Sage Instant Accounts

[xsaravtr]

Hi,

Was using Sage yesterday and it crashed on me while I was compiling a report. Now I can't get it to open. I get the message "Username in use - cannot connect at this time".

I've looked on the Sage website and its next to useless. Has anybody had this before and know how to fix it?

Rob

[plotloss]

Does this help?

[arcturus]

I've had this before and I remember that the advice from Sage was to delete a particular file that would normally be deleted when you exit Sage normally. Sage then rebuilds the file when it restarts.

Unfortunately I cannot remember the filename - sorry!!

Last time it happened to me, it was quicker to reinstall Sage and restore from a backup - this only takes about 10 mins and may be your best bet if you are in a hurry. You do have a recent backup don't you?

Dave Clarke
www.arctsys.co.uk

[alunr]

does Instant accounting have an administrator account? if so log in with that to remove the other login...

[smeagol]

The file you need to search for I believe/recall is 'queue.dta' there are several ocurrences. Delete all into recycle bin (just in case I'm wrong ) restart sage and it should work.

evidently the latest update has stopped this "feature" hope this helps.

[mike_e]

smeagol's right. The file QUEUE.DTA needs to be deleted. Don't worry, Sage creates a new file each time the program starts and automatically deletes it when exiting. Any crashes will leave the file intact and prevent further use of the program.

[xsaravtr]

Cheers chaps... fixed...