Cannot return faulty item
Discussion
On 17th June I ordered a backpack picnic set for £48 from a very very large and well known on line retailer (not eBay). It was delivered on 19th June, and I was happy.
I didn't use it until July and all was good and enjoyable.
I used it for the second time about a week ago. After use I discovered one of the straps was coming loose at the top/stitching coming undone.
I have today logged into my account to see about returning this product. It tells me:
"This item is no longer eligible for return. The return window closed on 19 Jul 2015."
In the return policy, it says:
"For some products sold directly by xxxxxx.co.uk, if they're covered under a manufacturer's warranty, you may have the option of having them repaired by a third-party repair service provider who is authorised by manufacturers to repair their products. If your item is eligible for repair, you'll be offered this as an option in the Returns Support Centre and you'll be able to send the item directly to the third-party repairer."
This option is not offered.
So, are they telling me to foxtrot oscar? I paid nearly £50 for something used twice which has failed within three months. Surely this isn't right?
Thanks.
I didn't use it until July and all was good and enjoyable.
I used it for the second time about a week ago. After use I discovered one of the straps was coming loose at the top/stitching coming undone.
I have today logged into my account to see about returning this product. It tells me:
"This item is no longer eligible for return. The return window closed on 19 Jul 2015."
In the return policy, it says:
"For some products sold directly by xxxxxx.co.uk, if they're covered under a manufacturer's warranty, you may have the option of having them repaired by a third-party repair service provider who is authorised by manufacturers to repair their products. If your item is eligible for repair, you'll be offered this as an option in the Returns Support Centre and you'll be able to send the item directly to the third-party repairer."
This option is not offered.
So, are they telling me to foxtrot oscar? I paid nearly £50 for something used twice which has failed within three months. Surely this isn't right?
Thanks.
JumboBeef said:
Pistonheads: sewing matters.
It will take you no time to fix it. Or you can spend a lot longer sending emails and calling. Amazon will probably take it back eventually. But it will be a faff. I think you have decided now Summer is over you no longer want it, and you are kicking up a fuss to get it taken back. I use Tesco/Sainsburys as lending libraries for ps4 games I want to try... So I'm not going to hold that against you. But say it for what it is.
Look at it this way... at least you now know the flaws with this particular item - some strong thread will make it better than new.
If you send it back and get another - after hours of emails and post office faff and general annoyance - and the replacement may have the same problem - or perfect stitching and dodgy zips!
At least yours has no problems on the zip front!
Looks like it had to carry too much weight than it was made for - but strong thread will rebuild it - better.
If you want a job done well...
If you send it back and get another - after hours of emails and post office faff and general annoyance - and the replacement may have the same problem - or perfect stitching and dodgy zips!
At least yours has no problems on the zip front!
Looks like it had to carry too much weight than it was made for - but strong thread will rebuild it - better.
If you want a job done well...
footnote said:
Look at it this way... at least you now know the flaws with this particular item - some strong thread will make it better than new.
If you send it back and get another - after hours of emails and post office faff and general annoyance - and the replacement may have the same problem - or perfect stitching and dodgy zips!
At least yours has no problems on the zip front!
Looks like it had to carry too much weight than it was made for - but strong thread will rebuild it - better.
If you want a job done well...
Yup, just think of it as an upgrade If you send it back and get another - after hours of emails and post office faff and general annoyance - and the replacement may have the same problem - or perfect stitching and dodgy zips!
At least yours has no problems on the zip front!
Looks like it had to carry too much weight than it was made for - but strong thread will rebuild it - better.
If you want a job done well...
JumboBeef said:
On 17th June I ordered a backpack picnic set for £48 from a very very large and well known on line retailer (not eBay).
In the return policy, it says:
"For some products sold directly by xxxxxx.co.uk, if they're covered under a manufacturer's warranty, you may have the option of having them repaired by a third-party repair service provider who is authorised by manufacturers to repair their products. If your item is eligible for repair, you'll be offered this as an option in the Returns Support Centre and you'll be able to send the item directly to the third-party repairer."
This option is not offered.
Did you buy it FROM Amazon, or did you buy it from another retailer THROUGH Amazon?In the return policy, it says:
"For some products sold directly by xxxxxx.co.uk, if they're covered under a manufacturer's warranty, you may have the option of having them repaired by a third-party repair service provider who is authorised by manufacturers to repair their products. If your item is eligible for repair, you'll be offered this as an option in the Returns Support Centre and you'll be able to send the item directly to the third-party repairer."
This option is not offered.
Looks to me that you have put too many bottles of champagne in the picnic bag and instead of using both shoulder straps you have only used one and put too much strain on that particular strap.
I would have thought as you are a Paramedic it would be no problem to stitch it back together as you must be pretty handy with a needle.
I would have thought as you are a Paramedic it would be no problem to stitch it back together as you must be pretty handy with a needle.
Edited by btcc123 on Monday 31st August 12:38
I am trying to decide whether £50 is a lot for a picnic bag and am inclined to the view that whilst it might not have been cheapest its still not expensive. Reality is that these days it is difficult to get well made products as they are all made for the lowest price.
However I would try emailing the retailer to see what they say, once they have considered your email you'll know the options. I'd certainly be inclined to repair the existing item as then it will be strong enough. Any replacement won't be!
However I would try emailing the retailer to see what they say, once they have considered your email you'll know the options. I'd certainly be inclined to repair the existing item as then it will be strong enough. Any replacement won't be!
Had problems with a staple gun I had brought in May off Amazon I contacted them via their "chat" option, did it at 20:10 last Wednesday and the replacement was delivered the following day. No hassle and having looked at the transcript of the conversation (you get the option to have an email of the "chat") I never really explained the problem to them.
Can't fault that for service.
Can't fault that for service.
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