Calling all VirginMedia Customers

[JonRB]

StressedEric said:

All that jazz said:

Mb = Megabit.
MB = Megabyte.

Virgin's 100 "meg" service is 100 megabits per second (Mb/s) = 12.5 megabytes per second (MB/s).

Thanks, I wish everyone would use the same system.

People can't even agree on what a Megabyte is. These days it is 1,000,000 bytes (10^6) because it has been readjusted to the SI units (which, I have to say, actually makes sense). What we used to call a Megabyte (1,048,576 bytes or 2^20 bytes) is now called a Mebibyte with the suffix MiB.

See https://en.wikipedia.org/wiki/Megabyte for more info.

[br d]

Got mine coming Saturday. I have always used a different router, recently bouoght a new one for this upgrade. I can't for the life of me remember how you put the Virgin one into Modem only mode, anyone?

[supertouring]

Thanks op, booked for Monday week.

[NWMark]

Otispunkmeyer said:

few questions

1) will this boost UL because actually I find that to be the limiting factor a lot of times.

2) as my 100mbit service very rarely seems to operate at 100mbit and the latest superhub doesn't seem particularly brilliant with its WiFi speeds anyway.... will these improvements make it any better?

1. no upload is staying the same.
2. ie moved from superhub 1 to the new superhub 2ac (or 3 as people are calling it) and my wifi coverage is much better - especially the 5GHz signal - if your keeping the same hub it wont make any difference.

Upgraded on Tuesday here
before : 153Mb down - 11Mb Up
after : 211Mb down - 11.5Mb Up

[Dr Banjo]

br d said:

Got mine coming Saturday. I have always used a different router, recently bouoght a new one for this upgrade. I can't for the life of me remember how you put the Virgin one into Modem only mode, anyone?

Just log onto it as normal.. probably 192.168.0.1 .. its in setttings

Edited by Dr Banjo on Thursday 8th October 23:04

[born2bslow]

Having moved house in July to an area where Virgin isn't available (but is very tantalisingly close by) I can't begin to explain how disheartening moving from Virgin fibreoptic to B (loody) T (errible) based Sky broadband has been. Horrible just horrible. It's like going back to dial up ... My only hope is to campaign for neighbours to register here:

https://cablemystreet.virginmedia.com/#!/register#...

[All that jazz]

born2bslow said:

Having moved house in July to an area where Virgin isn't available (but is very tantalisingly close by) I can't begin to explain how disheartening moving from Virgin fibreoptic to B (loody) T (errible) based Sky broadband has been. Horrible just horrible. It's like going back to dial up ... My only hope is to campaign for neighbours to register here:

https://cablemystreet.virginmedia.com/#!/register#...

I have heard that if one adds additional requests after your own but input your neighbours' house numbers instead then it gives it higher priority as they see a greater potential custom. Could be a load of bks but maybe worth a shot.

[HTP99]

Well; I waited in all day yesterday and the bloody things wasn't delivered!!

[Foliage]

Dr Banjo said:

Just log onto it as normal.. probably 192.168.0.1 .. its in setttings

Edited by Dr Banjo on Thursday 8th October 23:04

default password is usually 'changeme'

[jesta1865]

Jobbo said:

I had no idea they were upgrading speeds again; thanks to this thread I ordered through the website last Thursday morning. I received an email confirmation with an order number that day but having not received any follow up with delivery confirmation I called them today. Turns out my order wasn't actually on the system so I've confirmed it by phone now. Worth checking if you are in the same position.

as mentioned earlier in the thread i have ordered mine, got emails.

the other night we were having some issues with stuff buffering etc, never had it before.

ran the online test and said we should reset the router to fix an issue it had found, online speed tests were only reporting 25mb.

came back up, speedtest.net 205mb

got an email last night to say it was on it's way.

fk me it was so fast it arrived before the email said it would, perhaps it's relativity making the timings funny

[shakotan]

parabolica said:

13m said:

Oakey said:

You may or may not be aware (because they've kept this rather quiet tbh) but free upgrades are now available to all who choose to opt in.

I.e., if you're on 100Mbit you get 150Mbit, if you're on 150Mbit you'll get 200Mbit.

What are you waiting for?

What is 200Mb like?

I get 2.5Mb.

I've gone from 195mb with VM to 2.5 (at best) with plusnet due to moving house and VM not serving the area. At least iPlayer and 4od work fine (with a bit of coaxing) but media downloads (films, music, apps etc) can be... painful. Need to look at upgrading.

Is that on PLusNet standard Broadband or on fibre?

[Jobbo]

I was a bit concerned about waiting in for my new router today - at 9.30am the Virgin website said that no tracking number had been allocated so I wasn't convinced they'd given it to the courier. But I called them, they gave me a tracking number and it's turned up. It's a Superhub 2, not 2ac, though either are an upgrade from my original Superhub. Speed is great - Speedtest gave consistent 157Mbps across servers all over the country.

Do you only get the 2ac if you're on the fastest broadband?

[callyman]

Registered for the 150-200 update Monday and the new superhub came friday, plugged in, phoned activation number and within 10 minutes did a speedtest on my mobile got 202 mb on the 5ghz, 103 on the 2ghz.


Very happy so far.

Love the fact the hub is dual band.

[All that jazz]

Jobbo said:

I was a bit concerned about waiting in for my new router today - at 9.30am the Virgin website said that no tracking number had been allocated so I wasn't convinced they'd given it to the courier. But I called them, they gave me a tracking number and it's turned up. It's a Superhub 2, not 2ac, though either are an upgrade from my original Superhub. Speed is great - Speedtest gave consistent 157Mbps across servers all over the country.

Do you only get the 2ac if you're on the fastest broadband?

I'm on the 50Mb service and have the 2ac. :shrug:

[Jobbo]

All that jazz said:

I'm on the 50Mb service and have the 2ac. :shrug:

Cheers, just seems like bad luck then. If it works I'm not worried.

[RemaL]

Just seen this and checked. up to 150mbps now


cheers for the heads up

to add also sorted out my mums account and she's gone from 30 to 70mbps

Edited by RemaL on Sunday 11th October 11:17

[TotalControl]

Currently on 50Mb and came from 30Mb 2 months ago. 70Mb service will be available sometime between January and March 2016.

[HTP99]

Well after waiting in all day Thursday for nothing to arrive; yesterday I had a text chat conversation with Pravin at Virgin, he couldn't find the order on the system even though I managed to quote an order number, a re-delivery has been scheduled for this Thursday and after a bit of toing and froing and Pravin initially insisting that he couldn't waive the £5.99 delivery, it is now being delivered FOC.

It appears this morning that my service is already running quicker; 80mb instead of 50mb 9even though I am on 152) over wifi on my tablet, so I can confidently assume that with the new router it should be even quicker.

[Jobbo]

Sounds like my experience of ordering online - despite having an order number, there was no record of it when I called up. Glad I phoned to check.

When your new router arrives, the instructions ask you to phone to activate it. Surely that's the moment at which your new faster speed is turned on? Mine certainly didn't get quicker until then.

[scottri]

They lost my order as well, despite having a confirmation email, bunch of muppets.