Discussion
I have ordered a new hood "strictly made as original" for my Griffith to a British company.
Unfortunately, the hood does not fit properly at all on my Griffith.
Actually immediately upon reception of the material, I have instructed one of the most skilled trimmer in Belgium to replace my existing genuine but worn out TVR Griffith hood by yours.
The result is unfortunately a catastrophe. The top section does not longer fit with the supplied hood, and the plastic window of the hood is too wide and too thick to insert well when the rear section is folded.
It also seems that this hood is too tight for my car.
I came to the conclusion there must be a mistake in the delivery when, I realized by placing my old hood material above the supplied hood, that there is a difference in measurements of both the hood and the plastic window between my original genuine TVR Griffith hood and the new one.
Furthermore the shape of the plastic window is also different.
Is the model and shape of the Chimaera hood for example different ? At first sight, the hoods look the same, but in fact, there are different
Which is the thickness of the flexible ?
Many thanks in advance for your help.
Unfortunately, the hood does not fit properly at all on my Griffith.
Actually immediately upon reception of the material, I have instructed one of the most skilled trimmer in Belgium to replace my existing genuine but worn out TVR Griffith hood by yours.
The result is unfortunately a catastrophe. The top section does not longer fit with the supplied hood, and the plastic window of the hood is too wide and too thick to insert well when the rear section is folded.
It also seems that this hood is too tight for my car.
I came to the conclusion there must be a mistake in the delivery when, I realized by placing my old hood material above the supplied hood, that there is a difference in measurements of both the hood and the plastic window between my original genuine TVR Griffith hood and the new one.
Furthermore the shape of the plastic window is also different.
Is the model and shape of the Chimaera hood for example different ? At first sight, the hoods look the same, but in fact, there are different
Which is the thickness of the flexible ?
Many thanks in advance for your help.
Jigs is right - if the hood you got is unfit for its purpose (eg fitting on your Griff) then the credit card company is jointly liable. First you must try to get your money back from the supplier, but if they won't play, then report it to the credit card company. On the few occasions I've had to do this, they have been very helpful and put things right.
Hope you get it sorted.
Hope you get it sorted.
Before you "insist" on anything phone the supplier and calmly report the problem. It may well be that they have made and honest mistake and sent you the wrong one.
If they get difficult then start on the more strong arm tactics BUT I have rarely found this to be effective in the first instance. Most companies and people will respond much better to a calm, rational and reasonable customer than they will to an angry unreasonable one.
It doesn't matter whether you are right or not. If you start off with the wrong attitude then they will be much less willing to put the problem right - even if it obviously their fault. Human nature really. Just ask yourself "how would I react if someone approached me in that manner".
If they get difficult then start on the more strong arm tactics BUT I have rarely found this to be effective in the first instance. Most companies and people will respond much better to a calm, rational and reasonable customer than they will to an angry unreasonable one.
It doesn't matter whether you are right or not. If you start off with the wrong attitude then they will be much less willing to put the problem right - even if it obviously their fault. Human nature really. Just ask yourself "how would I react if someone approached me in that manner".
Gassing Station | Griffith | Top of Page | What's New | My Stuff