Dabs.com

[Gordon Brown]

Not a business promotion, just me who can't believe how good the service is at Dabs.com

We all whinge when it goes wrong, so here is a company that for me at least always gets it right.

Yesterday afternoon at about 4pm I ordered a new TV/Monitor online. Email a few hours later saying it was on its way. This morning at about 11am, having paid for the standard 2/3 days delivery,it arvived beautifully packed and documented. And this is not a one off for me. In the past I have ordered at 11pm at night and had it at 8am the next day at no extra charge. How do they do it? And more to the point why don't others?

Even when I have had to return stuff ( ordered an inkjet printer instead of a laser) the site printed out a return label and arranged convenient collection. My God it was almost enjoyable!

I now buy almost everything from them unless they can be stupidly under cut (which is rare) and even their 'value' stuff does what it says on the tin.


Long live businesses who do what they say they will at a decent price and who use technology to make my life easier. They deserve my hard earnmed £££.

Glowing praise over.

[julian64]

I find novatech a little better. Same on price, its just if you do have a problem with an item, novatech system for returns and replacement is top notch and fast.

Dabs on the other hand have given me a few stupid arguments about returns, and got sent the defective item back repackaged as new, Oops.

P.S. ordered fifteen computers at novatech last year to give you an idea, got free OP software and 15% off thrown in.

[stemll]

Worth also trying http://www.shop.bt.com/ .

Except for the addition of a "Telephony" tab and the different colours, it's the same site but sometime a bit cheaper plus free delivery over £99 which Dabs doesn't do. BT bought Dabs a while back.

Edited by stemll on Wednesday 9th January 07:54

[ginettag27]

stemll said:

Worth also trying http://www.shop.bt.com/ .

Except for the addition of a "Telephone" tab and the different colours, it's the same site but sometime a bit cheaper plus free delivery over £99 which Dabs doesn't do. BT bought Dabs a while back.

thanks for that, good to know!! Garmin SAT NAV with TMC 99.99 inc VAT!!! doh!!!!!

[That Daddy]

http://www.overclockers.co.uk/ for me,very good customer service.

[touching cloth]

stemll said:

Worth also trying http://www.shop.bt.com/ .

Except for the addition of a "Telephone" tab and the different colours, it's the same site but sometime a bit cheaper plus free delivery over £99 which Dabs doesn't do. BT bought Dabs a while back.

Top tip that thanks, was about to order a new lappie from ebuyer, then on the back of this thread checked dabs and was about to make a bit of a saving, now making even more via the bt site as indeed no postage - top work

[jackal]

had a terrible experience with dabs once

they wouldn't honour the cooling off period until i threatened them with solictors and got trading standards involved

kept me at a huge distance with non-frothcoming emails

if I was slightly less smart and slightly less persistent as a person then then would have had one over on me

[Olf]

jackal said:

had a terrible experience with dabs once

they wouldn't honour the cooling off period until i threatened them with solictors and got trading standards involved

kept me at a huge distance with non-frothcoming emails

if I was slightly less smart and slightly less persistent as a person then then would have had one over on me.

Unfortunately I have to agree. Having used Dabs happily many times in the past my experience more recently has been dire.

I decided to get a new camcorder. They were offering 9 months interest free so seemed rude not to. I have used this with them in the past and it's been fine. Only this time they have added a £25 admin fee which is actually as much interest as you'd be likely to pay on a £550 purchase.

I should have seen this but my wife did the deal so we've been stung. She also paid for next day delivery, only they don't tell you that next day delivery is impossible if you use the interest 'not free' scheme the result of which is that a week later I still haven't got the camera and they won't refund the next day delivery charge.

If you are reading this dabs you are -8 customers because my family won't be using you any more.

Edited by Olf on Wednesday 9th January 09:34

[ginettag27]

btshop and dabs also give Nectar points... hmmm...

[JustinP1]

Olf said:

jackal said:

had a terrible experience with dabs once

they wouldn't honour the cooling off period until i threatened them with solictors and got trading standards involved

kept me at a huge distance with non-frothcoming emails

if I was slightly less smart and slightly less persistent as a person then then would have had one over on me.

Unfortunately I have to agree. Having used Dabs happily many times in the past my experience more recently has been dire.

I decided to get a new camcorder. They were offering 9 months interest free so seemed rude not to. I have used this with them in the past and it's been fine. Only this time they have added a £25 admin fee which is actually as much interest as you'd be likely to pay on a £550 purchase.

I should have seen this but my wife did the deal so we've been stung. She also paid for next day delivery, only they don't tell you that next day delivery is impossible if you use the interest 'not free' scheme the result of which is that a week later I still haven't got the camera and they won't refund the next day delivery charge.

If you are reading this dabs you are -8 customers because my family won't be using you any more.

Edited by Olf on Wednesday 9th January 09:34

Thats actually a bit sneaky as it is now the rules that credit suppliers *must* include any set-up costs or fees in with their true APR for the product.

It is difficult to get out of that, indeed the rules for credit cards are that the APR is calculated on the nominal value of £1500. So, you wont ever see the advertised rate of the NatWest Black card unless in the small print because their annual fee is £200 this makes the figure they must show as their 'true' APR as over 50%!