New caravan

[Pbbuz]

I ordered a new van at a show before Christmas paid the deposit with my card and I've now got my delivery date, all good until I've now been told I can't pay the balance with my credit card as they only accept bank transfer at least 48hr before collection. I've been fortunate enough to buy a couple of new vans over the years and paid the balance with my credit card as an extra bit of insurance and I'm not happy with them saying this is how they do it when 6 months ago a friend bought from the same dealership by paying in full with his card. Has anyone had similar experience or am I being a bit paranoid I don't want to transfer the money and find they have gone out of business. Thanks

[ColinM50]

Sounds like a dodgy dealer about to go bust? I wouldn't do it. Threaten them with cancellation. They accepted your deposit on CC, should accept the balance the same way.

[Rosscow]

Pbbuz said:

I ordered a new van at a show before Christmas paid the deposit with my card and I've now got my delivery date, all good until I've now been told I can't pay the balance with my credit card as they only accept bank transfer at least 48hr before collection. I've been fortunate enough to buy a couple of new vans over the years and paid the balance with my credit card as an extra bit of insurance and I'm not happy with them saying this is how they do it when 6 months ago a friend bought from the same dealership by paying in full with his card. Has anyone had similar experience or am I being a bit paranoid I don't want to transfer the money and find they have gone out of business. Thanks

Probably because they can no longer by law charge people for using a credit card.

They're probably being charged something like 1.79% by the bank to accept credit card payments. On a £18k (guess) transaction that costs them £322.00.

[Rosscow]

ColinM50 said:

Sounds like a dodgy dealer about to go bust? I wouldn't do it. Threaten them with cancellation. They accepted your deposit on CC, should accept the balance the same way.

You can't do that I'm afraid! They can legally refuse to take a credit card payment, they don't have to accept them.

[Jonboy_t]

If you intend to clear the balance straight away, could you do a cash advance on your CC? Not sure if you get the same protection or even if there’s a charge for that now (haven’t done it in years), but could be worth a look?

[Wacky Racer]

Rosscow said:

Pbbuz said:

I ordered a new van at a show before Christmas paid the deposit with my card and I've now got my delivery date, all good until I've now been told I can't pay the balance with my credit card as they only accept bank transfer at least 48hr before collection. I've been fortunate enough to buy a couple of new vans over the years and paid the balance with my credit card as an extra bit of insurance and I'm not happy with them saying this is how they do it when 6 months ago a friend bought from the same dealership by paying in full with his card. Has anyone had similar experience or am I being a bit paranoid I don't want to transfer the money and find they have gone out of business. Thanks

Probably because they can no longer by law charge people for using a credit card.

They're probably being charged something like 1.79% by the bank to accept credit card payments. On a £18k (guess) transaction that costs them £322.00.

This.

That would be a big chunk of their profit margin.

Most car dealers won't take credit cards other than for small deposits.

If new, the van would be covered by makers warranty anyhow.

[troika]

Just pay for it on your debit card when you pick it up, once you have inspected and completed the paperwork. This is what I did with my California, couldn’t be simpler.

[AyBee]

Rosscow said:

Probably because they can no longer by law charge people for using a credit card.

They're probably being charged something like 1.79% by the bank to accept credit card payments. On a £18k (guess) transaction that costs them £322.00.

It's worth finding out the reason if, like you say, your friend paid by CC. You could always offer to pay or split the transaction costs if that's the reason?

[Spuffington]

It's down to the fee as the other posters say.

The fact that you've paid the deposit with your credit card is protection enough - doesn't have to be the entire amount which is paid for using the credit card.

[oblio]

Spuffington said:

The fact that you've paid the deposit with your credit card is protection enough - doesn't have to be the entire amount which is paid for using the credit card.

This

Section 75 for the CCA covers you provided the item isn't over £30k (or under £100).

http://www.thisismoney.co.uk/money/cardsloans/arti...

[Pbbuz]

Thanks for the replies the money transfer is due to the change in the card charges, I now have to hope they honour the trade in quote when I go to collect which shouldn't be a problem as my trade in is still like new but you never know.

[oblio]

Pbbuz said:

I now have to hope they honour the trade in quote when I go to collect which shouldn't be a problem as my trade in is still like new but you never know.

I am no lawyer but my guess is that the quote they gave you forms part of the contract that you have with them so you should be fine. If they do renege then you may well be covered under the law I quoted earlier in the thread as you paid part of the cost via a CC, provided there is no great variance between the description you gave (if they didn't do a viewing).

If they viewed it then I can't see how they can quibble unless there has been a material change in the condition since they viewed.