Dell keyboard 'mute' button

[PetrolTed]

For some reason the volume controls and mute button have stopped working on my keyboard. I've tried searching the Dell support site but it's so bloody complicated I can't get a simple answer.

Anyone else experienced this?

[JamieBeeston]

iirc you need to have a keyboard extension loaded in.

If you havent changed anything recently (drivers/updates) then its possible that the connection has come loose :|

Is it a laptop ? Warranty ? not what you want To hear tho,.

[PetrolTed]

Nope, it's a full size keyboard. The other five hot keys work, just not the volume controls.

[theexcession]

Guess you've tried the usual customer support stuff - ae your speaker plugged in are the switched on - oh you can actually hear sound, can you control it via the colume control etc....

So I'm guessing Windoze? - what flavour?

ahhhh... that'll be a complete OS reinstallion then...

sorry I'm not helping much... try resinstalling the keyboard driver - if that doesn't work - try unistalling the keyboard driver and then resinstalling it.

try a second keyboard?

try remapping the volume control & mute control to different keys on the keyboard - rules out faulty buttons.

try remappinf some other function to the volume and mute keys...

divide and conqueur

best
Ex

[PetrolTed]

Got sounds, just the buttons don't do anything. They used to. Can't remember at what point they stopped working.

All Dell articles say 'print off article no #nnnnnn'. Search for that article and all you get is the articles referencing it!

[theexcession]

Ther eshould be a utillity prog in Control Panel somewhere to set up all your buttons - try remapping them to do something else like start your web browser and see if they work doing that.

Ex

btw - what is the system and keyboard model - bit bored right now (20 mins till Emerdale) so I'll see what I can find


>> Edited by theexcession on Thursday 28th August 18:42

[agent006]

You need a utility called DellTouch. Should have an icon on the taskbar.

[PetrolTed]

I installed that and when I run it from the start menu, nowt happens.

[simpo two]

Something not right with your audio software perhaps?

[AJLintern]

I've got the same keyboard and there is no such utility running in the backgroud. Maybe it's just a dodgy button
One thing I do find irritating is not having a proper hardware volume control on the speakers - I find the windows volume controlled from the keyboard too coarse at lower volume: it's either nothing or too loud! and if the PC crashes you loose all control of sound output!