Associated costs of returning "installed" hardware
Discussion
I am trying to work out whether my taps actually have an issue. I recently purchased a Grohe kitchen mixer tap, and another middle branded set of taps for the bog. I purposefully didn't buy cheap as I wanted them to be decent and last.
Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
I have this problem with a tap that is shaped like this;
https://www.diy.com/departments/franke-montreux-st...
Although that is not my actual tap, but that is the basic shape.
When a tap is turned off there is water in the upward part of the faucet and I believe that at the top of the bend there is the meniscus effect which causes dripping to occur.
No doubt someone with a more scientific brain will be along shortly.
If I turn the tap off from a good flow suddenly to off I get no dripping, I think the water at the bend has been forced out
https://www.diy.com/departments/franke-montreux-st...
Although that is not my actual tap, but that is the basic shape.
When a tap is turned off there is water in the upward part of the faucet and I believe that at the top of the bend there is the meniscus effect which causes dripping to occur.
No doubt someone with a more scientific brain will be along shortly.
If I turn the tap off from a good flow suddenly to off I get no dripping, I think the water at the bend has been forced out
Random_Person said:
I am trying to work out whether my taps actually have an issue. I recently purchased a Grohe kitchen mixer tap, and another middle branded set of taps for the bog. I purposefully didn't buy cheap as I wanted them to be decent and last.
Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
Get the plumber to remove the old tap and install the new one in one visit. The majority of the charge is for turning up - I’ve just saved you 200gbp. Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
As for Screwfix, you’ll need to check the terms of the contract with them. I would anticipate that their terms exclude the costs of refitting even if a productive is defective.
Oceanrower said:
As someone who does this for a living (and who purchases from Screwfix on an almost daily basis) I was going to respond with helpful tips that would have sorted out your predicament very quickly but…
after the till monkey comment you can sod off!
I agree. I have had nothing but excellent service from Screwfix and their staff.after the till monkey comment you can sod off!
Random_Person said:
I am trying to work out whether my taps actually have an issue. I recently purchased a Grohe kitchen mixer tap, and another middle branded set of taps for the bog. I purposefully didn't buy cheap as I wanted them to be decent and last.
Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
You tried turning the stop cock / service valves down a bit? many older house don't have a pressure regulator installed.Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
Speak to Grohe too - they will probably send someone out to look at the kitchen tap.
You could have got a plumber to supply and fit taps for you, then they are responsible for the costs of rectification.
If you supply materials, the cost to re-fit is on you. Not the installer, not the manufacturer, not the retailer. This is why supply and fit is usually vastly more costly than supply only.
If you supply materials, the cost to re-fit is on you. Not the installer, not the manufacturer, not the retailer. This is why supply and fit is usually vastly more costly than supply only.
Sheepshanks said:
Random_Person said:
Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 ....
It's £400.Random_Person said:
I am trying to work out whether my taps actually have an issue. I recently purchased a Grohe kitchen mixer tap, and another middle branded set of taps for the bog. I purposefully didn't buy cheap as I wanted them to be decent and last.
Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
I can understand your frustration but unless you paid for supply and intall then it's two separate things. Screwfix are never going to be liable for your installation costs. They have only supplied the parts so that's all they are liable for.Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
CorradoTDI said:
Random_Person said:
I am trying to work out whether my taps actually have an issue. I recently purchased a Grohe kitchen mixer tap, and another middle branded set of taps for the bog. I purposefully didn't buy cheap as I wanted them to be decent and last.
Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
You tried turning the stop cock / service valves down a bit? many older house don't have a pressure regulator installed.Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
Speak to Grohe too - they will probably send someone out to look at the kitchen tap.
Metric Max said:
I have this problem with a tap that is shaped like this;
https://www.diy.com/departments/franke-montreux-st...
Although that is not my actual tap, but that is the basic shape.
When a tap is turned off there is water in the upward part of the faucet and I believe that at the top of the bend there is the meniscus effect which causes dripping to occur.
No doubt someone with a more scientific brain will be along shortly.
If I turn the tap off from a good flow suddenly to off I get no dripping, I think the water at the bend has been forced out
Identical to my kitchen tap.https://www.diy.com/departments/franke-montreux-st...
Although that is not my actual tap, but that is the basic shape.
When a tap is turned off there is water in the upward part of the faucet and I believe that at the top of the bend there is the meniscus effect which causes dripping to occur.
No doubt someone with a more scientific brain will be along shortly.
If I turn the tap off from a good flow suddenly to off I get no dripping, I think the water at the bend has been forced out
The bathroom ones are small single units, they dont drip, but they both have a bulb of water that sits under the tap. When you are sat on the bog, you can see them, like tears.
f
k me, how hard can it be to install a couple of taps?? Pretty much all standard fittings, they come with installation instructions & the correct fibre washers etc. Even a Chinese adjustable spanner would be sufficient!
Grohe are reasonable quality & anyway will probably have standard fit ceramic cartridges.
PH of all places - I thought pretty much all members were at least half competent with spannering.....
k me, how hard can it be to install a couple of taps?? Pretty much all standard fittings, they come with installation instructions & the correct fibre washers etc. Even a Chinese adjustable spanner would be sufficient!Grohe are reasonable quality & anyway will probably have standard fit ceramic cartridges.
PH of all places - I thought pretty much all members were at least half competent with spannering.....
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