House Insurance Claim - Nearly 1 Year On

[TheGreatDane]

I was unfortunately burgled a month before my wedding and all my mothers gold and some cash was taken.

I had to pay to get the garden door boarded up which cost £1,300 (it was 2am) and £800 for a replacement glass pane + fitting due to out of hours.

I put in my claim not too soon after and its coming up to one year now, the insurers still havent made a decision.

I've had two claim handlers go missing, one is still AWOL and the other retired but no one notified me until I phoned and said what the hell is going on.

Today I was informed someone new is taking over my case and they want all the info I previously sent to the other handlers which is ridiculous.

I had to give minutia levels of information which is understandable but they have really taken the proverbial p*** even insinuating I orchestrated it to pay for said wedding (despite it all already have been paid for).

I'm now wondering if I can take it further and what can I do as this is a ridiculous time frame to not come to a resolution.

[Paul Drawmer]

Write to the CEO directly, recorded post.
Ask Questions on their social media platforms.

[alscar]

Nearly a year without either resolution or denial of claim is in no way acceptable.
You need to email the last person you spoke to and simultaneously inform them you are now making a formal complaint which you also send by email today to their complaints dept.
If you want to go the whole nuclear route now then as above also email the CEO and perhaps forward him the emails you are sending to both the individual and their complaints dept.
Ask him to get one of his executive team to look into this.
In all your emails be polite but firm.

[Cold]

I'd certainly be letting the CEO know that you are suspected of insurance fraud by his/her employees.