Internet help - Please...

Author
Discussion

hahaha8

Original Poster:

104 posts

201 months

Sunday 23rd December 2007
quotequote all
sorry to ask everybody this, but does anyone have any idea what is wrong with my internet on my friends laptop.

I;ve connected him to my wireless box and its shows a good connection. Only thing is he can't view any webpages in mozilla or internet explorer. I am connected to the same box but mine works fine.

Also, he has this same problem on any internet connection whether wired or wireless. Its as if once connected, there is something stopping any data being transmitted in the activity (packets).

thanx in advance.

Hooli

32,278 posts

201 months

Sunday 23rd December 2007
quotequote all
what security is he running?
are the connection settings correct? ie they normally auto-dectect settings to find the gateway etc

Toni896

2,188 posts

227 months

Sunday 23rd December 2007
quotequote all
as said, check connection setting in the network profile
also check what if any firewalls are running.

have you tried pinging any sites ?

hahaha8

Original Poster:

104 posts

201 months

Monday 24th December 2007
quotequote all
I'm not really computer literate but someone else has sugested pinging sites.

Not sure how this works though???

Thanx

TheGriffalo

72,857 posts

240 months

Monday 24th December 2007
quotequote all
Sounds like DNS.

Get him to put this in the address bar

http://195.225.218.139/

If it displays anything he's probably got a manually assigned DNS server address on his network connection(s)

hahaha8

Original Poster:

104 posts

201 months

Tuesday 25th December 2007
quotequote all
Tried all the above but still not having any joy.

Anyone else got any ideas.

Thanx and Merry Christmas

StevenB

777 posts

198 months

Tuesday 25th December 2007
quotequote all
can he ping the router usualy something like 192.168.0.1 ?

Neezer

391 posts

229 months

Tuesday 25th December 2007
quotequote all
StevenB said:
can he ping the router usualy something like 192.168.0.1 ?
Yep,

192.168.1.1

or

192.168.2.1

or something similar! (You can see a pattern there, lol).

catmartin

889 posts

198 months

Tuesday 25th December 2007
quotequote all
TheGriffalo said:
Sounds like DNS.

Get him to put this in the address bar

http://195.225.218.139/

If it displays anything he's probably got a manually assigned DNS server address on his network connection(s)
I just had PetrolHeads display when I put that in...and I always get "cannot clear DNS cache" when I repair after my wireless dropping off. How do I fix this?

TheGriffalo

72,857 posts

240 months

Tuesday 25th December 2007
quotequote all
Try restarting the DNS Client service through services.msc
or
from command line:
net stop "DNS Client"
net start "DNS Client"

Elaborating on this.. an instruction guide:

Method 1:
Goto start -> Run
type in services.msc hit enter
Find the DNS Client in the right hand side section.
Right click on it and click stop
wait for a couple o seconds.
Right click on it and click Start

Method 2:
Goto start -> Run
type in cmd hit enter
in the command window that comes up type in net stop "DNS Client"
then net start "DNS Client"


Or just give it the good old fashioned three finger salute and reboot biggrin

catmartin

889 posts

198 months

Wednesday 26th December 2007
quotequote all
Griffalo, you are my hero thumbup problem solved for me. Hope the OP fixes his.

hahaha8

Original Poster:

104 posts

201 months

Wednesday 26th December 2007
quotequote all
Bummer.

Hasn't worked, but what I noticed at the bottom of the internet explorer webpage is that its trying to open http://404dnspage.com/... but somethings stopping it so it keeps switching between that and something else very quickly. I think theres some nutty spyware on the laptop.

Toni896

2,188 posts

227 months

Wednesday 26th December 2007
quotequote all
hahaha8 said:
Bummer.

Hasn't worked, but what I noticed at the bottom of the internet explorer webpage is that its trying to open http://404dnspage.com/... but somethings stopping it so it keeps switching between that and something else very quickly. I think theres some nutty spyware on the laptop.
Internet search on that link says run virus and spyware checker.
Might be worth running hijackthis, to check whats running on the system.


Edited by Toni896 on Wednesday 26th December 00:56

TheGriffalo

72,857 posts

240 months

Wednesday 26th December 2007
quotequote all
Toni896 said:
hahaha8 said:
Bummer.

Hasn't worked, but what I noticed at the bottom of the internet explorer webpage is that its trying to open http://404dnspage.com/... but somethings stopping it so it keeps switching between that and something else very quickly. I think theres some nutty spyware on the laptop.
Internet search on that link says run virus and spyware checker.
Might be worth running hijackthis, to check whats running on the system.


Edited by Toni896 on Wednesday 26th December 00:56
Spyware yes Get on another PC, download spybot S&D and HijackThis and get them over to your PC on a USB stick.

Toni896

2,188 posts

227 months

Wednesday 26th December 2007
quotequote all
In a nutshell, I suspect you have a malware program trying to trick you into buying the antispyware stuff which may or may not be spyware itself.

hahaha8

Original Poster:

104 posts

201 months

Wednesday 26th December 2007
quotequote all
I think its something like that.

Tried a few spyware antivirus programs and its halfway through the scan with 310 infections detected and thats even without the latest updates which it can't download, lol.

Hopefully this fixes it and thanx for all the help.

hahaha8

Original Poster:

104 posts

201 months

Wednesday 26th December 2007
quotequote all
Done the adware and virus checks but still not rectified the problem.

When I try to load a page now I can see it trying to load this message at the bottom of internet explorer

'opening page res://C:\WINDOWS\system32\shdoclc.dll/dnserror.thm...'

Already tried the DNS thing mentioned above too.

TheGriffalo

72,857 posts

240 months

Wednesday 26th December 2007
quotequote all
Start > Run > cmd

In the command prompt type

ipconfig /all


Post the output up here.

hahaha8

Original Poster:

104 posts

201 months

Wednesday 26th December 2007
quotequote all


Thanx for the help again.

TheGriffalo

72,857 posts

240 months

Wednesday 26th December 2007
quotequote all
That looks correct... What happens when he puts that IP address in the address bar?