BMW main dealer - incorrect discrepancy on MOT
Discussion
Took my F10 M5 for an MOT at a BMW main dealer last September, it passed but with a discrepancy, they said the brake lines on both front brakes had corrosion on them, fair enough, the car was close to a service so I phoned the dealer up and got a quote to fix the brake lines and they said £275 inc VAT, also fair enough, was expecting a lot more. Car went in for the service yesterday, and when I went to pick it up the guy at the service desk said upon inspection there was nothing wrong at all with the brake lines and they'd got the head of the MOT dept to confirm this. I said no problem just remove the discrepancy from the MOT to which he replied they were unable to do!!!
So I went into a bit of a rant, I'm planning on selling the car in the summer and it's going to have this discrepancy on it which I can't prove was fixed. The guy at the desk became all smug, just shrugged his shoulders and said (while smiling) there was nothing he could do, not even an apology!!
I could get another MOT, but as a mate told me, it looks a bit suss having 2 MOT's in 6 months. So anybody got any thoughts on my next action cause I'm really p***ed off about it, made worse by the smug little git behind the desk!!
So I went into a bit of a rant, I'm planning on selling the car in the summer and it's going to have this discrepancy on it which I can't prove was fixed. The guy at the desk became all smug, just shrugged his shoulders and said (while smiling) there was nothing he could do, not even an apology!!
I could get another MOT, but as a mate told me, it looks a bit suss having 2 MOT's in 6 months. So anybody got any thoughts on my next action cause I'm really p***ed off about it, made worse by the smug little git behind the desk!!
I've a mileage discrepancy on my vehicle's history, as a result of an MOT tester's typo one year, so the mileage jumps 20k and then drops back down the year after. There's very little you can do about things like that unless you spot them at the time and have the evidence to put to the DVLA. Sadly I don't have any evidence so have to just suck it up.
In your case, however, they definitely can do something about it, they just don't want to be arsed. All it would take is a simple bit of correspondence on headed communication to the DVLA.
In your case, however, they definitely can do something about it, they just don't want to be arsed. All it would take is a simple bit of correspondence on headed communication to the DVLA.
Do you mean an 'advisory'?
If so, almost every car will have had the same advisory where the brake lines are exposed. All the MOT tester can do is note that they look corroded...which they will do due to surface corrosion, but they can't tell how deep it is (unless it's leaking, and then it will be a fail).
But £275 seems very cheap for a dealer to replace brake lines...that's only about an hour's labour isn't it
Maybe they were offering to scrub them clean and coat them with dirty oil?
If so, almost every car will have had the same advisory where the brake lines are exposed. All the MOT tester can do is note that they look corroded...which they will do due to surface corrosion, but they can't tell how deep it is (unless it's leaking, and then it will be a fail).
But £275 seems very cheap for a dealer to replace brake lines...that's only about an hour's labour isn't it
Maybe they were offering to scrub them clean and coat them with dirty oil?
bmwmike said:
Sounds about right for a BMW dealer to be fair, apart from the £275 bit.
Maybe get them to put something in writing that you could include in your service history?
Personally I'd not worry too much, by next MOT it'll be gone anyway.
I asked the smug git to put everything he told me down in an email so I could show a prospective buyer, haven't got it yet, so I'll be chasing him up todayMaybe get them to put something in writing that you could include in your service history?
Personally I'd not worry too much, by next MOT it'll be gone anyway.
bmwmike said:
Sounds about right for a BMW dealer to be fair, apart from the £275 bit.
Maybe get them to put something in writing that you could include in your service history?
Personally I'd not worry too much, by next MOT it'll be gone anyway.
Yeah I was surprised by the £275, expected over £1000, that's why I told them to do it rather than take it to an indieMaybe get them to put something in writing that you could include in your service history?
Personally I'd not worry too much, by next MOT it'll be gone anyway.
Swervin_Mervin said:
I've a mileage discrepancy on my vehicle's history, as a result of an MOT tester's typo one year, so the mileage jumps 20k and then drops back down the year after. There's very little you can do about things like that unless you spot them at the time and have the evidence to put to the DVLA. Sadly I don't have any evidence so have to just suck it up.
In your case, however, they definitely can do something about it, they just don't want to be arsed. All it would take is a simple bit of correspondence on headed communication to the DVLA.
Once I get an email from them explaining their f**k up I'm going to take the matter further up the food chain, Inchscape are the franchise holderIn your case, however, they definitely can do something about it, they just don't want to be arsed. All it would take is a simple bit of correspondence on headed communication to the DVLA.
mmm-five said:
Do you mean an 'advisory'?
If so, almost every car will have had the same advisory where the brake lines are exposed. All the MOT tester can do is note that they look corroded...which they will do due to surface corrosion, but they can't tell how deep it is (unless it's leaking, and then it will be a fail).
But £275 seems very cheap for a dealer to replace brake lines...that's only about an hour's labour isn't it
Maybe they were offering to scrub them clean and coat them with dirty oil?
Sorry, yes advisory, don't know what I was thinking there If so, almost every car will have had the same advisory where the brake lines are exposed. All the MOT tester can do is note that they look corroded...which they will do due to surface corrosion, but they can't tell how deep it is (unless it's leaking, and then it will be a fail).
But £275 seems very cheap for a dealer to replace brake lines...that's only about an hour's labour isn't it
Maybe they were offering to scrub them clean and coat them with dirty oil?
alidude said:
Swervin_Mervin said:
I've a mileage discrepancy on my vehicle's history, as a result of an MOT tester's typo one year, so the mileage jumps 20k and then drops back down the year after. There's very little you can do about things like that unless you spot them at the time and have the evidence to put to the DVLA. Sadly I don't have any evidence so have to just suck it up.
In your case, however, they definitely can do something about it, they just don't want to be arsed. All it would take is a simple bit of correspondence on headed communication to the DVLA.
Once I get an email from them explaining their f**k up I'm going to take the matter further up the food chain, Inchscape are the franchise holderIn your case, however, they definitely can do something about it, they just don't want to be arsed. All it would take is a simple bit of correspondence on headed communication to the DVLA.
alidude said:
I said no problem just remove the discrepancy from the MOT...
Brilliant. 
They probably quoted you the wrong price to replace them and it was easier to tell you they were OK than get into an argument about the price - why else would the dealer turn the work down? Having said that, I suppose servicing and pads and discs is way more profitable then messing around with brake pipes, corroded fittings etc.
eliot said:
alidude said:
Took my F10 M5 for an MOT at a BMW main dealer last September,
See there's your problem - it's just an open invite to find issues that they can easily and profitably repair. E-bmw said:
alidude said:
Swervin_Mervin said:
I've a mileage discrepancy on my vehicle's history, as a result of an MOT tester's typo one year, so the mileage jumps 20k and then drops back down the year after. There's very little you can do about things like that unless you spot them at the time and have the evidence to put to the DVLA. Sadly I don't have any evidence so have to just suck it up.
In your case, however, they definitely can do something about it, they just don't want to be arsed. All it would take is a simple bit of correspondence on headed communication to the DVLA.
Once I get an email from them explaining their f**k up I'm going to take the matter further up the food chain, Inchscape are the franchise holderIn your case, however, they definitely can do something about it, they just don't want to be arsed. All it would take is a simple bit of correspondence on headed communication to the DVLA.
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