Your car needs discs and pads sir...
Discussion
Left in for a service this morning, main dealer, 3rd year service, 13k miles.
The inevitable call comes around lunch time. Sir....just to request permission to fit front discs and pads. The pads are at 2mm and the disks are heavily corroded. I decline.
Get the car home, wheel off, pads not even at the 50% mark. Measuring 10mm on the vernier. Discs clean as a whistle.
What really winds me up is that had it been my wife, or many other unsuspecting customers, they would have instantly given the go ahead based on 'safety' and 'main dealer respectability'.
Took some pics and will email them to the service manager tomorrow for all the good it will do.
The inevitable call comes around lunch time. Sir....just to request permission to fit front discs and pads. The pads are at 2mm and the disks are heavily corroded. I decline.
Get the car home, wheel off, pads not even at the 50% mark. Measuring 10mm on the vernier. Discs clean as a whistle.
What really winds me up is that had it been my wife, or many other unsuspecting customers, they would have instantly given the go ahead based on 'safety' and 'main dealer respectability'.
Took some pics and will email them to the service manager tomorrow for all the good it will do.
Edited by irish boy on Tuesday 16th May 22:22
Edited by irish boy on Tuesday 16th May 23:26
irish boy said:
Left in for a service this morning, main dealer, 3rd year service, 13k miles.
The inevitable call comes around lunch time. Sir....just to request permission to fit front disks and pads. The pads are at 2mm and the disks are heavily corroded. I decline.
Get the car home, wheel off, pads not even at the 50% mark. Measuring 10mm on the vernier. Disks clean as a whistle.
What really winds me up is that had it been my wife, or many other unsuspecting customers, they would have instantly given the go ahead based on 'safety' and 'main dealer respectability'.
Took some pics and will email them to the service manager tomorrow for all the good it will do.
It's 'discs' not 'disks' The inevitable call comes around lunch time. Sir....just to request permission to fit front disks and pads. The pads are at 2mm and the disks are heavily corroded. I decline.
Get the car home, wheel off, pads not even at the 50% mark. Measuring 10mm on the vernier. Disks clean as a whistle.
What really winds me up is that had it been my wife, or many other unsuspecting customers, they would have instantly given the go ahead based on 'safety' and 'main dealer respectability'.
Took some pics and will email them to the service manager tomorrow for all the good it will do.
Had the exact same thing last week, only they also wanted to throw in a cambelt change at the same time because “they had no evidence it had been done”.
The problem was that only two weeks (and 200 miles) previously, they had the car in for said cambelt, and provided the cursory healthcheck and associated video, proclaiming that the discs and pads were in a great condition.
When I questioned them over the “abnormalities” in their service records and their inability to check brakes properly, they tried to convince me that I was being petty and should have just gone along with their suggestions.
Sufficed to say, I’m not taking the car there again, which inevitably means a much longer round trip to the next closest main dealer.
The problem was that only two weeks (and 200 miles) previously, they had the car in for said cambelt, and provided the cursory healthcheck and associated video, proclaiming that the discs and pads were in a great condition.
When I questioned them over the “abnormalities” in their service records and their inability to check brakes properly, they tried to convince me that I was being petty and should have just gone along with their suggestions.
Sufficed to say, I’m not taking the car there again, which inevitably means a much longer round trip to the next closest main dealer.
Left my car at a garage for tyres, get a call - “ it’s all done - we put it on the wheel alignment machine and it needs a small adjustment”.
I said I don’t want it done - instant response “it’s all ready for collection”
there’s no way they would take the car out the fitting bay onto the hunter alignment ramp to check the alignment speculatively.
I wished I would of asked for a photo of my car on the ramp showing the alleged misalignment.
everytime I go there they always find stuff that I know doesn’t need doing.
I said I don’t want it done - instant response “it’s all ready for collection”
there’s no way they would take the car out the fitting bay onto the hunter alignment ramp to check the alignment speculatively.
I wished I would of asked for a photo of my car on the ramp showing the alleged misalignment.
everytime I go there they always find stuff that I know doesn’t need doing.
lord trumpton said:
irish boy said:
Left in for a service this morning, main dealer, 3rd year service, 13k miles.
The inevitable call comes around lunch time. Sir....just to request permission to fit front disks and pads. The pads are at 2mm and the disks are heavily corroded. I decline.
Get the car home, wheel off, pads not even at the 50% mark. Measuring 10mm on the vernier. Disks clean as a whistle.
What really winds me up is that had it been my wife, or many other unsuspecting customers, they would have instantly given the go ahead based on 'safety' and 'main dealer respectability'.
Took some pics and will email them to the service manager tomorrow for all the good it will do.
It's 'discs' not 'disks' The inevitable call comes around lunch time. Sir....just to request permission to fit front disks and pads. The pads are at 2mm and the disks are heavily corroded. I decline.
Get the car home, wheel off, pads not even at the 50% mark. Measuring 10mm on the vernier. Disks clean as a whistle.
What really winds me up is that had it been my wife, or many other unsuspecting customers, they would have instantly given the go ahead based on 'safety' and 'main dealer respectability'.
Took some pics and will email them to the service manager tomorrow for all the good it will do.
eliot said:
Left my car at a garage for tyres, get a call - “ it’s all done - we put it on the wheel alignment machine and it needs a small adjustment”.
I said I don’t want it done - instant response “it’s all ready for collection”
there’s no way they would take the car out the fitting bay onto the hunter alignment ramp to check the alignment speculatively.
I wished I would of asked for a photo of my car on the ramp showing the alleged misalignment.
everytime I go there they always find stuff that I know doesn’t need doing.
Increasing dealers have a ‘drive over’ alignment checker. I said I don’t want it done - instant response “it’s all ready for collection”
there’s no way they would take the car out the fitting bay onto the hunter alignment ramp to check the alignment speculatively.
I wished I would of asked for a photo of my car on the ramp showing the alleged misalignment.
everytime I go there they always find stuff that I know doesn’t need doing.
Like this: https://pro-align.co.uk/product/hunter-quick-check...
Or they could have just been lying.
Had my car serviced a couple of weeks ago.
They did pick up that it needed new rear pads (it doesn't), but despite measuring the rear tread of the tyres and declaring them okay, missed the rather large gash in the sidewall.
I wonder whether they even bother checking any of it. The video they sent was filmed in front of the car without actually showing me anything.
They did pick up that it needed new rear pads (it doesn't), but despite measuring the rear tread of the tyres and declaring them okay, missed the rather large gash in the sidewall.
I wonder whether they even bother checking any of it. The video they sent was filmed in front of the car without actually showing me anything.
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