Not Happy with Decorator

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forest07

Original Poster:

669 posts

205 months

Friday 28th August 2015
quotequote all
Just had a decorator in to repaint our external paintwork. To say I'm not happy is an understatement

The external doors were blue and we wanted a colour change. They were undercoated over a week ago and glossed last Monday. I had suspicion about the preparation and was told everything would be fine.

Just rubbed my fingers on part of one door. I might be better doing it myself, any suggestions.

Davey S2

13,096 posts

254 months

Friday 28th August 2015
quotequote all
Have you paid him yet?

forest07

Original Poster:

669 posts

205 months

Friday 28th August 2015
quotequote all
Davey S2 said:
Have you paid him yet?
Unfortunately I have!

zedx19

2,745 posts

140 months

Friday 28th August 2015
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If you've spoken with the tradesman and he's refused to rectify the work, small claims court.

Zoon

6,701 posts

121 months

Friday 28th August 2015
quotequote all
forest07 said:
Just had a decorator in to repaint our external paintwork. To say I'm not happy is an understatement

The external doors were blue and we wanted a colour change. They were undercoated over a week ago and glossed last Monday. I had suspicion about the preparation and was told everything would be fine.

Just rubbed my fingers on part of one door. I might be better doing it myself, any suggestions.
Are your fingers made of concrete?

The scrape on the left hand side looks like it's been done with something considerably harder than human skin.

shtu

3,454 posts

146 months

Friday 28th August 2015
quotequote all
I don't know if "rubbed" is the right word there, but hey.

From what little there is to see, I'm not sure they have keyed the original (blue) gloss properly. Still shiny = not keyed.

forest07

Original Poster:

669 posts

205 months

Friday 28th August 2015
quotequote all
He's coming round tomorrow, his first suggestion to my partner was it may need another coat!!

I've lost confidence in him. In my opinion the whole lot needs removing and repainting, it's jus how far should it be taken back. Should I have the existing blue coat removed.

Another photo looks to me as there's to much paint applied in one coat.

227bhp

10,203 posts

128 months

Friday 28th August 2015
quotequote all
forest07 said:
Just had a decorator in to repaint our external paintwork. To say I'm not happy is an understatement

The external doors were blue and we wanted a colour change. They were undercoated over a week ago and glossed last Monday. I had suspicion about the preparation and was told everything would be fine.

Just scraped a brick across part of one door. I might be better doing it myself, any suggestions.
EFA.
The paint hasn't even had time to harden in 4 days rofl

forest07

Original Poster:

669 posts

205 months

Friday 28th August 2015
quotequote all
Zoon said:
Are your fingers made of concrete?

The scrape on the left hand side looks like it's been done with something considerably harder than human skin.
Ok I used my finger nail, no scrapers or screwdrivers.

forest07

Original Poster:

669 posts

205 months

Friday 28th August 2015
quotequote all
227bhp said:
forest07 said:
Just had a decorator in to repaint our external paintwork. To say I'm not happy is an understatement

The external doors were blue and we wanted a colour change. They were undercoated over a week ago and glossed last Monday. I had suspicion about the preparation and was told everything would be fine.

Just scraped across part of one door. I might be better doing it myself, any suggestions.
EFA.
The paint hasn't even had time to harden in 4 days rofl
I doubt its was ever going to adhere to the existing gloss however long it's left!

JungleJim

2,336 posts

212 months

Friday 28th August 2015
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i'd be very upset if my own work turned out like that, let alone paying for it!

bobtail4x4

3,716 posts

109 months

Friday 28th August 2015
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and its pickled, something has reacted between the two paints,

it all needs to come off.

spats

838 posts

155 months

Friday 28th August 2015
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forest07 said:
Another photo looks to me as there's to much paint applied in one coat.
Even I wouldn't accept that finish if I did it myself!

A pro should be ashamed of that.

shtu

3,454 posts

146 months

Friday 28th August 2015
quotequote all
forest07 said:
He's coming round tomorrow, his first suggestion to my partner was it may need another coat!!

I've lost confidence in him. In my opinion the whole lot needs removing and repainting, it's jus how far should it be taken back. Should I have the existing blue coat removed.

Another photo looks to me as there's to much paint applied in one coat.
That is a rubbish job right there. He's applied FAR too much paint, and hasn't prepped the surface properly. It's perfectly possible to fill and prep imperfections like those screw holes on the drip bar so that they can't be seen. And it's not difficult.

However, scraping at recent paint with your fingernail will remove it - even though it's touchdry it's still very soft and easily damaged. It takes weeks to harden fully.

You don't necessarily need to remove all paint, you need to get back to a sound surface, and prepare that properly, which in this case probably means removing what he just applied.

Edit - he's also not filled the existing cracks in the door. I doubt this is a professional decorator, they know that the paint won't fill\cover problems like that. I'd play it as "I could see the crack in the paint already..."

Double edit - and tell them to use a tack rag next time, the amount of dust in that finish is disgraceful.

Edited by shtu on Friday 28th August 15:11

V8RX7

26,859 posts

263 months

Friday 28th August 2015
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Red paint is a pain but he's put it on too thick.

He hasn't sanded the blue.

Now you'll have to burn it off because the thick red will take weeks to dry enough to sand.

Alucidnation

16,810 posts

170 months

Friday 28th August 2015
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So, how much did he charge?

Did you ask him to just "freshen it up' cheap?

roofer

5,136 posts

211 months

Friday 28th August 2015
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Alucidnation said:
So, how much did he charge?

Did you ask him to just "freshen it up' cheap?
Indeed, thee gets what thee pays for, and that's about a fivers worth.

T5R+

1,225 posts

209 months

Friday 28th August 2015
quotequote all
Struggling to see the preparation work - what colour undercoat did he use.

In any event would expect 2 coats with possibly a slight "sand" in between for adhesion and exterior longevity.


forest07

Original Poster:

669 posts

205 months

Friday 28th August 2015
quotequote all
Alucidnation said:
So, how much did he charge?

Did you ask him to just "freshen it up' cheap?
Just short of £500 this included some other work. Quote was mid price compared with two others.

forest07

Original Poster:

669 posts

205 months

Friday 28th August 2015
quotequote all
T5R+ said:
Struggling to see the preparation work - what colour undercoat did he use.

In any event would expect 2 coats with possibly a slight "sand" in between for adhesion and exterior longevity.
The undercoat is grey, just need to get them to accept that little prep was done on the existing paintwork!