Kudos to Dell

[Deva Link]

As people sometimes slag them off, thought I’d post that I just had a home visit from Dell to replace the screen on my daughter's 32mth old laptop (which didn’t have extended warranty).

There is a known issue (vertical lines of pixels fail) with the screens on some Dell laptops but our model (Inspiron 510m) isn’t one of those known to be affected.

Anyway, with a bit of gentle pushing they agreed to replace it, and a guy turned this morning and did the job in about 10mins, so well done Dell!

[agent006]

Dell need to do more stuff like this. They are on the brink of either surviving at the top or sinking. They've just taken 2 months to supply us at work iwth two PCs. Noithing special, just two PCs. They've always been slow and their account managers have always been useless. We're changing suppliers and i very much doubt we're alone.