agreed last Friday. If by any chance it's for their Cloud service then let me know and i'll give you the contact details of the Senior Manager I dealt with.
Regardless I hope you get it sorted.
I really, really pushed for compensation which did finally get agreed last Friday. If by any chance it's for their Cloud service then let me know and i'll give you the contact details of the Senior Manager I dealt with.
Regardless I hope you get it sorted.
Edited by KarlS on Tuesday 28th July 12:55
Raise with Ofcom. They have 8 weeks from date of official complaint to resolve your issue. If not, then you can escalate through the Alternative Dispute Resolution service. This makes it more important that you have an official complaint and the associated ref number.
http://consumers.ofcom.org.uk/phone/problems-and-c...
I had this with BT and whilst they claimed they raised a complaint they actually hadn't...
http://consumers.ofcom.org.uk/phone/problems-and-c...
I had this with BT and whilst they claimed they raised a complaint they actually hadn't...
Good luck
After they didn't show up for a fibre installation i had a garbled answerphone message from India i couldn't understand, 2 website help tickets ignored and then a recorded letter i sent not replied to.
Luckily i still got £110 cash back through a work scheme even though they never bothered to chase up the installation
After they didn't show up for a fibre installation i had a garbled answerphone message from India i couldn't understand, 2 website help tickets ignored and then a recorded letter i sent not replied to.
Luckily i still got £110 cash back through a work scheme even though they never bothered to chase up the installation
Twitter Twitter Twitter. They responded to me instantly with a UK number and appointment soon after.
My phone/internet cuts out when it rains - they dont seem to accept it is something to do with the line outside as I told them it doesnt rain much inside my house.
Ultimately though they never fixed the problem for me and I left them this month to go to Virgin (cable so no phone line). f
k BT they are a shower of st.
My phone/internet cuts out when it rains - they dont seem to accept it is something to do with the line outside as I told them it doesnt rain much inside my house.
Ultimately though they never fixed the problem for me and I left them this month to go to Virgin (cable so no phone line). f
k BT they are a shower of st.Edited by p1stonhead on Thursday 30th July 08:41
surveyor said:
BT Group
Mr Gavin Patterson Chief Executive
Email gavin.e.patterson@bt.com
This.
Surveyor is correct.Mr Gavin Patterson Chief Executive
Email gavin.e.patterson@bt.com
This.
This got me very fast resolution after hours of pointless conversations with first and second line customer services calls when they messed up merging of two accounts.
A years free subscription as compensation as well, even though I didn't ask for any.
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