Finding Porsche service history

[johnnyBv8]

I’m interested in buying a Macan to use as a day to day car alongside my 991. However, the service book has been mislaid. I tried phoning Porsche customer service to check whether there’s any history and they hid behind the GDPR excuse (though they wouldn’t be releasing owner data). Any other manufacturers I’ve spoken to in the past give basic info out (dates/miles/dealer), so it’s a bit disappointing! Just wondering if there’s anyone on here that would be able to check, or has any other suggestions for how to check?

Thanks

[sgrimshaw]

Personally, I'd be concerned about the inability to show a service history.

Plenty of Macans out there, might be safer to look elsewhere.

[johnnyBv8]

sgrimshaw said:

Personally, I'd be concerned about the inability to show a service history.

Plenty of Macans out there, might be safer to look elsewhere.

It’s a Macan turbo and a good price if it has service history, hence trying to check!

[Panamax]

Keep it simple, because documented service history isn't the be all and end all.

• What's the age?
• What's the mileage?
• How many previous owners?
• Who's the seller?

[johnnyBv8]

Panamax said:

Keep it simple, because documented service history isn't the be all and end all.

• What's the age?
• What's the mileage?
• How many previous owners?
• Who's the seller?

Sorry, I don’t understand the post. I have all that info, but was trying to find out if there is also Porsche history. It may be that it’s not something Porsche central customer service will give out except to a registered keeper - if I draw a blank here I guess I’ll pop in to my local dealer at the weekend and ask there.

Edited by johnnyBv8 on Wednesday 27th March 20:42

[sja360]

Servicing book being mislaid is a bit of a concern tbh. They should be chasing that down for any buyer to give them a clear understanding of the vehicles services. And give peace of mind, i assume this isn't a official porsche centre selling it ?

[gtsralph]

With a VIN number a Porsche Centre can print all Porsche service action and any recall/campaigns plus resale 111 checks. Not invoice level detail but action code level with descriptions.

[darreni]

There are thousands of Macans for sale, why not just buy one that does have all the documentation present?

[johnnyBv8]

gtsralph said:

With a VIN number a Porsche Centre can print all Porsche service action and any recall/campaigns plus resale 111 checks. Not invoice level detail but action code level with descriptions.

Ok, thanks

[RJ5560]

I would look at the MOT history on the gov.uk site for starters. If the seller gives you the V5 doc ref you can see where it was MOT’d and then I would try calling a couple of OPC’s in the area. If you call the service depts they might give you framework details as to what was done to the car. I did this on a previous car and the OPCs were fine as long as it didn’t breach GDPR.

Or you could put all this on the seller and ask them to prove it has been serviced?

[Panamax]

sja360 said:

Servicing book being mislaid is a bit of a concern tbh.

If it's 18 months old on 10,000 miles I can't see it matters one jot.

If it's 5 years old on 70,000 miles after six owners it's a completely different kettle of herring.

As for "finding" any history then obviously main dealer network is the place to start. Again, if it's an older car there will be MOT tests online that could lead to a garage that's serviced it.

[Armitage.Shanks]

gtsralph said:

With a VIN number a Porsche Centre can print all Porsche service action and any recall/campaigns plus resale 111 checks. Not invoice level detail but action code level with descriptions.

This. I bought a 718 where the previous owner had not bothered to have the book stamped. I contacted Porsche, they confirmed they had serviced it. I sent the book to the servicing OPC and it came back with the three services filled out and stamped. Rather bizarre he'd presented the book for all the recall campaigns but not routine servicing.

Hiding behind GDPR is bks given a car is not a person and can't readily identify them.

[M3333]

johnnyBv8 said:

I’m interested in buying a Macan to use as a day to day car alongside my 991. However, the service book has been mislaid. I tried phoning Porsche customer service to check whether there’s any history and they hid behind the GDPR excuse (though they wouldn’t be releasing owner data). Any other manufacturers I’ve spoken to in the past give basic info out (dates/miles/dealer), so it’s a bit disappointing! Just wondering if there’s anyone on here that would be able to check, or has any other suggestions for how to check?

Thanks

Cant the owner ask for a printout from the OPC or get a replacement book stamped up?

[jackliebling]

My 2012 Panamera GTS came with no service book, but service dept in Guildford pieced the history together in an email to the seller, listing all the work done in the OPC network. All checked out.

[ChrisW.]

So why can't the seller ask for this ?